Tuesday, July 23, 2019

narsee monjee solved assignment for 1st semester September 2019

last date is 31 Aug 2019 solved assignment nmims 1st semester

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Business Communication and Etiquette
1.      Give examples of the following types of Biases in a sentence: Gender bias, Racial bias, Age bias, Disability bias. How can they be avoided? (10 Marks)
Answer:
INTRODUCTION
Bias is a tendency to lean in a certain direction, often to the detriment of an open mind. Those who are biased tend to believe what they want to believe, refusing to take into consideration the opinions of others. Sprouting from cultural contexts, biases tend to take root within an ethnic group, social class, or religion.
Bias, prejudice, and discrimination all live under the same roof. Bias is an inclination toward one way of thinking, often based on how you were raised.
Prejudice is a feeling toward a person based solely on their affiliation with a group. It often casts an unfavorable light on someone simply because they're a member of some family, church, or organization. Discrimination comes into play when one starts acting upon an inherent prejudice

2.      FashionStation.com is an online apparel store. You are the Online Customer Service Manager. A disgruntled customer has written a rude email complaining that the chiffon blouse she purchased a month ago has torn and shrunk, after just machine-washing it once. Your website clearly mentions that delicate materials like chiffon can only be hand-washed. She is asking for a replacement or a complete refund of Rs. 2000. How would you respond to this complaint? Draft an email. (10 Marks)
Answer:

Dear Customer,
Thank you for your recent purchase with us. I am so sorry to hear that you have had a such a poor experience. I completely understand how upset you must feel about the torn

3.      a. You’ve just finished the first document draft of a crucial proposal you are to send out next week. Explain the different tactics you may use to proofread it. (5 Marks)
Answer:
INTRODUCTION
As the writer of a document, it’s harder to spot any errors in it. You know what you meant to say, and so your brain will conveniently skip over missing words, typos and jumbled sentences. For this reason, it’s always best to get someone else to proofread your work. But even then, if your colleague doesn’t have a toolkit of proofreading techniques, they can wade through your words without really improving your work.

SEVEN WAYS TO PROOFREADING SUCCESS
1.      Print out a hard copy while proofreading on screen. Arm yourself with two copies. It’s likely that errors


b. You’ve been shortlisted for an interview at your dream company. What are the different common types of Interviews you should mentally prepare yourself for? (5 Marks)
Answer:
Panel Interview
Companies that conduct panel interviews will typically bring in a variety of representatives (perhaps someone from human resources, a manager from the pertinent department, and an employee) to get a group consensus on candidates. Each person will ask questions and


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Business Economics

1. What is Demand forecasting? Explain different qualitative methods of demand forecasting. State which of the methods described is most suitable for forecasting the demand for “newspaper” and why?

Answer:
Demand forecasting seeks to investigate and measure the forces that determine sales for existing and new products. Generally companies plan their business - production or sales in anticipation of future demand. Hence, forecasting future demand becomes important. The art of successful business lies in avoiding or minimizing the risks involved as far as possible and facing the uncertainties in a most befitting manner. Thus, demand forecasting refers to an estimation of most likely future demand for a product, under given conditions.

Demand forecasting is generally associated with forecasting sales. A firm can make use of the sales forecasts made by the industry as a powerful tool for formulating sales policy and sales strategy. They can become action guides to select the course of action which will maximise the firm’s earnings. To use demand forecasting in an active rather than a passive way, management must recognise the degree to



2. Complete the hypothetical table below and explain in brief, the law of variable proportions.
Quantity
Total Product
Average Product
Marginal Product
1
10


2
30


3
48


4
56


5
56


6
52



Answer:

Quantity
Total Product
Average Product
Marginal Product
1
10
10
10
2
30
15
20
3
48
16
18
4
56
14
8
5
56
11.2
0
6
52
8.67
-4
Total product or output (TP): It is the output derived from all units of factors, both, fixed & variable, employed by the producer. It is also the sum of marginal output.
Average product or output (AP): It can be obtained by dividing total output by the number of variable factors employed.
Marginal product or output (MP): It is the output derived from the employment of an additional unit of a variable factor.
Trends in output
From table , one can observe the following tendencies in the TP, AP, & MP:
1. Total output goes on increasing as long as MP is positive. It is the highest when MP is zero and TP declines when MP becomes negative.
2. MP increases in the beginning, reaches the highest point and diminishes at the end.
3. AP will


3. a. Explain the types of elasticity of demand. Calculate elasticity of demand for the following data.

Price of Apple (Rs.)
Quantity demanded (KGs)
20
100
21
96

Answer:
Kinds of elasticity of demand
Broadly speaking there are five kinds of elasticity of demand. They are Price Elasticity, Income Elasticity, Cross Elasticity, Promotional Elasticity and Substitution Elasticity. We shall discuss each one of them in some detail.

