E-Business
September 2022 Examination
Q1. Prepare a comparative analysis using pros and cons for any
5 online shopping apps by comparing the methods
for
making a purchase using
their shopping carts. Also, compare Master and Visa cards, which uses
an open-loop
payment
system, with American Express, which uses a closed-loop payment by
preparing a short note on their differences. (10
Marks)
Ans 1.
Introduction
Comparative analysis is the process of comparing items to one another and distinguishing their similarities and differences. When a business wants to analyze an idea, problem, theory, or question, conducting a comparative analysis allows it to better understand the issue and form strategies in response. Comparative is used in many ways and disciplines to understand similarities, differences, the pros and pros of services in most shopping apps or payment methods. Doing a comparative analysis can be an essential step in choosing the best payment method. For example, it could be wise to do a competitive analysis before adding a second
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Q2. Discuss the various ways (at least 5) through which organizations doing
e-business can
collect data/information about their customers and find information
on any 5 leading online publishing houses in India naming the content
category they
are
dealing in. (10 Marks)
Ans 2.
Introduction
Customer data collection
Customer data can be collected in three ways: by directly asking customers, indirectly tracking customers, and by appending other sources of customer data to your own.Data allows organizations to measure the effectiveness of a given strategy when strategies are put into place to overcome a challenge, collecting data will allow you to determine how well your solution is performing, and whether or not your approach needs to be tweaked or changed over the long
Q3. Let us suppose you have
been
hired by
a
promising startup
(choose
any
1
industry/sector) in the e-commerce space
as
an operations consultant to enhance their
business productivity. Post the initial survey you discovered that the company is still replying on traditional tools and methods for their operations related to supply chain
and
customer relations. To enhance the effectiveness of
their operations, you decided
to meet and explain to the management about the concepts of e-SCM and e-CRM that are
typically useful
for e-businesses
like
theirs.
a. What would you tell them about the advantages of e-SCM by
using its components and
functions for their e-business?
(5 Marks)
Ans 3a.
Introduction
Electronic customer relationship management (E-CRM) is the application of Internet-based technologies such as emails, websites, chat rooms, forums, and other channels to achieve CRM objectives. It is a well-structured and coordinated process of CRM that automates the processes in marketing, sales, and customer service.Electronic customer relationship
Q3b. What would you explain about the
e-CRM in terms of
benefits, limitations, working,
implementation, and solution for their
e-business? (5 Marks)
Ans 3b.
Introduction
Electronic customer relationship management (E-CRM) is the application of Internet-based technologies such as emails, websites, chat rooms, forums, and other channels to achieve CRM objectives. It is a well-structured and coordinated process of ECRM that automates the processes in marketing, sales, and customer service.ECRM provides all records and histories
Cloud
Computing
September 2022 Examination
Q1.
A CAD/CAM designing company is present at Mumbai location and they want to start
their new office at Chennai location. The development activities will be conducted from both
the locations. So, both the locations need to have access to servers and databases. The complete tool setup
and configurations need to be implemented at Chennai location.
Instead of repeating the infrastructure and software services at Chennai location, the
company is thinking about implementing cloud for common resources. Provide a report
about which cloud service models (IaaS,
PaaS, SaaS)
can
be helpful for this company
(10 Marks)
Ans 1.
Introduction
Implementing cloud computing for common resources for the designing companies will enable run a business since it offers many advantages and only a few disadvantages.Cloud computing is a term used to describe the use of hardware and software delivered via a network that is usually the Internet. The term comes from the use of a cloud-shaped symbol that represents an abstraction of rather a complex infrastructure that enables the work of software, hardware, computation, and remote services. Cloud computing is computing based
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Q2. A payment gateway company has decided to implement cloud solution for its dashboard service for the end users. All the activities and the transaction details need to get reflected on
the dashboard in the real time. So, the company
is concerned about the performance
of the dashboard over the cloud. Provide a report to this company about performance and other
technical challenges of using the cloud. (10 Marks)
Ans 2.
Introduction
A cloud dashboard is a dashboard that you can build and access on a web browser. It has key advantages over on-premise software such as being easier to deploy, requiring little to no IT support, and being accessible on multiple devices. Cloud dashboard highlights the benefit of ability to integrate multiple data sources into a single dashboard. Predefined dashboards, which display metrics and general information about a single service, include dashboards that Cloud Monitoring automatically installs when you add services to a Google Cloud project. The Cloud Resources dashboard shows the aggregated view of all your cloud resources, their
Q3. A data
analytics
company is planning
for
to
design
and deploy
a
new solution,
“ConektUs”, for
customer communication and for handling changes and feedback from
the customer. The company don’t have expertise to develop or to maintain this solution. So the company has two options for implementing this solution. Cloud-based solution or outsourcing the development and maintenance to some IT partner. Describe following issues related to both the possibilities, Cloud-based
and Outsourcing.
a. Vendor lock-in? (5
Marks)
b. Utility based billing. (5 Marks)
Ans 3.
Introduction
Vendor lock-in is when someone
is essentially forced to continue using a product or service regardless of
quality because switching away from that product or service is not practical.
It is a situation where the cost of switching to a different vendor is so high
that the customer is essentially stuck with the original vendor. Because of
financial pressures, an insufficient workforce, or the need to avoid
interruptions to business operations, the customer is "locked in" to
what may be an inferior product or service.In cloud computing, some amount of
software or computing
Fundamentals of Big Data & Business Analytics
September 2022 Examination
Q1. There are plenty of cashless
payment options that have grown in last 3 years — like
UPI, NetBanking, Open banking apps, USSD, AEPS etc. The driving force in the evolution of the payment system has been the need to give users the ease of doing
it as
it directly affects the purchase pattern of
a customer.
