New Product Development and Managing Innovation
April 2022 Examination
Question
1.
The current pandemic has forced most of the companies to come up with new
ideas/products/way of doing business not just for sustaining in the market but
to also take the challenge as an opportunity to create a competitive edge in
the market. Since the pandemic caught us unawares and there is uncertainty till
when it will last. Many companies have come up with lot of new ideas and have
implemented the same. Pick up any industry of your choice and list down the
different methods of generating ideas giving some examples of new ideas. You
can consider a completely new product or an existing product that was tweaked
to meet the current needs. (10 Marks)
Ans 1.
Introduction
The current pandemic gives innovative ideas to open new
business thoughts as clients adapt to the COVID situation. The impact of
covid-19 is incredible, especially in the business world for the new marketers.
Social distancing and work from houses have forced the eating places brick and
mortar retail to increase revolutionary thoughts for creating business
possibilities. Most corporations have followed new creative business thoughts
and techniques to deal with the threat. Many Its Question only
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Question 2. List down the ideas
that were shortlisted in Q.1 and explain the next steps you shall take so that
the New Product is considered for development and commercialization in the
market. Considering the present challenging situation, timing is very important
and hence prepare a timeline map of all the activities. (10 Marks)
Ans 2.
Introduction
The effect of covid-19 is
exquisite, particularly in the global business for the new marketers. Social
distancing and work from homes have forced restaurants and brick-and-mortar
retail to expand modern ideas for developing business possibilities. Most
organizations have adopted new innovative business thoughts and techniques to
deal with the threat. Various techniques and strategies have been followed
through virtual advertising to convey clients' self-beliefs and generate sal
Question
3(a).
In the last one year, with outdoor playing limited, children have to turn to
video games in a big way, not to mention the easy and cheap access to internet.
Video Games are in existence for many decades now and has evolved a lot in the
last few years.
a. Considering the concept of
Product Life Cycle, where would you put the video games in their lifecycle?
Explain each phase of the lifecycle and justify your answer with examples. (5
Marks)
Ans 3a.
Introduction
Children aren't aware of
this pandemic. The livelihood has been affected diversely. Children are much
greater concerned about indoor sports than outside by staying at home. So,
children suffer from mental disabilities,
Question 3(b). Giving
examples, explain how are the video gaming companies evolving by new product
development and attracting more consumers than ever before. (5 Marks)
Ans 3b.
Introduction
Video games have supplied a
supply of leisure for youngsters and the youth. The online game zone is big and
has grown appreciably at some point of the pandemic. Video games are reworking
digital fashions. The improvements create and attract not handiest children
however additionally
Lean Six Sigma
April
2022 Examination
Q1. It is imperative that
for achieving Six Sigma levels for organizational excellence, the plan for the
implementation process needs to be absolutely spot on. Taking a reference of an
organization of your choice, highlight the concept a ‘Project Charter’ as a
roadmap towards implementing Six Sigma techniques in the organization (10 Marks)
Ans 1.
Introduction
In a project charter, a formal, often brief
document specifies the project's goals, how it will be applied, and who the
stakeholders are; you outline its scope. It's a vital part of the task planning
manner because it is employed at each stage of its lifespan. To get approval
from crucial mission stakeholders, you will want to present a brief evaluation
of your project's dreams, scope, and obligations in the shape of a charter.
Before beginning, you have to summarize the excellent components of your Its Question
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Q2. Considering
the recent Covid-19 related pandemic scenario there is a significant pressure
on pharmaceutical industries to meet process deadlines without compromising
quality. Explain the significance of ‘control chart’s in this regard to ensure
that process efficiencies are well within limits for the organisation (10 Marks)
Ans 2.
Introduction
Manipulate
charts are created for speed in industrial settings: Engineers can find the
malfunctioning gadget and get the gadget back to generating high-quality items extra fast if manipulated charts
reply quick to manner shifts, as proven in the discerning. Factory workers
might not realize that a system is malfunctioning for an extended duration,
which results in misplaced
Q3. Assuming yourself
as a strategic employee of an Automobile ancillary who has learned the relevant
concepts of Operations Management & Quality Management, consider the following
scenario. The management wants to consider implementing the best practices in the
industry to match up to the demands of the Automobile industry which has again picked
up after the economic lull period. You are required to consider and suggest the
following for the implementation of these practices as soon as possible:
a Explain the relevance of Lean concept in reducing
elimination of wastes in the current
existing setup to achieve process efficiency (5 Marks)
Ans 3a.
Introduction
Consistent
with those methods, lean production is a central principle to take away waste.
The lean waste consists of all three additives: time, material, and labor. In
any business, waste is a considerable drain on profits
b. Suggest the
initiatives that can be employed for improving the practices in the organization
for achieving process excellence. (5 Marks)
Ans 3.b
Introduction
Groups
should move their interest away from the maximum essential tactics and gadgets
to get the most out of development programs. Lean is an essential part of
decreasing cycle times by supplying sensible gear for figuring out and
eliminating waste from operations. Six Sigma is a fixed of techniques and tools
to
April 2022 Examination
Q1. Insurance is a mechanism of
transferring the risk. In accordance with the Insurance and Risk Management,
please explain the given statement, giving the example for the same. (10 Marks)
Ans 1.
Introduction
The coverage and danger control specialization investigates
the approaches corporations, organizations, and people might also employ to lessen
the possible economic and nonmonetary losses related to unique risks. Such
techniques include everything from classic financial products to even the most
modern developments in business and policyholders' economic making plans, e.g.,
risk financing Its Question only
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Q2. In the current pandemic
situation, every individual should have an adequate health insurance over and
above the health insurance given by the employer. Share the benefits of having
adequate health insurance with reference to the given statement. (10 Marks)
Ans 2.
Introduction
Some of the most used
phrases are Lockdown, Quarantine, and Isolation during the pandemic levels. The
world has sadly been contained in their houses. Containment zones were
installation to make people aware about proscribing themselves to their houses.
People did now not have the faintest concept about the effects the pandemic
would convey along with itself. The places of work and the
Q3. Er. Ramnath is a renowned
architect, and he runs his architectural firm at the heart of the city. He is doing
quite big projects. In one of the projects, due to the misconduct of his
contractor, who used to construct the projects as per Er. Ramnath’s directions,
got collapsed. The owner’s total loss was around Rs. 1.00 Cr and other expenses
were around Rs. 30.00 Lacs. The local authority has asked Er Ramnath to pay
these expenses.
a. Which insurance will help Er.
Ramnath to overcome from this financial burden? (5 Marks)
Ans 3a.
Introduction
Architecture is considered
to be a career that is highly technical and calls for specialization. Like all
businesses needed to cope with dangers, the structure is not distinct. It's far
with the assist of the architects that the clients' vision is turned into
truth. As per the case examination, ER Ramnath should look
b. Explain the
classification of Risk Covered in this insurance product. (5 Marks)
Ans 3b.
Introduction
All risks are an additional
expansion of safety in the assets insurance measure to guard customers against
the fraudulent interest of the private property and property breakage. Jewelry,
apparel, camera gadget, and exercise device are only some examples. The ‘All
dangers’ element refers to the coverage furnished
World Class Operation
April 2022 Examination
Q1. Differentiate between the various
quality awards. (10 Marks)
Ans 1.
Introduction
Established companies do not
appear to seek a blend between performance and fine. Efficiency refers to doing
activities to reap the maximum yields at the possible bottom cost. The
potential to achieve a goal is referred to as competence.
Its
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Q2. Comment on KAIZEN with specific
business applications. (10 Marks)
Ans 2.
Introduction
The eventual goal of
business jobs is to reinforce efficiency while maintaining desirable quality.
Many production industries are presently dealing with significant problems,
stock degrees, high cost of production, and inability to satisfy customers'
possibilities. To live viable within the developing
3.a.
Assume yourself to be an operations consultant, identify the various tools for
establishing world class standards in operations. (5 Marks)
Ans 3a.
Introduction
First, it's far a long way
leading to study all of the tactics, together with their advantages and
disadvantages. Analyzing the content is critical, and then approaching and
carrying it out. Apart from that, it can be recommended to take a direction on
a strategy that appears attractive.
Concept
3.b. As an operations manager, comment on the role of
environment in world class operations.
(5 Marks)
Ans 3B.
Introduction
Natural habitat
administration is becoming more crucial as customers, vendors, and the general
network insist that companies decrease damaging environmental effects. It is
natural for people to pick
International
Banking & Foreign Exchange Management
April 2022 Examination
Q1. A Inc. and B Inc. intend to borrow $200,000
and $200,000 in ¥ respectively for a time horizon of one year. The prevalent
interest rates are as follows:
Company ¥ Loan $ Loan
A Inc 5% 9%
B Inc 8% 10%
The prevalent exchange rate is $1 = ¥120.
They entered in a currency swap under which it
is agreed that B Inc will pay A Inc @ 1% over the ¥ Loan interest rate which
the later will have to pay as a result of the agreed currency swap whereas A
Inc will reimburse interest to B Inc only to the extent of 9%. Compute the
opportunity gain or loss arising out of this currency swap transaction. (10
Marks)
Ans 1.
Introduction
Companies
need to go into various arrangements while elevating finance, sporting out
foreign exchange transactions, and other varieties of regular business
dealings. Those styles of transactions bring inherent risks in the shape of
increasing interest fees, foreign exchange charges, etc. On these occasions,
derivatives function as a treasured tool in managing and mitigating dangers.