Price Elasticity of Demand
In the words of Prof. Stonier and Hague, price elasticity of demand is a technical term used by economists to



3. b. Distinguish between the features of perfect competition and monopolistic competition. Give real world examples of each of these types of markets.

Answer:
Perfect competition is a comprehensive term which includes pure competition also. A perfectly competitive market is one in which the number of buyers and sellers are very large, all engaged in buying and selling a homogeneous product without any artificial restriction and possessing perfect knowledge of market at a time. According to Bilas, “the perfect competition is characterized by the presence of many firms: They all sell identically the same product. The seller is the price - taker”. According to Prof. F. Knight perfect competition entails “Rational conduct on the part of buyers and sellers, full knowledge, absence of friction, perfect mobility and perfect divisibility of factors of production and completely static conditions”.

Example:
In the modern world, stock markets are commonly quoted as an example of a scenario where perfect competition conditions exist. For a given stock, various bidders quote their prices and a market price

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Corporate Social Responsibility
1. Pick & choose a Sustainability report of an Indian company in the Services domain only & choose any one Water Management initiative & any one Rural Management initiative being undertaken by the organisation. Analyse and explain the initiative’s qualitative and quantitative data in the form of a case, such that it showcases all the benefits, financial and non-financial that accrue to the company. (10 Marks)
Answer:
INTRODUCTION
Sustainability Reporting is a process for publicly disclosing an organization’s economic, environmental and social performance and the impacts caused by its everyday activities. It also presents the organization’s values and governance model,and demonstrates the link between its strategy and its commitment to a sustainable global economy. It combines the analysis of financial and non-financial performance.  
I went through the Sustainability Report of Larsen & Toubro Limited for the year 2017-2018 and the company has a water saving initiative that intrigued me the most i.e. Water Conservation: More than 450 billion litres of potential created.
Water Management Initiatives:
• All 24 L&T Campuses in India are now Water Positive; a result of our painstaking efforts in constructing water storage structures, zero wastewater, discharge and rain-water harvesting facilities across

2. ChhatrapatiShivajiMaharaj International Airport, Mumbai (CSIA) has offered a job role to you in the capacity of a CSR Head. The Airport has created this position recently & has no previous experience in CSR. Describe in brief at least 10 innovative initiatives that you will implement & drive in this new organization of yours. (10 Marks)
Answer: as a CSR Head of ChhatrapatiShivajiMaharajInternational Airport, I will implement following CSR Initiatives:
1.      Provision of Motorized Tricycles For Physically Challenged Persons
Arrangement of Motorized Tricycles for passengers that are physically challenged and for old age people. This would make convenient to travel without hassle within the Airport Premises.

2.      Relief and Rehabilitation - Uttarakhand Flood
Airports Authority of India extended round-the-clock operations facility at Jolly Grant Airport in an excellent coordination between AAI, State Government of Uttarakhand and the Indian Air

3. One of United Nations Sustainable Development Goal is ‘Zero Hunger’. The primary objective behind this goal is to ensure availability & sustainable management of food for all.
a. What according to you are five compelling reasons behind the existence of Hunger issues in India? (5 Marks)
Answer:
INTRODUCTION
Food insecurity and hunger cause many children to become stunted (if not worse) due to malnutrition. As part of the United Nations’ Sustainable Development Goals, Concern is working to eliminate hunger and malnutrition by 2050. This would mean nearly 3 million lives changed for the better. 
India has a significant proportion of women and children who are malnourished – the causes are manifold. From women being the last to eat in the families (or not eating at all), to children having low birth weights when they are born, to lack of knowledge on good feeding practices, to widespread diarrhea which causes children to wither away, to poor sanitation that causes disease and death.
While some of these can be addressed by NGOs, much of it has to do with traditional norms and practices that we

b. Suggest five strategies/action plan that can be adopted by businesses to make Zero Hunger an achievable target in India in the coming years.
Answer:
INTRODUCTION
India is committed to inclusive growth and we cannot take pride in inclusive growth if we cannot eliminate hunger. We have enough surplus food, enough capacity to grow more food; at the same time many of our people in the country go hungry due to inadequate logistics, information, knowledge, and delivery systems. In eliminating hunger, Information Communication Technology Infrastructure (ICT) can play a significant role. It is time to really use technology in a very different way to handle problems related to hunger and food waste. Expertise

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NMIMS September 2019
Information Systems for Managers

1. The Government of India has planned to harness the benefits of the cloud and has undertaken the ambitious initiative "GI Cloud" which has been named as "MeghRaj". The aim of this initiative is to facilitate quick delivery of e-services in the country to the citizens while optimizing ICT spending of the Government. This will ensure optimum utilization of the infrastructure and speed up the development and deployment of eGov applications. Meghraj will provide services to the government departments, citizens and businesses through internet as well as mobile connectivity. What are the expected benefits from this initiative to the citizens? What could be the challenges in this initiative?