It is because of this reason that Mobile
wallets like MobiKwik, PayTM, Oxigen, Amazon Pay, Google Pay have become the forerunners of the digital payment industry. While these wallets are penetrating into very small businesses and non-tier-1 cities initially with their
cash-backs, they have innovated and provided easy user experience that needs minimum learning by a user. For example, payment via scanning a QR Code or simply
entering merchant’s mobile number is easy. Sending
money
to a
friend to clear debts is just a click-
or-two away. To add on to this, apart from simplifying payments,
the value-added services like bill payments, ticket booking provided by
these
wallets have made them the preferred payment option
of the savvy Indian
consumer.
The future of digital payments lies in providing further simplified and secure
user
experience, while increasing its adoption by leading socio-economic changes at the grass root level. Mobile wallets are good, but still need taking
out the smartphone followed by
some action by the user, which is no better than taking out the credit card for payment. Next simplification lies in secure identification and payments (by face detection, voice, sound) which can further
disrupt and exponentially grow the digital
payments
wave.
State and
explain the possible analytics
solutions which can enable growth in digital payments. As a consultant, how can you use prescriptive
analytics to enable higher growth for PayTM? Illustrate your answer with detailed
analytics
process
flow. (10 Marks)
Ans
1.
Introduction
Fundamentals of Big Data Analytics is the process of
transforming, inspecting, and modeling the data to find the applicable
information. Data analysis is having more than one approach, technology, and
also encompasses diverse business and science. Big data analytics refers to the
complex process of analyzing big data for revealing information such as
correlations, hidden patterns, market trends, and customer preferences. Data
analytics enables organizations to analyze all their data (real-time,
historical, unstructured, structured, qualitative) to identify patterns and
generate insights to inform and, in some cases, automate decisions, connecting
intelligence and action. Paytm is an example of a digital wallet
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Q2.
State 3 use-cases of business analytics within the insurance industry, highlighting usage
of descriptive, predictive, and
prescriptive analytics
(1 each).
Give an example of
how text analytics has
been implemented in the industry and the expected impact on busines value. (10 Marks)
Ans
2.
Introduction
The Insurance Industry is at the
cusp of transformational changes today as a result of technology in insurance.
Business analytics refers to taking in and processing historical business data.
Analyzing that data to identify trends, patterns, and root causes. Making
data-driven business decisions based on those insights. The insurance industry
is a high-risk sector. Navigating through tricky claims procedures, pricing,
and promotion, mitigating risks, cash repression, natural perils, and ensuring
compliance are some of the toughest problems that pose the industry. Basin on
traditionally, these insurance companies have long been
Q3.
The coronavirus pandemic reached almost every country in the world. Its spread has left national
economies and businesses
counting the costs,
as
governments kept struggling
with new lockdown measures to tackle the spread of the virus. Despite the development of new vaccines, many
are still wondering
what recovery could look like. Corona Virus has hurt the stock markets
but there are signs of
revival
in certain stock exchanges.
Source: (Bloomberg
report- 24th January,2021)
a. What can you infer from the above visual about the current situation? (You can use other
sources of information to analyse this better). Which data points would you need at
country level to indicate the signs of recovery from pandemic crisis in financial terms? Share the frequency expected to record each
of those data points as well.
(5 Marks)
Ans
3a.
Introduction
The economic downturn caused by
the pandemic has created widely different experiences across sectors and
demographic groups. COVID-19 has turned the world upside down. Everything has
been impacted. How we live and interact with each other, how we work and communicate,
and how we move around and travel. Every aspect of our lives has been affected.
Governments must make decisions on how to combat this pandemic and have access
Q3b. Explain the difference between BI and BA as to how can they
help the business in this
case? Illustrate the possible outcome achieved in each case (BI
vs. BA) and how they
enable business objectives. You can make certain assumptions but highlight them clearly. (5 Marks)
Ans
3b.
Introduction
Business objectives are the
specific and measurable results companies hope to maintain as their
organization grows. Entrepreneurs and business leaders must track performance
in every part of their business to make sure they're moving in the right
direction. Business objectives act as a compass for the company, dictating how
the organization should allocate strengths,
Commercial Banking System &
Role of RBI
September 2022 Examination
Q1. One of the important mandate of RBI is prudent management of monetary policy, curbing inflation and checking unemployment in economy. Explain how RBI
achieves these
diverse parameters by use of different tools
available with
it.
(10 Marks)
Ans 1.
Introduction.
Monetary policy
is a set of tools used by a nation's central bank to control the overall money
supply and promote economic growth and employ strategies such as revising
interest rates and changing bank reserve requirements. In India, the Reserve
Bank of India implements monetary policy through a dual mandate to achieve
maximum employment while keeping inflation in check. Under RBI in India,
monetary policy has toaccord primacy to the goal of price stability, withdue
consideration to the objective of growth. Thecountry’s experience yields
several examples ofinflation-targeting frameworks with dual mandates.This Buy Complete from
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Q2. Credit appraisal is a critical analytical tool of bank. Largely the profitability
of bank hinges on this tool. Any weakness on this front is reflected on the profitability of banks
lack of it results in accumulation of stressed assets. BASEL-II has given strong
recommendations to control
this issue. Elaborate in details the
important recommendations of this committee. (10 Marks)
Ans 2.
Introduction
Basel II is an international business
standard that requires financial institutions to maintain enough cash reserves
to cover risks incurred by operations. The Basel accords are a series of
recommendations on banking laws and regulations issued by the Basel Committee
on Banking Supervision (BSBS). The efforts of the Basel Committee on Banking
Supervision to revise the standards governing the capital adequacy of
internationally active banks achieved a critical milestone therefore to
safeguard against financial institutions and operational risks, international
banking regulations (BASEL-II) that governed how much capital banks were
Q3. Risk mitigation is one of
the main function/concern
of bank in volatile economy. In course of business banks face different types of risks which may vary
from one bank to
another.
a. Which are the major
risks
banks are exposed
to and how they mitigate
it? (5 Marks)
Ans 3a.