Derivatives may be of many forms, including forwarding contracts for interest
rates, forward contracts for currency exchange, interest price futures,
interest rate swaps, Its Half solved only
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Q2. On 30th June 2021 when a forward contract
matured for execution you are asked by an importer customer to extend the
validity of the forward sale contract for US$ 100,000 for a further period of
three months.
Contracted Rate US$1 = Rs.71.87
The US Dollar quoted on 30.6.21
Spot Rs. 70.4800/Rs.
70.4900
Premium July 0.1100/0.1300
Premium August 0.2300/0.2500
Premium September 0.3500/0.3750
Calculate the cost for your customer in respect
of the extension of the forward contract.
Rupee values to be rounded off to the nearest
Rupee.
Margin 0.080% for Buying Rate
Margin 0.25% for Selling Rate
Ans 2.
Introduction
Forward
contracts are contracts entered using corporations with banks or exchanges for
sporting out a specific transaction at an agreed fee on a future date. Those
are much like every other settlement with the distinction that the settlement
will be executed on a destiny date with expenses agreed among events in
advance. These are the top primary shape of a derivative tool; those contracts
are entered to hedge the danger of immoderate outflow or decrease inflow to the
party. Outflows may be interest bills on borrowings, the Price of overseas
vendors in foreign
Q3. The US dollar is selling in India at
Rs.75.50. If the interest rate for a 6months borrowing in India is 12% per
annum and the corresponding rate in USA is 6%.
a. Do you expect that US dollar will be at a
premium or at discount in the Indian Forex Market? (5 Marks)
Ans 3a.
Introduction
When one
currency is traded for another foreign currency, it is called foreign exchange.
The marketplace where currencies are traded as commodities is a foreign exchange
marketplace. The worth of forex depends on that country's economic role.
b. What will be the expected 6-months forward
rate and premium/discount for US dollar in India? (5 Marks)
Ans 3(b).
Introduction
Forward
costs are the rates prevailing on a destiny date in the market. Calculation of
exact forward quotes cannot be achieved as there's no concept of destiny
determination, but theoretical forward quotes can be calculated based on
distinctive market factors; these could be interest
Global Retailing
April 2022 Examination
Q1.
What strategy did Danon adopt for
entry into the Indian market? What was the result?
Ans 1.
Introduction:
Our
move to beverages and food that are based on plants reflects our determination
to provide a greater variety of choices to consumers particularly the
increasing number of people who are 'flexitarians' seeking for a variety of
protein options, and those with diet restrictions or preferences. Our Brands.
The new "Danone, One Planet. One Health" Company signature that was
launched in 2017 reflects Danone's vision at the top of its strategic goals
that are both at Company level as well as for its businesses. In light of the
current challenges in the present, and Its Half solved only
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Q2. Patanjali manufacturers of the toothpaste brand Dant Kanti is planning
to enter the
international
market expanding its presence in more countries? What should be their strategy?
Ans 2.
Introduction:
Patanjali Ayurved Limited (PAL) is headed by Baba Ramdev and its chief executive officer (CEO) Acharya Balakrishna, has established a high value brand for its products on its Indian market. The company is now looking forward to the next stage of growth. The competitions like Hindustan Unilever Limited (HUL), Procter & Gamble (P&G), Colgate-Palmolive, Godrej Consumer Products Limited (GCPL) and Dabur India Limited were launching new products based on herbs to compete with the PAL brands. Baba Ramdev was also concerned about
Q3.
Case Study
The
morning a ladle full of dosa batter makes it to a heated pan and then spirals
from the middle of the pan to the outermost edge, emitting a fresh aroma that
Indian immigrants in USA are quite familiar with, it leads to a fulfilling day.
The man who replaced the timeintensive preparation for dosa with his readily
available dosa batter making it possible for the nuclear Indian families to
cook and grab a quick breakfast in the United States, where life is a rat race,
is 66-year-old Mani Krishnan from India. Next to Nestlé’s 2-minute Maggi magic,
his dosa batter sold under the brand called Shastha Foods became a staple in
Indian kitchens across the US and Canada over the years. Celebrating World Dosa
Day 2021, Travel Beats, a leading overseas Indian community portal by
IndianEagle.com, offers a sneak peek into Tamil Nadu-born Mani Krishnan’s
journey from rural India to America, from two grinders to a 35,000-sqft
manufacturing unit, from selling hardware to making dosa batter. It was 1977
when he traveled to the US with a mind full of ideas as well as dreams, and
joined his immediate family living in San Jose, California after graduating in
commerce and following a short stint as an accountant in Mumbai. Before making
his foray into the nascent Indian food market in the US, he ran an export
business dealing in hard disk drives, motherboards, processors, etc. for 18
long years. After an initial success, the business hit the rocks following a
bumpy ride for two decades. However, his passion to be own boss did not
evaporate. Prior to exporting hardware products to IT businesses in India, he
was hired for a routine job at a tech company in San Francisco – which he
started disliking. With Indians migrating to the US and yearning for authentic
Indian food there during the dot-com boom in the late 1990s, Mani Krishnan hit
upon the idea of selling idli and dosa batter – which took shape in 2003. He
mortgaged his house, the only thing he could pawn for the potential success of
his new business idea. With his wife’s support, he started manufacturing,
packaging, labeling and distribution of idli and dosa batter from home, in
order to cater to the growing demand for easy-to-cook Indian dishes.
Distribution of the dosa batter packs was the very first challenge that he
faced. He went on to visit grocery stores in San Jose and request them to
accommodate his product on a shelf. He even agreed to be paid whenever the
product would sell. He had a hard time convincing the store owners about his
compliance with the FDI guidelines right from manufacturing to labeling.
Initially, Mani Krishnan’s dosa batter found space only in 10 stores. In spite
of the best efforts he put in, the product made only 1,000 sales in the first
year. By 2005, his brand, Shastha Foods, started gaining momentum as a
household name in California. In 2006, the demand for Shastha Foods’ dosa
batter rose in other parts of the west coast. Today, Mani Krishnan – the
founder of Shastha Foods in the US – prides himself on distributing the batter
to over 350 stores and selling four packets every minute. The launch of an
online portal facilitating the booking of orders for and the delivery of dosa
batter and other products gave the business a competitive advantage. Shastha
Foods sold over 170 million dosa batter packets in the US and Canada over the
past 17 years. A remarkable journey, indeed! However, Mani Krishnan – the king
of idli and dosa batter in America – did not let his journey cease on achieving
several milestones. Rather, he continues it through experimentation with
varieties of dosa and idli batter, and the experimentation began at home.
Today, Shastha Foods’ merchandise includes batter for multiple dosa varieties,
such as oats dosa, millet dosa, brown rice dosa, and pesarattu. The need for
variants is to increase the market share, to give a wide variety to the
customers, to increase the sales by coming out with an American flavor of
batter to gain more market share. He makes sure to take feedback from friends,
families and colleagues before moving a product to a large-scale production.
Most of his products, ranging from ready-to-cook packets to sweet boxes, sell
like a hotcake on such festive occasions as Ugadi and Pongal in the USA.
a. How
did Shastha foods gain foothold in the American market?
Ans 3a.
Introduction:
Shastha Foods is a traditional Indian food company that distributes products that include ready-to-use Rice/Lentil Battersto various varieties of Rice and filter Coffee, Indian Sweets/Snacks, Papads, Pickles, Rice Mixes wheat flour, and many other Pooja products. We ensure that our products are of high quality and tasty, which will please every palate. We concentrate on
b. What are the different variants of dosas? Why is the need for variants
in the dosas and
idlis
required?
Ans 3b.
Introduction:
An South Indian lover can find any restaurant that serves South Indian food. South Indian food includes many recipes like Dosa, Sambhar, Idli, Rasam, Thattai, and many more. You can enjoy them at breakfast, lunch and even at dinner. South Indian dishes take one's tastes by the way they taste. The list of South Indian dishes cannot come to an end. DOSA is among the most delicious
.
Entrepreneurship and Venture Capital Management
April 2022 Examination
Q1. Write
a business plan (executive summary) of your own entrepreneurial idea also
suggest and explain what kind of financing would you prefer for the same and
why?
Ans 1.
Introduction:
An
executive summary is an introduction and a summary of the business strategy. It
should outline your company's mission and the issue it addresses, the target
market, and the financial highlights. Executive summary is an introduction to
and a summary of the business strategy. It should outline your company's
mission and the issue it addresses, the target market, and the financial
highlights. An effective executive summary catches the attention of your
readers and lets readers know what you're doing and why they must read the rest
of your business plan or Its Half solved only
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Q2.
Rahul wants to start a restaurant (business). Suggest a business plan that he
can prepare with help of business canvas model.
Ans 2.
Introduction:
A business model is a strategy to create an effective business. The model defines the company's products and services as well as its marketing strategy as well as financial forecasts. The menu and the distinctive value proposition -- what the restaurant offers its customers that no other restaurant can provide -- are the most important elements of a restaurant's business plan. The most effective business plans contain all or a majority of the elements listed below. Rahul is looking to begin by giving firstas a time restaurateur. They should review a variety of different
Q3. M/s XYZ bakers want to expand their business, due to competition they
have of home
bakers
and much more healthier options available they are finding it difficult to take
effective
measures to sustain their business among competitors.