Answer: The name cloud computing was inspired by the cloud symbol that's often used to represent the Internet in flowcharts and diagrams. A cloud service has three distinct characteristics that differentiate it from traditional hosting. It is sold on demand, “typically by the minute or the hour; it is elastic -- a user can have as much or as little of a service as they want at any given time;” and the service is fully managed by the provider (the consumer needs nothing but a personal computer and an Internet access). Significant innovations in virtualization and distributed computing, as well as improved access to high-speed Internet and a weak economy, have accelerated interest in cloud computing.

The Cloud in terms of computer networks and its associated technology supports delivering resources such as computing and storage to customers on demand. Rather than being a new technology in itself, the cloud is a new business model wrapped around new technologies such as server virtualization that take advantage of economies of scale and multi-tenancy to reduce the cost of using information technology resources. One of the primary uses of cloud computing is for data storage. With cloud storage, data is stored on multiple third-party servers, rather than on the dedicated servers

2. The Indian Banking scenario has undergone a radical change in the last two decades. While it was once necessary to visit the branch to carry out various transactions, customers today have an access to multiple platforms to conduct various transactions. Royal Bank of India, a leading bank in India is facing several challenges with their existing approach of systematically engaging with their customers and making the correct product offering. As a result, it is failing to boost its revenues. In order to address this challenge, the bank plans to use analytics to analyze customer requirements and journey better. How in your opinion can Royal Bank of India use analytics to engage better with customers by predicting their behaviour?

Answer: As banks face increasing pressure to stay profitable, understanding customer needs and preferences becomes a critical success factor. Modern organisations are rich with data. Owing to large-scale computerisation efforts, almost all processes, activities, and interactions within the organisation are available in accessible databases. This rich data environment has spawned a variety of software applications that rely on the principles of decision support systems (DSS) and enable organisations to change their competitive strategy. Insights about these banking behavior can be uncovered through multivariate descriptive analytics, as well as through predictive analytics, such as the assignment of credit score. Banking analytics, or applications of data mining in banking, can help improve how banks segment, target, acquire and retain customers. Additionally,


3. A food-tech start-up plans to use Enterprise Resource Planning (ERP) software to help automate all the tasks within the organization. As the Chief Technology Officer (CTO) to this start-up,
a. What factors will you consider when you select the right ERP vendor for your start-up?
b. Would you select an open source ERP software or an on premise solution for your implementation? Give justification for your answer.

Answer: a) Once you obtain the list of potential vendors that serve your requirement, perform the following process to select one from the list of potential vendors:
Find a good reseller


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Management Theory and Practice
Internal Assignment Applicable for September 2019 Examination

1.      Mr. Rathi, a Tax consultant has advised you to invest in property to save money in taxes. You have been paying a lot of money through taxes, so you take his advice and now plan to buy a new house for investment purpose. Explain various steps that you will go through in making a decision for purchasing a new house. (10 Marks)

Answer:
INTRODUCTION

Buying and owning real estate is an exciting investment strategy that can be both satisfying and lucrative. Unlike stock and bond investors, prospective real estate owners can use leverage to buy a property by paying a portion of the total cost up front, then paying off the balance, plus interest, over time. While a traditional mortgage generally requires a 20% to 25% down payment, in some cases, a 5% down payment is all it takes to purchase an entire property. This ability to control the asset the moment papers are signed emboldens both real estate flippers and landlords, who can in turn take out second

2.      There are three models of decision making, explain the model that will apt for purchasing a house. Explain the same with reason. Also, suggest the reason for not accepting the remaining models for purchase of the house. (10 Marks)

Answer:
INTRODUCTION

You will possibly agree that decision making is a part of everyday life.  Whether you are at a board meeting or in the playground, you are almost constantly making decisions. Making decisions has been identified as one of the primary responsibilities of any leader. Decisions may involve allocating resources, appointing people, investing capital or introducing new products. If resources like men, money, machines, materials, time and. space were abundant, clearly any planning would be unnecessary. But, typically, resources are scarce and so there is a need for planning. Decision making is at the core of all planned activities. We can ill afford to waste scarce resources by making too many wrong decisions or by remaining indecisive for too long a time.

1.      Rational/ Classical


3.      a. As per Maslow’s need of hierarchy model where do you stand in the model if you are:
Situation A: Purchasing the house for your personal stay and usage. Situation B: Purchasing the house for investment purpose.
Explain the above given points with detail reasons.