Introduction
Risk
management is important for banks to ensure their profitability and soundness.
It is the process established by bank managers to ensure that all risks
associated with the bank's activities are identified, measured, limited,
controlled, mitigated, and reported on a timely and
Q3b.
Suppose the regulator asks one of the losses making
Bank XYZ to close a few branches
to reduce cost
thereby make the bank more sustainable/profitable. But XYZ Bank refuses to close its few branches, citing some risk/s involved in the process. What are the risks XYZ Bank
perceives if it closes a few
branches. (5
Marks)
Ans 3b.
Introduction
Bank
branch closure might significantly affect the possibilities that firms have to
finance their operations because bank finance has always been of utmost
importance for their branches. Banks play a special role in their lending to
smaller companies, and it may be difficult for such borrowers to find
alternative sources of financing when bank lending is
ORGANIZATIONAL THEORY, STRUCTURE
AND DESIGN.
September 2022 Examination
Q1. ‘Plum Beauty’ is a cosmetics company that needs help in deciding which type of organisation structure is best suited for it. As their HR consultant, what features of
organisation structure do you
need
to keep in mind? (10 Marks)
Ans
1.
Introduction
Organizational structure is a system that reveals
how companies are run and how information is passed within the organization to
achieve the goal of an organization. Organizational structure purpose is to
help the organization to achieve its goals, mission and objectives so that the
work can be completed effectively and efficiently. It is very important to have
defined structure in any organization which helps the company’s growth and
success. It usually gives clarity and about the responsibility and also about
the goals which has to be achieved. An organizational structure
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Q2 .Azhar, the Group HR Head of Sports Unlimited, needs to introduce and monitor the ideal Span of Management in the
organisation. In this context, explain the
concept of
Span
of Management. Also, explain
the different types of superior subordinate
relationships that exist in the organisation. Conclude by stating which one is the best
and why? (10 Marks)
Ans
2.
Introduction
The concept of span of management was first given by
Sir Ian Hamilton in 1922. Span of management and span of control both are same.
The span of management is a concept where the number of subordinates whom a
superior can effectively supervise. In simple terms the manager having the
groups of subordinates who report him directly is called the span management.
Span of management depends on many factors such as nature of work, ability of
superior, ability of subordinates etc. The
Q3 .‘Laundry Express’ is a popular
laundry chain in Gujarat. The Owner, Jignesh Patel wants to open the
company’s subsidiaries pan India.
Therefore, he has hired you as his business
consultant for advice.
Keeping the above scenario
in mind,
a.
Which aspects of the external environment needs to be kept in mind before opening
its subsidiaries. Give examples. (5 Marks)
Ans
3a.
Introduction
External environment is nothing but the outside
factors or influences that impact the operation of business. External
environment is basically the macro environment that a business or organization
has no control over. The outside environment allows a firm or business to take
suitable adjustments to their marketing plan so that the business can be f
b. In
view of this company, explain
Porter’s five
forces model.
(5 Marks)
Ans
3b.
Introduction
Porter’s five forces is an analytical model that
helps marketers and business to step ahead in this changing and challenging
competition. Porter’s 5 forces model helps the industry to determine its
strengths and weakness and its level of competition and also rivalry. Porter’s
model helps to assess the attractiveness of an industry also help to make
strategies for improving profitability.
Organisation Culture
September 2022 Examination
Q1. What are organisational values? Please outline the relationship between organisational values and culture. Please substantiate your
answer with a contextual example.
(10 Marks)
Ans
1.
Introduction
The heart of organizational culture lies in the
values of an organization. Values are a set of beliefs and ideals shared by
individuals in an organization. These values develop the behavior and attitude
of the organization’s individuals. For example, Tata Motors lay emphasis on a
set of values that are centred on innovation, integrity, customer satisfaction,
and concern for the environment. The values of an organization hold no
relevance unless they are incorporated in practices. No organization can build
a culture without having strong vision, mission, values and people. As vision
builds a strong corporate culture, an organization needs to have a vision
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Q2.
What is employee engagement ? What is the relationship
between employee engagement
and organisational culture ? Please provide
context through a suitable example. (10 Marks)
Ans
2.
Introduction
An employee is a person hired to do the given work
in return of payments. The employer appoints the employee to do a specific
assigned work. Employees should pertain
certain type of qualities like responsible, reliable and also with good
communication skills etc. A valuable employee is always dedicated towards the
given assigned work and uses their skills and attitude to improve their
performance and positively influence their work environment.
Employee engagement is basically a level of
enthusiasm and dedication an employee feels towards the given task or their
job. Employee engagement is strength of the mental and
Q3. Over the past few years, the profitability
of Mobius Ltd has been significantly declining
against the expected projections mainly
due to aggressive competition and economic
hardships that characterize the market. In addition, results from a recently conducted cultural/employee attitude survey
indicated that Mobius Ltd employees lack cohesion, motivation, commitment. The organisation’s engagement quotient scores were below the sector benchmark of competitor organisations. During the last organisational engagement
survey track action planning, staff found it challenging to engage in a meaningful manner
with the action planning process. The company has a rank & file structure in place and is
hierarchical in
its approach.
More importantly as indicated in the engagement survey, employees at Mobius Ltd seems to have significantly
low levels of job satisfaction, teamwork, trust (among themselves and the management), and expectations
for future advancements (promotions and rewards).
On
the same note, there was a 30% increase in pilfering
of company
resources as
evidenced from the analysis of company data, an all-time high absenteeism rate to add to
the woes of the company
. The
18% increase in last year’s staff turnover is also an issue that needs to be addressed. Considering
these
issues, the CEO of Mobius Ltd strongly suggested that there is need for change if the company
is to
survive the current
unforgiving market and economic trends.
This he attributed to the fact that the current culture adopted by the company was the root
cause of the poor performance exhibited by
the
company. As such, an external party report has been necessitated by
the need to identify, analyse, and solve the cultural and
behavioural issues
that affect
Mobius Ltd.