(a). What kind of innovation they should select so that they can be one of
the most chosen brands of all others?
Ans 3a.
The introduction: Innovation can mean one major breakthrough, e.g. an entirely new product or service. It could also be a series of smaller gradual changes. Introducing innovation can help you to:
· Increase productivity
· Reduce the cost
· Be more than just
· Enhance the value of your brand
(b) Do you think M/s XYZ can expand their business by using the franchise
model?
What will you advice the company?
Ans 3b.
Introduction
The process of franchising your business is the expansion of your business within the franchise model. When a business is franchised, the owner of the business (the franchisor) gives their franchisees the right to use their brandand to work under the brand to manage their own division
International Logistics and Supply Chain Management
April 2022
Q1.
A multinational consumer electronics
company is planning its foray into Indian market and has forecast strong demand
for its range of smart TVs. Help the company in its supply chain planning &
suggest a supply chain strategy for its Indian foray
ANS 1.
INTRODUCTION:
Customers
are increasingly demanding, very difficult to keep and costly to replace.
Companies face intense competition from traditional powerhouses (current
competitors) and new players (potential competitors), and must continue to find
new revenue opportunities and new way to increase efficiencies in terms of
reducing cost. Today more than ever, businesses depend on strategic relations
with their customers and suppliers in terms of providing services to create
value systems that will enhance competitive edge for all sides in the market.
In effect, there is a
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2.
Explain the various factors to be
considered while planning the logistics of an Indian tire manufacturing company
that is embarking on its international journey beginning with tire exports to
US, UK, Germany, France & Italy. Given the logistical requirements, which
of these countries would you recommend the Indian manufacturer to start off
with? Explain the appropriate choice of logistics strategy (in-house / 3PL /
4PL etc.) for your recommended market/s. (10 Marks)
ANS 2.
INTRODUCTION:
Factors
driving logistics in the twenty-first century are focused on companies striving
to become more competitive and providing
customers with added value in the supply chain. It is more complex and more
demanding in a global market environment in comparison with a local domestic
market whereby the logistic operator is usually very familiar with the
marketplace and its constraints and opportunities.
3.
An Australian chain of specialty
super-stores has traditionally sourced its products from within Australia. With
increasing competition & consumer awareness, the chain wants to source
& sell innovative products that would be unique for its Australian
customers. It has identified China & South Korea as two potential sources
of such products that can be marketed through its stores across Australia.
a.
Given that until now all the
procurement was done domestically, what are some of the factors that the chain
must consider while contemplating procurement from China or South Korea? How
can the chain best facilitate such procurement on an on-going basis?
(5
Marks)
b.
What role will government agencies
have in this process? Explain the related procedural aspects that the company
will now have to additionally handle for such procurement. (5 Marks)
ANS 3(A).
INRODUCTION:
North American jurisdictions, tobacco products
comprise the greatest portion of gross sales at convenience stores, between
25% and 35% Varying degrees of food and grocery supplies are usually
available, from household products to prepackaged foods like sandwiches and
frozen burritos. Automobile-related
items-such as motor oil, maps and car kits-may be sold. Often toiletries and
other hygiene products are stocked, as well as sanitary products
3 (B).
Government agencies : India is emerging as a major
destination for investments from non-Indian automobile and auto component
multinational companies (MNCs). Global automobile manufacturers are
streamlining their business processes by outsourcing non-core activities to
lower cost countries like India. Cost is not the only consideration, but also
the availability of skills in process, product and capital engineering. The
basic cost of a car is likely to remain
International HR Practices
April 2022 Examination
Q1. Florence is the HR Director of an
international retail company. Recently, it acquired another small firm in
Malaysia. Now, she has delegated the task of expatriate selection to her team.
As a part of her team, what factors will you carefully consider while selecting
the most suitable candidates for this project? Explain these principles, in the
context of an international retail company. (10 Marks)
Ans 1.
Introduction
There are a variety of things that HR
can do to assist in with this process, such as: Set up informal introductions
with colleagues prior to employees going on assignment. Encourage employees to
utilize social media to establish relationships with their colleagues.
In many industries, the global
perspective with an eagle's view isn't more a sign of success. It is essential
to be competitive. Employers who work in other countries for strategic and
operational reasons is now a common practice. PwC estimates that there will be
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Q2. Simon is the best digital marketing professional of Walrus Industrial
Equipment Limited, an American company. He has been selected as the Training
head for managing the company’s new subsidiary in Switzerland. As the company’s
HR manager, explain the various stages of pre-departure training programme that
you will organize for Simon. Do you think this training is necessary? Justify
your opinion. (10 Marks)
Ans 2.
Introduction
Simon is the top digital marketing
specialist of Walrus Industrial Equipment Limited, an American company. He was
selected as the head of training for the new subsidiary of the company located
in Switzerland. As HR manager for the company, as well as the Training and
Skills development encompasses a wide range of arrangements and activities,
which include formal and informal training and job-rotation, traditional
classroom courses internal and external. outside training collaboration with
e.g. colleges, competency mapping, (personal) development
Q3. The VP – HR of Augustus Engineering Ltd has decided to call a meeting
of its HR department for debating over the best performance appraisal method
for the company. The HR department’s opinion has always been divided between
traditional and modern approaches to performance appraisal. Keeping the above
scenario in mind,
a. Explain any two traditional performance
appraisal methods most suitable for an engineering company. Why did you choose
these two? (5 Marks)
Ans 3a.
Introduction:
The employee performance appraisal
is a method by which employers evaluate how employees performed their duties
during a specific evaluation time. It is usually conducted semi-annually or
every year.
It aids an organization in assessing
the individual's abilities, accomplishments and progress. Sharing with employees
how they have contributed to the growth of an organization will make
b. Briefly explain any two modern performance
appraisal methods most suitable for this
company and why did you choose these? (5 Marks)
Ans 3b.
Introduction:
Modern Performance Appraisal Methods:
Management by objectives (MBO):Most of the conventional methods of
performance appraisals are subject to the skewed judgements of raters. In order
to solve this issue that Peter F. Drucker propounded an entirely new idea,
specifically, the management of objectives (MBO) in
Employee Development and Talent Management
April 2022 Examination
Q1. Keyuri wants her organization to focus
on potential appraisals. What could be the
reasons for carrying out potential
appraisals? What techniques can her organization
consider for potential appraisal?
Ans 1.
Introduction:
Keyuri
would like her company to concentrate on her appraisals potential The potential
appraisal refers to the appraisal that involves the identification of the
hidden talents and abilities of an individual. The individual may or may not
know about them. Potential appraisal is a forward-looking appraisal that's
primary goal is to determine and assess the ability of employees to take on
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Q2.
Progressive companies ensure that
the employee development climate in the organization is well created and
sustained. Enlist the factors that contribute to employee
development climate.
Ans 2.
Introduction:
The process of employee development consists that aims to improve employees' current capabilities and abilities and forming new ones that can help the company's objectives.
The core of this definition are the following finer aspects of importance:
It's not just about creating strategies for organizational L&D strategies.
Q3a.
Define Process of Career Planning.
Enlist the Merits and Demerits of Career Planning.
Ans 3a.
Introduction
The process for career Planning: Career Planning is the process by which an individual is focused on where they want to be in the future and is also known as self-evaluation. A proper plan is made by an individual to ensure an effective career path their lives. Planning is an ongoing process. It is essential to continue thinking about their career each time. They must
3.b.
What is on-the-job training? How is
coaching different from mentoring.
Ans 3b.
Introduction
What is a Coach?: Coaches are concerned about an individual's performance in particular activities. They observe you as you work on specific abilities and identify areas where you can improve. They will provide feedback then practice again and repeat the procedure. The concept
Digital Payments
April 2022 Examination
Q1. Apple Pay is a mobile payment and digital wallet service
by Apple Incorporation. It is a type of contactless payment service that allows
users to make payments at all locations where contactless type of payment is
accepted. It is a technology (Near Field Technology, NFC) that stores the card
and bank details and pulls out the information at the time of payment. Discuss
how the payment is made using Apple Pay by mentioning the major advantages of
NFC and its areas of applications. Also, discuss the different security threats
to NFC in these countries. (10 Marks)
Answer 1.
Introduction
Each
authority around the arena has been pushing toward a virtual financial system
where the people can have more admission to their economic assets. Humans were
ignorant about the seamless enjoyment they could revel in with the advent of
digital payments. Moreover, it becomes irrelevant for people to hold heavy
coins within the virtual global. It is the velocity at which the transactions
can be made, and the entire procedure makes virtual payments the desired choice
for human beings. The conventional techniques used to make fees are vulnerable
to some Its Half solved only
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Q2. Digital Payments have become the most
preferred mode of instrument for making payments of goods and services. It has
also been observed that more than 80% of transactions have been done only
through this mode only and this trend will increase in future as per the
prediction by experts. There are variety of digital payment methods which are
followed and used by different individuals as per their convenience.