Answer:
INTRODUCTION

The theory is that these needs follow each other in succession and priority. The pyramid’s base is upon basic, physiological needs, with the need to procure food and shelter on the bottom. Moving up the pyramid, the next level is safety and security, followed by love and belonging and self-esteem, topped with the pinnacle of self-actualization. The theory is that once a person satisfies the initial needs, they move up the pyramid to the next, in a bid for self-actualization.
Situation A: Obviously, housing physically provides shelter, but it also satisfies the basic psychological need for shelter. At the outset, this is what may spur a Buyer into action initially. When you look at a Buyer’s housing wish list, it’s unlikely to read “roof over my head” as item one,





b. As per Alderfer’s ERG Model where do you stand in the model if you are:
Situation A: Purchasing the house for your personal stay and usage. Situation B: Purchasing the house for investment purpose.
Explain the above given points with detail reasons.

Answer:
INTRODUCTION

The ERG theory is an extension of Maslow's hierarchy of needs. Alderfer identified three categories of needs. Alderfer suggested that needs could be classified into three categories, rather than five. These three types of needs are existence, relatedness, and growth.
Existence needs are the desires for material and physical well-being. These needs are satisfied

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NMIMS September 2019
Organisational behaviour


1. Rajesh and Karan are peers and they are working as sales executive in a pharma company. While Rajesh loves his work and find it very interesting but under same circumstances Karan detests his job, also finds it to be very taxing. Select the best school of thought on stress to explain that with the same working condition and same treatment why Rajesh and Karan are feeling so differently.

Answer: Stress has been defined as a physical, mental or emotional response to events which cause mental or bodily tension. In the modern day life stress is a part and parcel of our lives. At the same time, it should not exceed the capacity of an individual to handle it. If it exceeds in proportion to a person’s abilities to cope with it, it would cause mental and physical imbalance in the person. Therefore, a major challenge for every one today is to make stress work for you as a productive force rather than as a deterrent which can cause imbalance in an individual.

While handling a stressful situation, the brain signals the release of stress hormones. These chemical substances in turn trigger a set of responses that provides the body with extra energy: blood-sugar levels rise, the heartbeat speeds up and blood pressure increases. The muscles tense for action. The blood supply is diverted away from the gut to the extremities to help the body deal with the situation at hand.

According to J. C Quick and J.D Quick "Stress, or the stress response, is the unconscious preparation to fight or flee a person experiences when faced with any demand".

According to Mikhail A "Stress refers to a psychological and physiological state that results when certain


2. Sana is finding it very difficult to make friends at her workplace. She stays aloof and does not bond with anyone. Her performance is also not great. She proactively met a psychologist to understand herself better. The facts which unraveled were associated with her young age that she was raised by a caretaker who used to beat her from infancy. Also no one supported her for the decisions she took. Sana’s family never understood her and also her childhood friend betrayed. Imagine you are Sana’s psychologist and hence need to explain her the Freudian Stages of personality development and how it had impacted her. Conclude by giving your suggestion to Sana to overcome this issue.

Answer: The word “personality‟ has been derived from the Latin word per sona that means to speak through. The concept goes back to the people of ancient Greece and Rome. During those days the public of Greece and Rome entertained themselves through stage shows. The actors of the show used to wear huge masks for representing their ideas very sharply. Thus, it was treated as a way to influence people. From there the term personality got evolved. Personality refers to individuals‟ personal traits that can be both external and internal. It helps in differentiating between two individuals as the individuals are unique, personal and a major determinant of


3. Sameer is working as Vice President (IT) and Jatin is Advisor to the CEO. Sameer never arrives for any meeting on time and also delays the work given to his team. He likes to make people wait for him as he knows with the input of IT head the meeting would never be successful.
Jatin on the other hand is very friendly with the people and also makes ally with other heads and influential people in order to get things done from Sameer. Whenever he discusses any topic with Sameer he makes minutes of it and marks a copy to the CEO. All these activities done makes sure that Sameer completes his work on time
Based on the above scenario, answer these
a. What is the source of power for Sameer? Discuss the same.
b. What are the power tactics being used by Jatin? Explain

Answer: Sources of power:
Reward power: An individual who controls the reward or rewarding system also has lot of influence on others. People are willing to follow him because they expect to be rewarded. Rewards in organizations may include pay rise, bonuses, promotions etc., although an appreciative smile from Mother Theresa would outdo any such rewards! Reward power is linked to the number and quality of rewards under the control of an individual. Reward power can be used effectively by making feasible, ethical and reasonable requests and also by offering only credible rewards.

Coercive power: This power is derived from the ability to punish others. Such a power is legitimate and is needed by managers to deal with unproductive, disturbing and anti-social elements in the organization. In the movie Chak de India, Kabir Khan uses coercive power to deal with players

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