Questions:
a.
What would you define as some key cultural attributes of Mobius Ltd? (5 Marks)
Ans 3a.
Introduction:
Cultures are either created organically or through
deliberate and consistent planning and action. The best organizations
understand their culture and take careful steps to manage and promote it
effectively. Organizational culture includes the mission and objectives along
with values, leadership and employee expectations and also
b. The HR Head has been tasked, to provide
a detailed culture journey plan for the organisation with outcome milestones and indicative timelines.
How would you approach
this
task and what would you do?
(5 Marks)
Ans 3b.
Introduction
Culture plays a vital role in organizations overall
development may be productivity or attaining its goals and objectives. It is
very important that we look into the matter seriously if the culture of the
organization is not well fitted as per the requirement. Sometimes it is
required to change the current culture of the organization to improve employee
satisfaction which by default leads to
IT Project Management
September 2022 Examination
Q1. A consultancy
organization is planning to implement Project Tracking applications for
their key projects. The senior manager is going
to initiate request for proposal (RFP) for
the same. Provide the structure of
the RFP with required fields. (10 Marks)
Ans 1.
Introduction.
The requestFor Proposal (RFP) process provides
a mechanism for organizations to acquire better products and services for their
project solutions than they might otherwise be able to provide from internally
developed project solutions. It is a document that lists all of the
requirements and needs of a project. Organizations may need to create formal
documents that articulate the needs they have for a software solution. These
formal documents or requirements could be either for a package solution or
customized development or both. There are of course intricacies to creating
these documents which also need to address related
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Q2.
Describe the
methods of project budgeting and explain
the project budgeting method for cost estimation and resource allocation. (10
Marks)
Ans 2.
Introduction.
The
Project Budget is a tool used by project managers to estimate the total cost of
a project. Large commercial projects can have project budgets that are several
pages long. Such projects often have a large number of costs associated with
them, such as labor costs, material procurement costs, and operating costs. A
project budget allows the project manager to determine how much the project is
likely to cost. It's important to have a project budget before implementing any
project as it helps set expenditure expectations and is critical in
Q3. Describe following
risk treatment strategies.
a. Treat,
Tolerate (5 Marks)
Ans 3a.
Introduction.
Risk Treatment
Strategiesz: A risk management strategy is a
key part of the risk management lifecycle. After identifying risks and
assessing the likelihood of them happening, as well as the impact they could
have, you will need to decide how to treat them. The approach you decide to take
is your risk management strategy. Risk Treatment is the
b. Terminate, Transfer (5 Marks)
Ans 3b.
Introduction
Risk Treatment
Strategies
Risk
treatment is a collective term for all the tactics, options, and strategies
chosen to respond to a specific risk, bound to achieve the desired outcome
concerning the threat. Risk management options are used severally in risk
treatment strategies to deal with the risks.
International Business
September 2022 Examination
Q1.“Globalization is the interdependence and integration of the global economy
to enhance the
worldwide exchange
of capital, goods and services.”
– In the light of above statement analyze advantages
and
disadvantages of Globalization. (10 Marks)
Ans 1.
Introduction:
The fusion
of financial and cultural systems is what propels globalization, also called as
globalization in some places of the globe. The method of globalization is how
concepts, technology, expertise, products, and activities go across national
and international borders. The phrase is used in the business world to refer to
linked economies characterized by trade liberalization, the free movement of
capital across nations, and simple access to international resources,
especially labor markets, in order to maximize profits and advantage for the
general welfare. Countries specialize in the goods and services where they have
a strategic advantage in a
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Q2. “Payment instruments are the
documents
needed to fulfil formalities and
legal requirements of a contract between an exporter and importer” – In context of above statement explain about various payment options used in International Business.
Also, explain different types of Letters of Credit. (10 Marks)
Ans 2.
Introduction:
International
commerce involves a range of risks, which raises issues about the timeliness of
transactions between both the exporter i.e. seller and the importer i.e.
foreign buyer. Payment terms are the requirements that international commercial
parties have agreed on in order to finalize payment. They are sometimes known
to as the payment options that exporters and importers can use to finish their
trade contracts. The payment schedule includes a wide range of crucial
trade-related concerns. These compromise whether payment will be made prior to
delivery, who owns
Q3. Gillette Targets
Emerging Markets’
As it entered the twenty-first century, Gillette faced a
difficult choice. Should it continue targeting emerging markets or not? Its strategy to move aggressively into markets in the developing world and the former Soviet bloc had been hailed as a success only a few years before. Recent poor earnings, however, had management considering
whether this choice had
been a wise one.
The Boston-based firm was founded in 1895 and is still best known for its original products,
razors and razor blades. By the end of the twentieth century, Gillette had grown into a global
corporation that
marketed. its
products in 200 countries
and employed 44,000 people worldwide. About
1.2 billion people use Gillette products every day. Its sales are about equally
distributed among the United States (30 per cent), Western Europe (35 per cent), and the rest of the
world (35 per
cent).
As markets matured in developing
countries, Gillette sought growth through product diversification, moving into lines such as home permanents, disposable lighters, ballpoint pens, and batteries. In the mid-1990s, Gillette targeted several key emerging markets for growth.
Among them were Russia, China,
India and Poland.
Russia was already a success story. Gillette had formed a Russian joint venture in St.Petersburg and
within 3 years,
Russia had become
Gillette’s third-largest blade market.
Gillette’s move into the Czech Republic
had
prospered as well and in 1995 Gillette bought
Astra,
a 10caI; privately-owned razor blade company. Astra gave Gillette expanded brand
presence in the Czech
market. Astra’s relatively strong position in export markets in East
Europe, Africa
and
Southeast Asia proved a
boon to Gillette
in those markets as well. Jus.t as
in other markets in the developing world, 70 per cent of East European blade
.consumers used
the older, lower-tech double-edge blade. In more
developed markets, consumers appreciated product innovation and the shaving market had moved to more high-tech systems such as Gillettes Sensor.)