Considering the same scenario, discuss the innovations and future of Digital
payments by mentioning any two innovative technologies which can change the
entire traditional way of making payments digitally. (10 Marks)
Answer 2
Introduction
It has
most effective been a depend on years for the reason that improvements made
within the technical department and the shift inside the conduct of the
purchasing sample of the consumers, fueled using the guidelines and techniques
followed using the authorities, that has caused crucial adjustments in the
world of digital transactions. Fintech has marked its upward push all around
the globe, and with it, it has stimulated the methods wherein the standard want
their monetary offerings to characteristic. Research and research have
determined that more than 40% of the
Q3. Cryptocurrencies are always in news for one or the other
things. Most of the traders are also looking forward and trying to gather more
information in these types of currencies so that they can invest and mine them.
The backbone of Cryptocurrencies are the Blockchain technology which is a type
of digital ledger system that maintains the records of all transactions done in
mining of these currencies. With the same perspective, discuss the following:
a. Discuss the features of blockchain which makes the
complete management of cryptocurrencies transparent. (5 Marks)
b. Explain the various layers in the stack of bitcoin
blockchain. (5 Marks)
Answer 3a.
Introduction
It was
back in 1991 that the concept of blockchain generation had arrived. It becomes
gave the impression to be a technique of storing and securing records. But with
time, it has evolved extensively and has emerged to be a public ledger, which
numerous customers can utilize at an
Answer 3b.
Introduction
Blockchain
has been the generation that has developed to be implemented in Bitcoin. To the
marvel of many, Bitcoin happens to be one of the primary examples of
blockchain. It might not be possible to create Bitcoin without blockchain
generation. Due to the similar motive, the two
Strategic HRM
April 2022 Examination
Q1. Rita is the new intern at Total
Wellbeing Multi-Specialty Hospitals. She has studied only Classroom training as
a method for Off-the-job training. As a trainer at Total Wellbeing could take
Rita through the any 6 training methods not conducted at the hospital but else
where.
Ans 1.
Introduction:
Rita has been appointed as the new Intern at Total Wellbeing Multi-Specialty Hospitals. She has only studied Classroom training to prepare her for off-the-job training. Training is held in a specific location to be a training facility. It could be close to the workplace, or far from the workplace, in an educational center, or at a resort. Taking the instruction away from work place reduces distractions and permits trainees to pay focus on the subject that is being taught. However, off-the-job training courses may not offer the same amount of transfer knowledge to work like on-the-job training programs. A lot of people associate off-the-job training with lecture
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Q2.
The New York Times published Equilar 200, which highlights the largest pay packages
awarded to CEOs in fiscal year 2020. Such large pay packages should have which characteristics
Ans 2.
Introduction
The New York Times recently released its coverage of the Equilar 200, which highlights the most lucrative pay packages that will be awarded to CEOs during fiscal year 2020. This issue marks the 14th anniversary of Equilar's collaboration together with The New York Times to examine CEO compensation among U.S. public companies with revenue of more than $1 billion. Despite a turbulent year for the world economy as a result of COVID-19, the increase in executive compensation were not halted like if the disease did occur. This is due in large part due
Q3. Byju's acquisition of Aakash Educational Services in nearly $1 billion deal. Aakash Educational Services provides test preparation services for engineering and medical entrance examinations, board exams for schools, and many other tests through Aakash Centres. BYJU'S announced in September that it had seen more than 20 million students begin studying on its platform for no cost since the lockdown.
(a)What are the steps that are involved with Mergers as well as Acquisition?
Ans 3a.
Introduction
Byju's acquisition of tutoring chain Aakash Educational Services Ltd (AESL) in an agreement that is cash and stock estimated at $950 million, completing the company's biggest purchase. The most valuable edtech company in India has snagged the coding tutor WhiteHatJr in a $300 million deal during the outbreak last year. Byju's purchase from AESL is also one of the biggest
Ans 3b.
Introduction
The merging of Aakash Institute with Byju's is the most significant news in the world of education in the midst of the pandemic. News isn't thrilling for the startup industry but it is for the entire market that is slowed down because of the pandemic-induced inactivity. BW Businessworld team speaks with JC Chaudhry, the founder and Chairman of Aakash Educational
IT Security and Risk Management
April 2022 Examination
Question 1. The financial company Capital One reported a massive leak of client
information as a result of a database hack caused by a former employee of their
cloud hosting provider,
Amazon Web Services.
The data breach was executed by a
former Amazon Web Services employee who used a misconfigured web application
firewall to get access to Capital One’s sensitive data. As a result of the
incident, the records of over 100 million people were compromised. The leaked
data included applicant names, phone numbers, addresses, social security numbers,
and bank account numbers. What care should be taken when dealing with third party
hosting of data? (10 Marks)
Introduction
Any developed organization constantly
relies heavily on 1/3 parties for its benefit. Monetary companies, in maximum
instances, usually preserve their employees' statistics for themselves. As a
result, in today's age of online working, such information is most possibly
leaked. As a result, employees fear losing their statistics. So it is seen that
this 0.33 party is dealing with economic danger in numerous cases. For this,
advanced programs were released in more than one field so that 1/3 of parties
do now not should take risks. The likelihood of such records being
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Question 2. Write a brief on Intrusion detection systems based on the following
points:
a. Difference between Network
Intrusion Detection System and Host based IDS
b. Difference between Firewall and
IDS (10 Marks)
Ans 2a.
Introduction
The system typically monitors their
work in a suspicious region through a traffic network. Such Intrusion Detection
system networks can be similarly divided into two based on their presentation.
"One is host-based intrusion detection system, and any other is
network-based intrusion detection machine." those two network systems are
most suitable for figuring out specific instances.
Ans 2b.
Introduction
Different types of software are hard
to provide security. This protection is provided through various networks.
"The two maximum typically used software's are firewall and intrusion
detection device." They each work like software or a system. The firewall
can block the network
Question 3. 3. The COVID19 crisis has adversely impacted almost all sectors
globally, with disrupted supply chains, country-wide lockdowns and
organizations exploring the possibility of long-term and even permanent remote
working. The Business Process Outsourcing (BPO) sector features contact center
agents working from different locations and answering millions of calls every day.
With the outbreak of COVID-19, China became the first country to ask these
employees to work remotely, while others followed suit to contain the spread of
the virus. The sustainability of these employees depends on multiple parameters,
such as the ability to adapt to new working arrangements and the willingness to
work across functions. Some key concerns faced by BPO organizations are data
security and the impact on productivity due to either inadequate infrastructure
at employees’ homes or the lack of supervision. Some other issues include
difficulties in recording calls when working remotely and the exposure of
personal employee data to clients. Organizations are taking several measures to
ensure that the productivity of contact center agents is not adversely affected
by working remotely. Some of these measures include regular touchpoints with employees
and periodic updates as well as daily team meetings to review the status of work
being executed using tools such as WebEx, Zoom and Skype.
a. Discuss the various IT risks associated with work from home and
suggest possible remedies? (5 Marks)
b. Would risk management principles be applicable in COVID19 like
unforseen pandemics? Justify your answer? (5 Marks)
Ans 3a.
Introduction
The problem of cold-19 has induced
extensive damage in numerous international sectors. Therefore, the sectors try
to take themselves forward through diverse modern methods. Employees within the
industry benefit from working from home to provide some help. As a
Ans 3b.
Introduction
The problem of cold-19 has induced
considerable damage in numerous sectors worldwide. Various initiatives and
strategies had been put in place to guard themselves against such risks.
Consequently, the sectors are trying to take themselves forward through
exclusive modern methods. It's far unstable for all employees to evolve to
these modern strategies.
Digital Payments
April
2022 Examination
Q1. Apple Pay is a mobile
payment and digital wallet service by Apple Incorporation. It is a type of
contactless payment service that allows users to make payments at all locations
where contactless type of payment is accepted. It is a technology (Near Field Technology,
NFC) that stores the card and bank details and pulls out the information at the
time of payment. Discuss how the payment is made using Apple Pay by mentioning
the major advantages of NFC and its areas of applications. Also, discuss the
different security threats to NFC in these countries. (10
Marks)
Answer 1.
Introduction
Each
authority around the arena has been pushing toward a virtual financial system
where the people can have more admission to their economic assets. Humans were
ignorant about the seamless enjoyment they could revel in with the advent of
digital payments. Moreover, it becomes irrelevant for people to hold heavy
coins within the virtual global. It is the velocity at which the transactions
can be made, and the entire procedure makes virtual payments the desired choice
for human beings. The conventional techniques used to make fees are vulnerable
to some Its Half solved only
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Q2. Digital Payments have become the most
preferred mode of instrument for making payments of goods and services. It has
also been observed that more than 80% of transactions have been done only
through this mode only and this trend will increase in future as per the
prediction by experts. There are variety of digital payment methods which are
followed and used by different individuals as per their convenience.
Considering the same scenario, discuss the innovations and future of Digital
payments by mentioning any two innovative technologies which can change the
entire traditional way of making payments digitally. (10 Marks)
Answer 2
Introduction
It has
most effective been a depend on years for the reason that improvements made
within the technical department and the shift inside the conduct of the
purchasing sample of the consumers, fueled using the guidelines and techniques
followed using the authorities, that has caused crucial adjustments in the
world of digital transactions. Fintech has marked its upward push all around
the globe, and with it, it has stimulated the methods wherein the standard want
their monetary offerings to characteristic. Research and research have
determined that more than 40% of the
Q3. Cryptocurrencies are
always in news for one or the other things. Most of the traders are also
looking forward and trying to gather more information in these types of
currencies so that they can invest and mine them. The backbone of
Cryptocurrencies are the Blockchain technology which is a type of digital
ledger system that maintains the records of all transactions done in mining of
these currencies. With the same perspective, discuss the following:
a. Discuss the features
of blockchain which makes the complete management of cryptocurrencies
transparent. (5 Marks)
b. Explain the various
layers in the stack of bitcoin blockchain. (5 Marks)
Answer 3a.
Introduction
It was
back in 1991 that the concept of blockchain generation had arrived. It becomes
gave the impression to be a technique of storing and securing records. But with
time, it has evolved extensively and has emerged to be a public ledger, which
numerous customers can utilize at an
Answer 3b.
Introduction
Blockchain
has been the generation that has developed to be implemented in Bitcoin. To the
marvel of many, Bitcoin happens to be one of the primary examples of
blockchain. It might not be possible to create Bitcoin without blockchain
generation. Due to the similar motive, the two
Managing Business Process Outsourcing
April 2022 Examination
Q1. Too often, once a project is completed, management attention goes elsewhere and things revert to the way they were. Often the anticipated benefits are not realized or even audited to see if the goals were reached. If there were benefits, they are often not applied throughout the organization. Many pitfalls can happen when process improvement is attempted one process at a time. It is difficult to tell which processes contribute the most to achieving the business objectives or which process is the critical process to improve. Can business process portfolio management help in such situations and how? (10 Marks)
Ans 1.
Introduction
To attain the full advantages of probably
diverse BPM initiatives, there must be a continuing, organizational-wide
commitment to review and quantify expected outcomes and leverage practical
organizational structure. The solution is a techniques spectrum. Organizations
often interact in positive continuous improvement, specializing in specific
organizational methods that could or may not suit the company approach. Curtice
defines BPM as little more than a substantial bridge management reaction that
provides an extensive commercial enterprise
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Q2. India has been a preferred destination for
outsourcing industry, thereby providing a boost to the economic growth of India
in the last two decades. Companies from across the globe look up to the Indian
BPO industry for reliable service for their business requirements. It has
contributed to the service sector development as well as infrastructure
improvements in non-metro location in India. The BPO industry, despite its
impressive growth and global advantage, is facing several challenges and risks.
These risks have a potential to slow down the Indian growth story. The cost
advantage has been reducing due to increase in wage parity and other global
destinations such as China, Philippines, Malaysia, Brazil etc. growing in
reputation as low cost service delivery. BPO industry in India also faces, challenges
with the high attrition rates, increasing use of Artificial Intelligence,
process automation technologies, volatility of the Indian currency and global
economic slowdown. The Indian BPO industry must mitigate the risks and
challenges in order to realize its true potential.
In view of the current scenario, categorize
the above risks into the people risks, technology risk and process risks. What
would be your suggestions to mitigate the risks facing Indian BPOs. (10 Marks)
Ans 2.
Introduction
The
BPO business in India has already evolved dramatically in recent years because
India is now the favored location for English-speaking countries worldwide.
But, the advantage of commercial enterprise system management is substantial,
each for the contractor and the telephone company. There are very few risks
linked with that as well. In evaluating the risks that generally follow the BPO
business as an entire, there seem to be specific risks involved with BPO work
in the field, consisting of accounting, healthcare, telecommunications,
biological
Q3.
AL-RIFAT CallCenter, a leading healthcare BPO company based out of Gulf
approached HumaraBPO with a requirement to improve their BPO process. The
customer's BPO division handles over a million customer calls every month, but
their customer satisfaction levels were plummeting downwards. Even their CSAT
was as low as 47%. Since the customer was a part of the healthcare industry, it
was unacceptable for the company to find a low level of satisfaction from their
customers. HumaraBPO's role was to nail down the causes for the low CSAT levels
and then to provide a customized BPO solution that would help the company's
performance to soar.
At
the onset of the project, the BPO team at HumaraBPO decided to dissect the
problem and get to the root cause. Through a detailed analysis, they identified
some of the critical issues in the process that were affecting the customer's
BPO's performance. The following were the requirements of the customer:
There was a linguistic and cultural mismatch between the BPO's personnel and
the client's customers. The client's customer base was native Arabs while the
BPO employees of the customer (5 male agents and 5 female agents) were not
native Arabic speakers. This language barrier made it difficult for the
employees to effectively address the culture-specific requirements of the
customers
There was a critical need to align the BPO support team with the standard
processes that govern BPO functioning. The BPO team also required intensive
training in BPO platform management
The BPO's turnaround time lagged over a period of 7 days in contacting their
customers after discharge
The support BPO team worked only 5 days a week (Monday to Friday) and only
between 9 am to 5 pm. This posed a serious limitation for the customers who
wanted to contact our client
The customers wanted to make sure that they were talking to an Arab agent and
would ask the BPO employees for their last name
Female patients of our client would submit contact numbers of the male members
of their family instead of their own
The customer reach percentage was less than 2% After identifying the unique
problems that were affecting our client's BPO, they deployed one their best
teams to implement a customized BPO platform. HumaraBPO's skilled BPO team
refurbished the entire BPO process of the customer by adopting the following
measures:
1.
BPO Service Timings: they increased the support time span by a period of 4
hours. Next, they made the support center available from 7 AM to 7 PM. To match
the working week of UAE, they decided to change the work days of the BPO to
Sunday to Thursday instead of
Monday
to Friday. Multiple shifts was also introduced to meet the time demand with
WFM.
2.
Local BPO Agents: they hired a team of native speaking Arabs to eliminate the
cultural
gaps.
3.
Support Infrastructure: they enhanced the infrastructure for the customer's BPO
center and included best-of-breed voice, email and internet facilities. This
helped in substantially reducing the turnaround time of the BPO team.
4.
Value Added Support Services: they also offered a host of value added services,
such as the following:
·
they
extended the 24 hour call support for excess processing requirements during
peak hours
· The BPO agents were given customized 'Last Names' to suit the caller's country
· The DID number was masked based on the caller's country
· The BPO agents were given 20% hand-outs
· Culture specific provisions were specially created to record rebuttals from the objections raised by the male family members of female patients
· The BPO process of the customer was continuously improvised and enhanced based on Lean and Six Sigma methods
· The database of the customer was always kept up-to-date
· The BPO application was rectified periodically
Within a short time, span of just 2 months, they were able to present the following results
to our customer. From an unsatisfactory 47% the CSAT galloped to a whopping 85% -
87%.
The turnaround time was improved by 24%.
a What were the cultural challenges faced by AL-RIFAT call center and how were these
specific cultural challenges met by AL-RIFAT call center (5 Marks)
b What are the advantages of outsourcing call center operations of a hospital to a BPO like
AL-RIFAT call center? (5 Marks)
Ans 3A.
Introduction
The
call center business is amongst the maximum strong, contributing significantly
to Asia nations, including India, the Netherlands, Indonesia, and the Chinese.
According to a survey issued via a significant organization, the overall price
of call center operation amounts to. Whereas those figures paint a shiny photo
for such customer service sector, there seem to be a \
Ans 3B.
Introduction
Companies
don't need to manage administrative duties whenever corporations outsource,
providing professionals with more opportunities to provide good quality
consequences. Outsourcing hospital services typically free healthcare
providers' time concentrating on medically targeted core capabilities.
Outsource health center BPO services frees up healthcare
April 2022 Examination
Question- 1. You stay in a semi-urban set up and near your house, medicine delivery
is extremely unreliable. The medicine shops close around 9 PM and medicine
availability becomes a challenge. You come up with a business plan to deliver
medicines to all houses, (in the area) at no extra cost, 24X7. The challenge
however is that companies like 1mg, Net meds
are already offering their services in the area. The advantage for you is the
popularity of ordering medicine online is still not prevalent by the people in
your area. You intend to
buy the products
from the nearest
retail point and
delivery to the customer with the help of, few delivery
personnel that you will maintain. Do you think this is a feasible model? What
are the challenges that you will face while setting this up, from a services
perspective? How will you differentiate yourself from the competing firms?
(10 Marks)
Introduction
In
the noted question, the person who faces numerous issues even as getting
medicines after 9o'colck at night will leap forward using initiating a business
plan to offer the doorsteps remedy facility 24*7 without taking any more costs.
The semi-urban area already has the centers like 1 mg and net meds. Still, due
to the lack of knowledge regarding the online facilities (on-line transactions,
online orders), the people of that region aren't secure in ordering the drugs
online. The alternative people like him may also advantage from this. However,
all the new ventures
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Question- 2. Salman goes to ‘Javed Habibs salon’ and Amir goes to ‘Lakme salon’. If
you are an entrepreneur who wishes to open a salon, how will you differentiate
your offerings vis a vis your competitors. You are also clear that you want to
offer your services at a higher price point, where you intend to service fewer
client base. You understand that your client’s time (for your business idea)
will be a very critical component for providing a great service. How do you
intend to manage the demand vis a vis the capacity? (10 Marks)
Introduction
In
the mentioned question, the individual intends to open a salon and admires the
renowned salons' enterprise strategy, inclusive of "Jawed Habib” and
“Lakme” because he has observed that the movie star personalities like Salman
Khan and Amir Khan are relaxed in going to those salons. Thus, the person has
been interested in following the previously cited business strategies to the
song. Consequently, the record will discuss the business techniques of the
person to compete with "Jawed Habib" and "Lakme." To get
right into a deep evaluation of "Jawed Habib"
Question-
3. Sundar wants to start a ‘C2C’
(customer to customer) model of food service. He has just passed out of his B
School and the canteen food in his college was pathetic. Most of the days, he
relied on Swiggy and Zomato for his meals. He realized that probably there is a
need to have an option for customers to order it from home makers or families
who would be interested in selling their cooked food to others. Sundar started
off with his basic research and spoke to a couple of housewives who were
willing. He got his B School classmate on board to design an app that would
help customers order. While both started their work, he realized that there are
two major problems in this service situation.