Then disaster
struck. A financial crisis
that began in Thailand quickly spread across Asia. Many wary investors responded by pulling money out of other
emerging markets as well as depressing
economies across the
globe. Bad economies meant slower sales for Gillette, especially in Asia,
Russia and Latin America. In Russia, wholesalers could not afford to buy
Gillette products. Consequently, these products disappeared from retail stores and Gillette’s Russian sales
plummeted 80 per cent
in a single
month.
Gillette
found it could not meet its projected annual profit growth of 15-20 per cent. The
price
of Gillette shares tumbled 36 per cent in 6 months. To save money, Gillette planned to close 14 factories and
layoff 10 per cent of its workforce.
Despite its recent bad experience in developing countries and in the former Soviet
bloc, Gillette was still moving ahead with plant expansion plans in Russia and Argentina that would
total $64 million. Some even suggested that this
was
a good time to expand in the emerging markets by
buying up smaller competitors that had been hurt even worse by the crises.
Meanwhile, back in the developed world,
another large global consumer
products firm, Unilever, announced that it would be entering the razor market.
a. Why do companies
such as
Gillette target emerging markets? Do you agree with
this strategy? (5 Marks)
Ans 3 a.
Introduction:
Emerging
markets are countries that are increasing their production capability. They are
shifting away from conventional economies focused on agriculture and raw
commodity exports. Leaders in emerging nations aim to improve the standard of
living for their citizens. They are fast industrialising and transitioning to
either a free market or a mixed economy. They are also referred to as emerging
economies or developing countries. "Emerging markets" refers to an
economy that has had significant economic growth and has some, though not all,
of
b. What are the dangers to
Gillette of targeting emerging markets? (5 Marks)
Ans 3 b.
Introduction:
An economy
that is developing into a mature planned economy is called as an emerging
market economy. Emerging market economies are currently industrialising and
frequently have a single currency, equity markets, and financial system. Due to
their quick expansion, emerging market economies may provide investors with
higher returns. It has a developed
Service Operations Management
September 2022 Examination
Q1. Strategies
and decisions are taken at various hierarchal levels in an organization.
Explain different levels of hierarchy in organizations and discuss the various
Strategic decisions taken at these different levels of hierarchy. Explain these
hierarchical levels and decisions by taking an example of any Educational
Institute of your choice.
Ans 1.
Introduction
The organizational structures of Indian colleges and universities are distinct based on their history as well as their culture and past however, they have many commonalities. Private liberal art could have a large board of trustees, however, a public research institution located in a system of state does not have trustees. But the vast majority (public and private) of universities are controlled or run by an institution or system-wide board.
The organizational structure of colleges and universities is an important indicator of the institution's activity but it's not the only factor to consider. Researchers in higher education have
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Q2. What are the factors, which are considered important by an
organisation while evaluatingQuality in Service Operations? Elaborate your
answer with an example from the Hospitality Sector.
Ans 2.
Introduction
Parasuraman and. Parasuraman et. al. (1991) created the SERVQUAL tool. It has been utilized in numerous studies of service quality. It's practical and has an extensive use. Numerous researchers have utilized the SERVQUAL model to evaluate the quality of service in the hospitality industry. They have also altered it to suit particular hospitality scenarios.
Parasuraman and. Parasuraman et. al. (1985) developed the gap model and its subsequent SERQUAL instrument to quantify and determine the difference between the expectations of customers and their impressions of the services they received. The direction and the degree of
Q3.The
Healthcare sector is one the most prominent in the service sector. Many
processes areinvolved in this sector by various organisation. Hence it becomes
critical for HealthcareInstitutes to plan their processes in different ways to
provide the best possible services totheir customers. Highlight the attempts of
these organisations from the following aspectsas given below:
a. The customer
need not be involved in all the processes, and consequently the
HealthcareInstitutes’ services need not plan all the components of their
facilities to please thecustomers as well as make them visible to customers.
Discuss this aspect of facility planning with the concept of Decoupling of
processes.
Ans 3a.
Introduction
The days of working as usual in the field of health care are over. Every health system across the world is facing increasing costs and inequality despite the efforts of highly trained and well-intentioned doctors. All it boils down to the highest value for patients, that is, getting the best
Q3b. To ensure that all processes will run effectively
and error free, how can healthcare servicesadopt the concept of Service Design
(Blueprinting) during the planning phase of service operations.
Ans 3b.
Introduction
A service blueprint is a sketch that shows how a business organizes its processes to offer an improved customer experience. Services designers utilise them almost exclusively. The process of service blueprinting is comparable to mapping journeys. It should be built on an inclusive method that is based on clearly defined goals and supported by research. Designing and
Industrial Relations & Labour Laws
September 2022 Examination
Q1.
‘Trade unions are, essentially, based upon the ‘employer-employee’ relationship where a ‘mutuality’ exists between employers and employees.’ Elaborate on the evolution of Trade Unionism
in India in your
own words (10 Marks)
Answer 1.
Introduction
The labor movement was the driving force behind the transformation of despair and misery into hope and progress. Economic and social reform arose from its audacious struggles, giving birth to unemployment insurance, old-age pensions, government assistance for the destitute, and, most importantly, new wage levels that meant more than just survival but a tolerable life. Trade unions, in general, emerged as a result of the Industrial Revolution, which began in Britain in the 18th century. The establishment of large-scale factories, new lines of mass production, mechanization, and rapid economic development characterize the Industrial Revolution. It is
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Q2. Write a brief on the case study of Bata India.
(10
Marks)
Answer 2.
Introduction
Throughout the
late 1990s, Bata India Limited (Bata) consistently made news in financial
newspapers and business publications, whether for good or bad reasons. William
Keith Weston, a 60-year-old managing director, ran the business (Weston). He
was well-known as a "turnaround specialist" and was credited with
successfully reviving several troubled Bata Shoe Organization (BSO) businesses.