The first problem off course
is bringing awareness
for the services
and popularizing it among the people of his city. Another challenge
would be to encourage home maker to enrol and encourage them to sell. This
would be a major bottleneck as most of
the deliveries would be following a specific timeline and unavailability of a
home maker would cost the delivery and customer. The second problem was the
area of operations. The city in which he plans to operate is big, with lots of
offices and student population. He chose on the student’s category primarily as
his primary targeted audience. However, Sundar did not have any hard data to
support his stand. Sundar therefore came up with three value propositions for
his business.
• Good quality food for students
at a reasonable price.
• Good discounts for students who
are adopting a long-term association with his food service company.
• Encourage home makers by
providing them with the flexibility of number of days they would want to work,
a wonderful incentive plan, pick up from their home, faster settlement of their accounts and
training to pack and promote their food.
Sundar is now charged up to get things in place and start off the venture
as early as possible. He now needs to start working on the logistics,
operations, service quality etc.
a. Does Sundar have all the information needed to choose students as the
segment? Is he right with his decision? If you are his friend, what segments
would you suggest and why? (5
Marks)
b. Is Sundar, approaching the issue of service offering, too quickly? Do
you feel he needs to invest some more time designing the offering, as it could
be more complex and deeper than what it apparently looks like? (5 Marks)
Part- A
Introduction
At
first, as a pal, I will deliver him a massive applaud for his modern technique.
Due to the App, a massive quantity of students will get a chance to have
home-cooked food at their hostels. Rather than that, a wide variety of
homemakers can get the opportunity to earn money by
Part- B
Introduction
In
keeping with my view, Sundar is diving into this rely right away on. Earlier
than starting this new App, numerous factors need to be scrutinized. This
includes the app that must come with rules and regulations to combat the
upcoming boundaries. Furthermore, a settlement has to be
Tax
Insurance and Retirement Planning
April 2022 Examination
Q1. You
are the head of training and development in Tata AIA. Tata AIA has collaborated
with elite institutes to create awareness on Insurance among these college
students. As a trainer, explain the purpose, need, and benefits of Insurance
using real-life examples. Also, explain the different kinds of Life Insurance
products available in the market to the students. (10 Marks)
Introduction:
There is
no doubting that understanding you and your loved ones are financially relaxed
against various unanticipated circumstances can give you extra peace of mind.
Existence's uncertainties might arise at any time, including an untimely death
or a medical emergency. Accidents or damage to your car, assets, or other
gadgets are examples of these scenarios. Managing the financial results of
these activities would possibly burn a hole in your wallet. You could use your
financial savings or your family's tough-earned coins. As a result, you and
your family require
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Q2. You
are a portfolio manager with JP Morgan Chase for HNI clients. Given the Covid
19, there has been too much volatility in the market, and your clients are
dissatisfied with their portfolio performance. You have the responsibility of
managing the portfolio of your 100 clients. What are the risk mitigation
strategies you would adopt to avert the risk? (10 Marks)
Introduction:
Risks are present in nearly every important
business choice, as we all realize. Even supposing choice-makers reject a
possibility because it appears to be too unstable, that selection might be
risky in and of itself. Being too cautious can also result in new markets not
being sought, new items not being produced, or competitors are gaining apart
and, as a result, having a thorough, data-subsidized plan in location to
display and manipulate chance. Fortunately, today's era allows companies to
create risk mitigation measures to the maximum extent possible. Before any
Q3.
Ruchika is your friend in her early 30s, and she does not know much about
investment products. You are working as a financial advisor with XYZ firm. As
her friend, it's your responsibility to help her understand the importance of
retirement planning
a. How
would you explain and convince Ruchika for Retirement Planning. (5 Marks)
Introduction:
Every
retirement strategy is fantastic. Retirement planning is making preparations
now for your destiny existence so you can also retain to pursue all your
desires and targets on your very own. Setting retirement goals, predicting the
amount of money you will need, and investing in growing your retirement savings
are all a part of this process. In the end, you can have precise
Qb. What
are the different aspects you would suggest Ruchika consider for Retirement
Financial Planning? (5 Marks)
Introduction:
The
technique of determining retirement income goals and the movements and
decisions required to meet one's desires is called retirement planning.
Figuring out resources of earnings, predicting prices, executing a savings
application, and dealing with assets and risk are all part of
Project Management
April 2022 Examination
Question
1. Consider a hypothetical project of conducting Annual Day in your university.
In this context, explain how different Project Life Cycle Models can be
considered. Write examples for each PLC Models in your answer and suggest which
model will be the best suitable for this case. (10 Marks)
Ans 1.
Introduction
The
yearly day in the college, like every other university, is held at the quit of
the year. This had been a form of ritual for the past many years. The annual
day is well known for two days as a minimum. That is when all of the students
collectively for the time wherein they were beneath the steady celebration of
the yr. During this celebration, the students and the university make loads of
effort to carry fulfillment to this system and thus to make it extra thrilling
for people to attend. The specific project existence cycle fashions may be used
to plan
Question
2. India’s Road and Transport Ministry has taken-up various Expressway Road
Projects in the country. One of the such project consist of following broad
scope of work
a. Constructing roads
b. Constructing tunnels
c. Constructing bridges over river
d. Constructing flyovers and junctions
e. Constructing convenient places (fuels
stations, rest areas, etc.)
f. Developing a solution for speed monitoring
g. Finding suitable road material for areas in
heavy flood zone
Prepare
three types of project organization structures for this case. Evaluate and
suggest the best suitable structure for the given project. (10 Marks)
Ans 2.
Introduction
There
are three types of organizational assignment shapes. They may be a practical,
matrix, and projectized. Each undertaking structure framework is determined via
the authority, the memorable roles, and the team members' obligation in the
organizational shape. The Indian street and delivery ministry have taken up the
project, which incorporates the development of diverse roads and bridges in and
around the country. Additionally, keeping updated on the elegant attendance has
been a first-rate manner to improve the organization in many ways. The Its Half solved only
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Question
3. Answer the following questions.
a. A
project manager is struggling to
select one of the following three options.
Use appropriate method to evaluate the projects based on the given
information.
I:
Initial investment
C1 to
C6: Cash flow at the end of Year-1 to Year-6 respectively.
|
I |
C1 |
C2 |
C3 |
C4 |
C5 |
C6 |
|
Project-01 |
Cashflow |
-20 |
5 |
5 |
5 |
5 |
5 |
5 |
Project-02 |
Cashflow |
-25 |
10 |
5 |
5 |
5 |
5 |
5 |
Project-03 |
Cashflow |
-30 |
10 |
10 |
5 |
5 |
5 |
5 |
Consider
Discounting Rate as 8% per year. (5
Marks)
Answer 3a.
Introduction
Consistent
with the inquiry findings, the assignment supervisor is experiencing difficulty
deciding among the three alternatives below consideration. Because it might be
harder, the second project could better match its achievement. Purchasers have
legitimate concerns about the product's excellent, and they are eager to study
whether or not or now not the company may be
Question 3b. India’s Road and Transport
Ministry has taken-up various Expressway Road Projects in the country. One of
the such project consist of following broad scope of work
a.
Constructing roads
b.
Constructing tunnels
c.
Constructing bridges over river
d.
Constructing flyovers and junctions
e.
Constructing convenient places (fuels stations, rest areas, etc.)
f.
Developing a solution for speed monitoring
g.
Finding suitable road material for areas in heavy flood zone
Prepare the Work Breakdown Structure for this
project. (5 Marks)
Ans 3b.
Introduction
The
roads and bridges ministry devised a piece breakdown structure for the mission
they are currently retaining to ensure that people are operating on the
undertaking each day and have time to rest. As a result of the use of this
technique, the initiatives have been an achievement so far. I
Digital
Marketing
April 2022 Examination
Q1. You are into selling of bed
mattreses online. Discuss the digital
strategy impact factors with relevant examples (10 Marks)
Answer 1.
Introduction
The virtual approach may be
defined because of the technologies that can be used in business to enhance its
overall performance within the market and to approach some excellent offerings
to their clients. It facilitates in producing some new products and also
reinvents the existing products. It usually presents the path an employer must
take to create specific competitive advantages through superior technology. For
enforcing this method, the organization wishes to broaden its enterprise
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Q2. You are a digital marketing manager for an event house that specializes in bachelorette parties . Write an email for the same, that you want to send to the freshly procured email list. (10 Marks)
Answer 2.