After suffering its first-ever loss of Rs 420 million in 1995, Bata was able to
post increasing profits for four straight years by the conclusion of the 1999
fiscal
Q3. You have been appointed as an occupier for XYZ & Co. Kindly explain as per Factories Act 1948.
a. duties of occupier (5 Marks)
Answer
3a.
Introduction
The Factory Act of 1948 is a constructive and
valuable enactment. The main purpose of the law is to protect the interests of
workers, prevent abuse, and consider the well-being, cleanliness, and
government support of workers in the working environment. It imposes various
obligations, commitments, and duties on occupiers of industrial facilities.
Certain changes in law and court
Q 3b. what
will be the procedures
followed for approval,
licensing and registration
of factory (5 Marks)
Answer 3b.
Introduction
The government enacted the Factory Act of 1948 to protect workers and ensure that owners provide a safe working environment. According to the 1948 Factory Act, all factory owners are required to register their facility with the municipal government before starting a business. A factory license is a document that allows authorities to engage in manufacturing activities. The
Procurement Management
September 2022 Examination
Q1. ABC Company is approaching
NGASCE Management Students for advice on the sourcing functions of their
factories located in 11 locations across India and Sri Lanka for manufacturing
bicycles, on the following points:
a. Highlight the step-by-step
purchasing and supply procedures you will make?
Ans 1.
Introduction
A new
awareness atmosphere has evolved in regards to the purchasing function and it
is emerging as an important function in many business organizations. In today's
increasingly fierce competitive environment preserving margins is a priority.
Achieving gains in terms of purchasing and productivity has become an
increasingly important strategic focus. ABC Company should be aware of the
fact that businesses
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b. Bifurcate and list the different types of
purchases.
Ans
1b.
Introduction
A
purchase order may arise out of an advertisement or past order or offer by the
vendor, or it may even arise out of the parties' negotiation as to the quantity
and price. This means ABC Company must understand that any purchase order is a great
way to concretely record what the vendor and purchaser have agreed upon.
Essentially,
b. Role of the vendor?
SOLUTION
Introduction
NGASCE
Management Students are to advise ABC Companyon the sourcing functions of
their factories that a vendor is considered as a company, or a group and a
Q2. A large mobile manufacturer
wishes to select a new warehousing services provider amongst several
contenders. Prepare a detailed spend analysis for your company and a list of
background information and performance indicators/metrics that you would seek
from all prospective service providers to assist in your vendor assessment and
selection. (10 Marks)
Ans 2.
Introduction
Let us
discuss "What are KPIs (warehouse key performance indicators)"?
Warehouse KPIs are metrics that measure warehouse performance, by receiving
processes and fulfilling orders. If
warehouse KPIs are set, it makes it easier to monitor OKRs by tracking how
efficiently an eCommerce warehouse can operate while it can also manage risks,
uncover potential problems, and find ways to optimize workflows.
Different
aspects are connected with warehouse management, which is why
Q3a. You have been appointed as
the head of the supply chain operations of a global company with headquarters
in Hongkong. You have been asked to give
a detailed report for managing its global logistic system. Please draft a
report. (5 Marks)
Ans
3a.
Introduction
Reporting
the details of managing any global logistic system needs a careful
understanding of the entire subject. The importance of effective global supply
chain management is growing up each year, as nearly 10-12% of global GDP is
contributed
Q3b.
For the above scenario, also suggest the preferred Incoterms be followed for
its export shipments. (5 Marks)
Ans
3b.
Introduction
To start with, the International Chamber of
Commerce (ICC) widely published the International Commercial Terms Rules
or Incoterms. It is known to be a series ofpre-defined commercial terms
and is widely used in international commercial
Manpower Planning, Recruitment and Selection
September 2022 Examination
Q1. “E-recruitment
is
one
of
the
modern channels
of
recruitment”. Do you agree with this statement?
Why or why not? (10 Marks)
Answer
1.
Introduction
E-recruitment is one of the modern recruiting
channels. The concept of e-recruitment has changed the normal recruiting
process over the last decade. This was achieved by providing a large pool of
candidates and allowing HR staff to identify the most capable candidates. By
definition, e-recruitment carries out the recruitment process through online
means. Without e-recruitment, most organizations will find it difficult to
attract a large number of potential candidates to choose the best recruitment.
E-Recruiting is known in many other terms, including internet jobs, web-based
jobs, and online jobs. However, these terms are all used to mean the
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Q2. Career Anchors
play
vital role while deciding
the career choices. Give your inputs and explain in
detail. (10 Marks)
Answer
2
Introduction
Edgar Schein, acclaimed as one of the founders of
the field of modern organizational psychology, points out that each of us has a
particular work direction. We all work with specific priorities and values. He
calls this concept a "career anchor." It represents a combination of
perceived professional abilities, including talents, motivations, values and
attitudes that provide stability and direction to a person's career. It is seen
as the person's "motivation" or "drive." Career anchors
indicate top priority needs and work life factors that you may not want to give
up. Many are not really clear about their needs and skills and make
inappropriate career choices that
Q3. Human Resource is a valuable
asset of the organization. The success
or
failure
of
the
organization depends upon
the efforts put in by the human
resource.
a. Why do you think Performance Appraisal is important? (5 Marks)
Answer
3a
Introduction
Performance appraisals include regular, written and
systematic reviews of employee performance. Employees typically hold evaluation
meetings with one-on-one discussions with line managers on past, present, and
future performance issues. Performance appraisal takes a systematic approach to
complement the organization with an ongoing process and assess
Q3b. How will you encourage good performance of employees in your organization? (5Marks)
Answer
3b.
Introduction
Positive work culture and a good organizational
culture help organisations achieve effective results. This strategy can
increase productivity, and employee involvement, and create an environment
suitable for innovation. However, these benefits can only be achieved through
employee motivation and performance.