Introduction
In the current world,
digital marketing is one of the crucial topics present. Within the
international of globalization and the internet, digital marketing is one of
the critical matters this is wanted for any business. Using modern technology
is one of the critical things required in virtual advertising. This is a
digital advertising company that specializes in bachelorette parties. The
intention for this is to ensure a superb market wherein bachelors can experience
their parties and the human beings round it may understand about it. As a
virtual marketer, the work ensures
Q3. You are into the selling of
beauty creams made out of herbs that you procure from local farmers to help
them in their living.
a. Explain how will you use the 4P’s
of a digital sales letter to attract clients (5 Marks)
b. Design a search ad for the
same (5 Marks)
Answer 3(a).
Introduction
As the seller of splendor
lotions made out of some herbs that might be being procured from the nearby
farmers to assist them of their dwelling, the seller wishes to put into effect
the 4 ps of virtual advertising into the sales to appeal to customers.
Answer 3(b).
Introduction
Designing a search
advertisement for beauty cream promoting needs to put in force the 4 ps of the
marketing because it will consist of all the essential elements for marketing a
product. Further, the layout will encompass a few fundamental rules for
developing a website for
Marketing Research
April 2022 Examination
Q1. Take the mobile handset category for
Android phones in India in the price range of Rs.15000 to Rs. 20000. Choose a
leading brand in the category and analyse its various attributes of brand
equity. You can use your experience and public domain data to analyse the
same. (10 Marks)
Answer 1.
Introduction
The Samsung Galaxy M31 pro comes below the category of the M collection, and its charge is very close to Galaxy a sequence. The handset fees are near about Rs 19,499 for its numerous and upgraded functions. The smartphone has a massive battery with a digital camera, like the A-series. Multiple customers have expressed their love and pride in this handset. The brand equity of the Samsung Galaxy M31 is based on the awareness amongst people approximately the brand and the brand's image, such as the value of money charged on it and the values of its functions.
Q2. A full-service airline company, operating in India for the last
10 years has improved their overall service quality. You have been commissioned
the task of designing a questionnaire which measures passenger satisfaction
towards the preflight, inflight & post-flight experience. They also want
the demographic details of customers for profiling. Use appropriate statements
and the right scale while developing the questionnaire so that overall satisfaction
towards the airline can be measured.
(10 Marks)
Answer 2.
Introduction
In an airline service, the
satisfaction of diverse customers is the topmost priority and issue. If the
clients are unhappy, the flight can have fewer passengers within the flight. In
an airline service, the attention to higher help towards the clients before the
take-off, for the duration of, and after the flight could be very a whole lot
vital. If an air journey becomes difficult for some reason, it can cause
various significant problems and challenges. Development within the service
outcomes in happy and satisfied clients, betterment within the score of service,
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Q3.
An Indian company in the electronic safes and security equipments industry has
a safety locker which can be fitted inside a cupboard or cabinets. The safety
locker can be locked with a password. If anyone tampers with the locker, it
sends an sms to registered numbers and blow an alarm. Indian consumers are
generally used to cupboards or bank lockers. The password protection and the
alarm features make the product very superior and once it is fixed to a cabinet
or a wall, it can’t be removed without a password. Without password the blaring
alarms will go off. The company has a very good advertising campaign developed
by an agency which highlights the sms & alarm feature in in a mix of humour
and fear setting. The target audience of
the company are Indian households with annual income above 8 lakhs. The company
wants maximum Indian households to watch the ad.
a. What media mix will you suggest for the
campaign? (5 Marks)
b. How will you measure the ad effectiveness
after the first 3 months? (5 Marks)
Answer 3 (a).
Introduction
The safety lockers market in
the global area is looking at various growth components, and it will
extensively develop in the next few years. A few banks and other business
segments are using protection lockers in the present-day days. Within the
garage machine, the safety lockers use digital and non-electronic methods of
protection with a password used in it.
Answer 3 (b).
Introduction
The technique called
advertising allows generating and broadening the organization's trade. This
facilitates to apprehend the impact and impact of the campaign on numerous
customers, and additionally, they assist in discovering what's to be
accomplished and what isn't to be achieved?
Answer 1:
Introduction
In a few methods that make
them very special from their patron cousins, business to business, markets are
seen. The main point of the difference between business in business and
purchaser markets and the effects of marketplace segregation is in the
following points.
1. The complex decision-making unit belongs to the B2B
markets. In small households, in most households, even the most pricey and
tricky gadgets are restricted, together with clothing, food, and tobacco when
buying those objects. Technical experts, board members, procurement experts, Its Half solved only
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Answer 2:
Introduction
India is one of the most
important and dynamic emerging markets with vast economic capability. The
motion of products and services from supply to the distributors within the
supply Chain control (SCM). SCM involves maximum profitability between the
drift of records, a few of the delivery chain stages, and consequences. Product
improvement, the procurement of raw substances, distribution, finance, and
customer offerings and operations is the number one characteristic of the SCM.
Of SCM, customers are an integral part. To maximize the general
Answer 3 (A):
Introduction
RC Ltd. can take up
essential communication plans to construct a stronger brand. With the manner
they talk, the corporations are becoming successful. They consider themselves
created through how the business shares authentically and also receive to
recognize approximately how
Answer 3 (B).
Introduction
The use of one of a kind and
specific methods, advertising, social media, promotions, all advertising
strategies can be supported. Of the marketing blend, promotion is one of the
factors that is with the aid of the neighborhood self-government turned.
Getting ready for a production
Business
Ethics & Governance Risk
April 2022 Examination
Q1. Identify a business (small/medium/large/proprietary/partnership/family/listed
etc) that provides goods and/or services of any kind (FMCG, Education,
Hospitality etc) that was impacted during 2019-20 or 2020-21 (any one year) due
to Covid Pandemic. Identify and list the business challenges it faced (atleast
three) in serving its customers & consumers. Explain how the business
managed its survival risk during that period by leveraging IT/digital platforms
and Work From Home strategy to connect
with and reach
its customers & consumers during the period. (Answering that the
business shut down is not an option). Connect and talk to people among your
family / friends / neighborhood / your company / employer etc. (10 Marks)
Answer 1.
Introduction
Many companies have
seen closure, including many job losses in the pandemic. Among all, the FMCG
and retail industry has also been affected. All of those industries in FMCG who
are into sales of things based on necessities like the package of fresh foods
and bottle packed water had been impacted by the illness world over. This is
the severe breakdown in the supply chain system and stockouts. The company
coined as ITC, which is also into FMCG and hospitality industry, has also seen
significant effect by covid 19. Many of its product sales have gone down due to Its Half solved only
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Q2. In your organization, ‘Ace Solutions’, a midsize IT services
company, all the mandatory requirements for compliance to “Sexual Harassment of
Women at Workplace (Protection, Prohibition, Redressal) Act 2013 have been put
in place. You are Head of Marketing, with 10 people reporting to you directly
and indirectly. What according to you are the five critical practices /
initiatives / processes you need to
genuinely implement to ensure that you are providing a safe working environment
to all your women employees. (DO NOT copy paste the law) (10 Marks)
Answer 2.
Introduction
A proper arrangement and system of a particular
enterprise are based totally on the work environment and the work tradition.
The work subculture of an agency regards the complete safety of the employees
and employees obtainable. Safety is measured right here using the protection of
women employees. In many corporations
and companies, ladies suffer from most of the harassment troubles associated
with them. In progress to combat such situations, the Act to
Q
3a. The purchasing manager for a large company agrees to give you (you are a
sales manager in a mid-size IT company) an order of Rs. 10 lakhs (their first),
expecting that you will agree to make a Rs. 20,000 donations to his favorite
charity that is supporting a local youth sports team being trained by his wife.
How do you respond? (5
Marks)
3b.
You have studied Business Ethics in a structured manner in this program. How
has it helped you in identifying and understanding the foundational ethical
issues involved in better decision making process as a professional? Explain in
your own words. (5 Marks)
Answer 3a.
Introduction
IT companies play an essential function in each
economy. They are getting an order of a significant quantity from a massive
employer in an IT company approach a lot. This no longer only improves the
employer’s finance and will increase the workforce's nice. THEREFORE, the
Answer
3b.
Introduction
Business ethics is the category of looking at
approximately an associated or unique enterprise and its diverse rules and activities.
This is a be counted of a couple of debates and controversies. These ethics
facilitates to mitigate diverse duties and demanding situations associated with
the company world. This also adds to the various steps to forestall more than
one social problem.
Financial Institution and Markets
April 2022 Examination
Q1. “A Financial System acts as an
intermediary between borrowers and lenders of an economy.”
In the light of the above statement,
explain the functions and structure of the Indian Financial System. (10 Marks)
Ans 1.
Introduction
The economic surroundings have advanced considerably after independence, resulting in tremendous advances in a broad type of discipline. The economic system has had a stable year of growth and diversity. For India to gain the overall advantages of its growing dependence on voluntary, market-based selection-making, economic establishments should be efficient. The financial region may be the maximum essential monetary reform tool. Economic establishments must perform at their high quality to reach large country-wide desires, whether or not mobilizing
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Q2. Rose Ltd. is
a newly established
company dealing in
apparels. The company
is currently getting good number of orders and hence is making good
amount of business. To meet the expenses incurred for delivering these orders,
the company is in need of short-term loans. Some financial advisors have
suggested Rose Ltd. to approach Money Markets for such short-term capital
requirements. In context of the above case, you are required to explain the
Meaning, Features and Instruments traded in the Money Markets. (10 Marks)
Ans 2.