Taxation- Direct and Indirect
September 2022 Examination
Q1. Mr. Vinay is an IT associate
pursuing online MBA program. He buys a house property in the Mumbai suburbs and
gave this house property on rent to his friend for the previous year. His
friend, Ramesh wants to start his own consultancy in the said apartment and
agreed him to pay rent for 12 months @Rs50000 per month. Discuss, in the light
of the relevant provisions of Indian Income Tax, what are the various instances
under which the income from such house property would be and would not be
assessed to tax. Further, in the above case discuss the tax treatment for
rental incomes in the hands of Mr. Vinay if any.
Ans 1.
Introduction
Indian income tax is regulated and managed by Entry
82 of the Union List in the Seventh Schedule of the constitution of India. The
income-tax law consists of the act of 1961 and the Income tax of 1962, which
are issued by the Central Board of Direct Taxes (CBDT) and the annual Financial
Acts. The Indian government taxes some individual incomes, companies,
associations, local authorities and any other juridical person. Personal tax
depends on living
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Q2. Mr. Amit owns a flat. On 5-4-2020,
he decides and starts a business of dealing in sale
and purchse of flats. He treats this flat as a
part of stock in trade for this newly
commenced business. He entered into a deal of
selling this flat to one of his client on
30/.3/2021 and booked a profit of Rs5 Lakhs.
Discuss the term capital asset, the
relevant provision applicable, implications of
above transaction, provision in his hand
under the relevant head of Indian Income Tax
Act.
Ans 2.
Introduction
Capital assets are properties that
are invested and expected to benefit the business for a long time. Examples of
capital assets in an organization include buildings, vehicles, machinery,
computers and land.
Capital assets have the following characteristics:
They have a life time of more than a
year. They depreciate with time but for more than a year.
They are not expected to be sold in
the normal operation of the business like the normal inventory.
Q3 . Mrs. Viraj is an individual aged 50
years working with an undertaking of State
Government . For the previous year, he earned various income like
i. Dividend Income Rs4500
ii. Rs 50000, as share of income from HUF
iii. Winning from Lotteries Rs80000
iv. Interest on securities Rs35000
v. Income received by letting out a ‘flour grinding machine’ Rs4000
a. Compute his total taxable income (5
Marks)
b. tax liability on the winning from
lotteries and the type of income it is, and give reasons for the treatment of
items(i,ii,v) as mentioned here
Ans 3a.
Computation of the
total taxable income of Mrs. Viraj for the previous year XXXX-XXXX relevant to
the assessment year XXXX-XXXX
Assessee Name: Mrs.
Viraj
Status : Resident
(Ordinary )Individual
Age: 50 years
|
Computation of the
total taxable Income |
||
|
Particulars |
Amount in Rs. |
Amount in Rs. |
|
Income Under Other
Sources |
||
|
Winnings from
Lotteries |
80,000 |
|
|
Interest on
Securities |
35,000 |
|
|
Income received by
letting out a flour grinding machine |
4,000 |
|
|
Dividend |
4,500 |
|
|
Income from Other
Sources |
123,500 |
|
|
TOTAL TAXABLE INCOME |
123,500 |
Explanation
Explanation
As question is silent,
it is assumed that total taxable income is calculated for the F.Y. 2021-22.
Ans 3b.
(b) Tax liability on
the winning from lotteries
Reasons for treatment
The
reason for the exemption of the dividend is because it violate the Taxation
Act, section 8, which states as below:
Dividend, which includes deemed
dividend, shall be taxed in the year in which dividend is paid, declared
or distributed, or paid. TheInterim
dividend is subjected to taxation on receipt basis, in
Strategic Cost Management
September 2022 Examination
Q1. You are running an ice cream parlour. The ice cream is manufactured in house and is served
to the customers at the outlet. You want to improve the customer service and customer satisfaction
near to perfection. Your
consultant advised to adopt Six Sigma to drive
process
improvement.
Discuss the concept, its three critical success factors and relevant break through strategies of
six sigma philosophy (10 Marks)
Ans
1.
Introduction
The 8 Steps to Strategic Success, by Gerben Van Den Berg and Paul Pietersma, is a classic that discusses these issues and the processes for a contemporary strategic approach. The book focuses on harnessing the power of engagement with customers, suppliers, employees, partners, shareholders, competitors, and government institutions to determine your organization's overall strategic direction.
Three critical success factors
Strategic planning, argue Van Den Berg and Pietersma, can no longer be a once-a-year, fixed affair. The rate at which markets shift today necessitates swift course corrections from
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Q2. The cost of an article at
the
capacity level
of 5000units is given
as under.
For the variation in 25% in the capacity above or below this, the individual expenses vary as mentioned in the column
C
Prepare the production cost
budget
at 4000 units and 6000 units (10 Marks)
|
|
Amount in Rs |
C (%) |
|
Material cost |
250000 |
100 %variable |
|
Labour cost |
150000 |
100% variable |
|
Power |
12500 |
80% semi variable |
|
Repairs |
20000 |
75% semi variable |
|
stores |
10000 |
100%variable |
Ans 2.
Introduction
In
managerial accounting, the phrase "product cost" refers to the whole
production cost that is incurred in order to make products or provide services.
This might include both direct and indirect costs. The management is able to
set the price of the product more effectively in order to achieve the targeted level
of profitability when they have an accurate understanding of the cost of
production. The formula for determining the cost of the product can be
calculated by adding the direct costs of the material, the direct costs of the
labor, and the manufacturing overhead costs. In mathematical terms, this would
look like this
Q 3.AMBER Ltd manufactures and sells four types of tyres namely, Small, medium, Large and XL.
The
sales mix in values comprises
33.33%, 41.67%,16.67% and 8.33%for the all four products.
The total budgeted sales (100%)are Rs60000 per month.