Introduction
The Reserve bank of India defines the "cash market" as a market wherein short-term financial assets are exchanged. Cash exchange within the number one and secondary markets depends on these assets in view that they are a close equal for coins. The cash marketplace is essentially a mechanism for lending and borrowing money for brief-time period finance. It includes business banks, non-banking economic organizations. Their maximum defining characteristics are money
3.a. Pooja is a Software Engineer by profession. She possesses good
knowledge about the Financial System and the various instruments traded in
Financial Markets. She has been investing her savings in the various IPOs but
is not very confident when it comes to Secondary Market. You are therefore required
to explain to Pooja the Meaning of Secondary Market along with the Trading
Mechanism in the Secondary Market. (5
Marks)
3.b. Mr. Damodar has recently started investing in the Financial Market
as guided by one of his close friends. Since Mr. Damodar has no detailed
knowledge about the Financial Market, he is unable to understand the reasons
for fluctuations in the Financial Market. In the light of the above case,
explain the Meaning and Types of Risks in Financial Market. (5 Marks)
Ans 3a.
Introduction
The
phrase "secondary market" refers to a stock change where investors
buy and promote stock in various companies. These issued by the issuing
enterprise are decided solely through the corporation's market performance, not
through transactions between investors. So long as the issuing firm does not
intrude, buyers are free to accumulate and sell shares.
Ans 3b.
Introduction
The
term "economic markets" refers to any place in which securities are
traded. This is a broad period. Several monetary markets are available,
together with FX, money, stock, and bonds. Assets and securities in those
markets may be traded on regulated exchanges or over the counter
International Finance
April 2022 Examination
Q1. The changing global economic environment and a
number of market related factors cause the exchange rates to fluctuate
constantly. This poses a challenge to the MNCs operations in multiple countries
in terms of foreign exchange risk. Describe what your understanding of forex
risk is. How can you classify the different forex risks? Give an example for
each classification of the forex risk (10 Marks)
Answer 1.
Introduction:
Foreign exchange: Foreign
exchange, forex, or FX approach trading forex into every other foreign
currency. The area where this transaction or trading of overseas currency takes
area is referred to as the forex market. The forex market is the leading liquid
marketplace without a centralized area. It s an electronic community of
institutions, agents, character traders, and banks who help in the exchange or
trade of foreign currency
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Q2. Suppose that you are a manufacturer of textiles
and you are planning to expand your business by capturing the export markets in
Europe and African regions. In terms of operational issues relating to the
carriage and delivery of goods, you are ought to be aware of various trade
practices followed in different countries. In this regard, explain various
INCOTERMS published by International Chamber of Commerce that make it easier
for a common interpretation. (10 Marks)
Answer 2.
Introduction:
ICC
(International Chamber of commerce): ICC, or worldwide Chamber of
trade, is the world's most prominent business organization created to sell
global investment and alternate. The first set of Incoterms was published with
the aid of ICC in 1936 and is updated after every ten years. The most latest
updated and brought incoterms have been within the year 2020. The global
Chamber of commerce is accountable for preserving the world's alternate
business enterprise and
Q3. A trader collects the below information to devise his
forex management strategy during the next year:
Spot Rate of USD: INR 74.40
Interest rates in USA: 2.5%
Interest rates in India: 6.5%
a. What is Interest Rate Parity Theory? What will be
the expected exchange rate in the above case, if the interest rate parity
theory is assumed to hold good. Also calculate the forward premium or discount.
(5 Marks)
Answer 3a.
Introduction:
Interest Rate Parity
Theory: Its miles an idea was linking the foreign
exchange market charge and the interest costs of a financial system. It also
states that if the currencies of that economic system are in equilibrium, one
cannot simply change cash to advantage profit by taking advantage of this
possibility.
Qb. What is covered interest arbitrage? If there is a
one-year forward contract available at INR 75.60, is there a CIA possible, and
if yes, write the steps to earn arbitrage profit (use an equivalent amount of
INR 1000000) (5 Marks)
Answer 3b.
Introduction:
Covered
interest Arbitrage: A
method under which an investor hedges towards the change charge risk using a
forward settlement is covered hobby arbitrage. In this exercise, investors use
the favorable interest charge differentials to invest in excessive-yield
foreign money. Then they hedge the alternate threat the usage of the forward
currency contract.
April 2022
Examination
Q1. The central bank of a country is exploring options to
boost the economic activities post COVID. They are thinking to change the
various interest rates to motivate investments and economic transactions.
However, they are not sure whether this would yield the desired results. The
research team in the bank have come up with a set of hypotheses and they
are confident of conducting a research
and finding the outcome. Answer the following questions:
What is hypothesis testing in research? Write the steps which
is followed for the same. Include details of null and alternate hypothesis in
your answer. (10 Marks)
Ans 1.
Introduction
Worldwide
the justification of funding deficits through corporate banking differs
significantly among nations. For instance, in the United States, extra than
enough financing has been diverted to savings resulting in a monetary
recession. A statistical hypothesis is how the researcher can test an assertion
about sample records. The government should start with the more excellent price
range for emergency epidemic use, such as solid clinical desires such as
building take a look at laboratories and emergency scientific rooms. The usage
of various pattern analyses,
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Q2. While going through a research paper in a leading journal you have
came across the following model comprising multiple variables:
Answer the
following questions:
What is meant
by ‘variables’ in
research? Identify and
describe the following: dependent variable, independent
variable, mediating variable and moderating variable. (10 Marks)
Ans 2.
Introduction
A
variable in a file is essentially an individual, location, item, or phenomenon
attempting to qualify in some manner. Covid-19 has affected several economic
institutes which faced significant losses because of its recession. The length
of the profile of the stock of international loans or rights and their forms.
This, along with the notion that hobby costs are nearly zero and
Q3. A major
FMCG company headquartered in Mumbai, is planning to diversify its product
portfolio. As part of the attempt, they have decided to launch a new product
which is more of an ayurvedic variant of one of their famous oral hygiene
brands. The research and development
team have already come up with the composition and orders have been placed for
manufacturing of the units. However, the managers are still not clear whether
they should launch the product in western India first or it should be launched
nationwide at the same time. You as a research consultant have been hired to
look into the case. You have decided to use the hypothetico-deductive method to
arrive at the conclusions.
a. Identify
and explain the broad problem area.
(5 Marks)
b. How would
you like to proceed further? (5
Marks)
Ans 3A.
Introduction
Science
is built on several foundations that work collectively to give ways of
thinking, reasoning, and morals for doing research. The cornerstone of all
research is legitimate common sense, which relies upon the research
methodology. It varies depending on the character of the profession and is
built on several foundations.
Ans 3B.
Introduction
As
a studies consultant of the reputed FMCG organization, it is higher to release
the product worldwide because human beings will gain from an ayurvedic product.
It's also going to create awareness about its uses and advantages worldwide.
Thus it needs to be launched nationally to
April 2022 Examination
Strategic Financial
Management
Q1. What is
an Options contract? Explain
“Right but not obligation”. You have bought a Call Option on a stock of HLU
Ltd. with expiration date of 31 March 22. The Strike price is Rs. 200 and the Option
premium you paid for the option is Rs. 20. What would be the impact of the
following spot prices on 31 March 22 on your decision to exercise the option?
As a
holder of the option, what would be the profit or loss amount in each of these
spot prices?
Also
compute the profit or loss to the writer of the option in each of these
scenarios.
Assume
that the option writer would need to buy the stock at the spot price on the
expiration date in case you decide to exercise the option.
Spot price on 31 March 22: Rs. 100, Rs. 150,
Rs. 200, Rs. 250, Rs. 300 and Rs. 350 (10 Marks)
Ans
1.
Introduction:
Alternatives contracts are usually related to a situation where in
a supplier may also opt to buy the stock at a specific price for a hard and
fast length. While the seller has accepted this positive quantity of time, he
has denied his possibility to revoke the offer. Proper but not an obligation
refers to a state of affairs where one agreement entity will have a particular
privilege to revel in legally. Still, the individual having discretion of the
privilege no longer owes a responsibility
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Q2. In the
context of bonds, what is a Yield curve? What are the types of Yield curves and
what does it represent about the market outlook? Using the following data
tables draw the yield curves and identify the type of yield curve. (10 Marks)
Ans
2.
Introduction:
Various graphical representations exhibit the special conditions
prevailing within the marketplace in an economy. It also facilitates
forecasting destiny actions inside the market. A yield curve is one such curve
that indicates the connection between the interest rates of bonds and the
maturity dates. It has three types: normal, Flat, and Inverted.
Q3.a. Explain
the concept of Time value of money. (5
Marks)
Ans
3a.
Introduction:
As is constantly said, cash grows over the years, most straightforward
if you start investing it. It won’t grow in case you usually preserve it
underneath your mattress. This basic idea of living has now become a core
precept of finance, as “Time value of money.” It says that cash is worth more
now than it might have at a future date because it will earn something in this
potential length.
Q3. b. In the
context of capital budgeting explain Sensitivity analysis and Scenario
analysis. What are the differences of the two? (5 Marks)
Ans 3b.
Introduction:
Every time any business is installed, the investor and the
proprietor want to research the risk and shortcomings of any such enterprise
and policy. Threat management is not the handiest thing in a start-up. However,
it's also there in already installation organizations and even in an ultimately
successful business. Whenever there's a trade inside the company's method,
there usually comes
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