The
associated variable cost
as a percent of selling value
is as under- Product- Small 60%, medium 68%, Large 80% and XL40%
The
fixed cost per month
is Rs1500
a. Define the term PV Ratio and Calculate the PV Ratio for all the four products (5 Marks)
Ans 3a.
Introduction
The pace at which a company's profits shift in response to shifts in the
volume of sales can be quantified using a metric known as the Profit Volume
(P/V) Ratio. When calculating profitability, it is one of the most significant
ratios to look at because it shows how much contribution was earned in relation
to sales. After assessing the fixed cost and the variable cost
Q3b. Calculate the Breakeven sales and for the BEP sales, indicate the fixed cost, variable cost total
cost and total sales revenue (5 Marks)
Ans 3b.
Introduction
A company
has reached the break-even point in its sales when the sum of its total sales
is equal to the sum of its total costs, and the company is not making a profit
or a loss at that particular point in its sales. When the company's sales reach
a level higher than its breakeven point, it will
Performance Management System
September 2022 Examination
Q1. Venkat Raman is working with
Foodland Logistics as a manager for the past 3 years. Venkat is in charge of
the warehouses and deliveries section. Venkat has been successful in achieving
difficult targets and is regarded as a star performer. However, team members
often complain about Venkat being too aggressive, rude, and pushy focusing only
on targets. This resulted in high attrition in his team. Venkat's superior,
Usha Amonkar has called Venkat for a counseling session. How should Usha go
about the process of counseling Venkat (who is otherwise a good performer)? (10 Marks
Ans 1.
Introduction
The case
study about Venkat Raman’s working with Foodland Logistics as a manager is an
interesting piece of study. Warehouse managers are the important personnel for
any warehouse and delivery section of a business with inventory, is such an
important post that many companies die and live on the weaknesses and strengths
of those managers. The high attrition in his team has invoked Venkat's
superior, Usha Amonkar for a counseling session for the former, keeping in mind
that he is otherwise a man with substance. The reason for initiating this
discourse is finding the right
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Q2.
Reshma Vyas is employed with Natural Tech solutions for the past 2 years.
Reshma has recently been transferred to the People Tech solutions department.
She has a new team of 7 direct reports. The Head of the Department who was
earlier handling this role (Rajesh Nair) has resigned and during the handover
process, Reshma was explained about the Critical Incident Diary. Reshma now has
to complete the Performance Review of
her team. How should Reshma go about conducting a successful
appraisal process with the critical incident diary? (10 Marks)
Ans 2.
Introduction
Finding and maintaining good staff, and
efficiently retaining them is a challenge for most businesses, the case study
organization, Natural Tech solutions are no
exception. Conducting unbiased performance reviews is an
ideal measure to recognize and reward Reshma’s staff contributions. While going
through the “Critical Incident Diary"
all these aspects can help Reshma retain the expertise she needs and
minimize her business's recruiting costs and staff
Q3. Medi Easy is in the online pharmacy and
medical business in India. The company has been formed 3 years ago and is doing
well in digital medicines for individuals and hospitals.
Prepare the Balanced Score Card with 1 goal
each for:
a. Financial and Customer
quadrant (5 Marks)
Ans 3a.
Introduction
Preparing
the Balanced Score Card of Medi
Easy with 1 goal each, and starting with the Financial and Customer
quadrant will lead us to understand what we measure is what we get. Senior
executives of Medi Easy are
well aware of the fact that the measurement system of their organization
strongly affects the behavior of both
Q3b. Business Process and Learning & Growth
quadrant (5 Marks)
Ans 3b.
Introduction
The
internal measures for the balanced scorecard should stem from the business
processes that can greatly impact customer satisfaction — factors
that affect quality, employee skills, cycle time, and productivity, for example
-- firms should also attempt to not only
identify but also measure their core competencies. Here comes the
Operations and Supply Chain Strategies
September
2022 Examination
Q1. Mr. Patel is supply chain manager at V-Mart one of the
leading retail organization. In the initial days of COVID 19 there was sudden
rise in demand of FMCG products. It was different kind of the disruption for
the retail industry. In such scenario every business required some competitive
edge to sustain in market. Discuss different supply chain drivers with Mr.
Patel that ultimately helps V Mart to enables entire supply chain.
Ans 1.
Introduction
V-Mart believes that an efficient supply chain management system is at the heart of retail operations and it is very essential to strike an optimum balance between the appropriate amount of inventory, while providing products in every store in accordance with customers' needs, as well as the reduction of operational costs. Its full Enterprise Resource Planning ("ERP") backed supply chain management system is comprised of planning buying, merchandising standardization, management of vendors, logistics, quality control pilferage control, replacement
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Q2. Mr. Mittal was working with reputed tuition classes and
having rich experience in teaching. One day innovative idea came to his mind to
start online classes. This idea will give Mr. Mittal more students and better
geographic reach. Suddenly he left the job and started his online classes
business. He struggle a lot in initial days of business but later he manage his
business in break even. Explain existing situation of online learning classes
with respected to industry life cycle.
Ans 2.
Introduction
The combination of education and internet allows individuals to enhance their skill sets which has led to the explosive growth of online learning over the past decade. Since the COVID-19 virus outbreak, online learning has become a more significant factor in the lives of individuals. This epidemic has forced schools, universities, and companies to work remotely, which booms the usage of online learning. Before the pandemic started, Research and Markets forecast the market for online education to be worth $350 billion by 2025. These numbers could be updated
Q3. ABC Ltd Tourism Company running business from last
fifteen years and have many good clients. Company also operated offices in
multiple cities. But due to COVID 19 company faced a lots of challenges.
Because of such pandemic situation people were not traveling and not using any
of company’s service. At the same time company was not able to generate revenue
and not able provide salaries to employees.
a. You are appointed as business consultant in the
organization. Suggest some corporate level strategies that ultimately helps
them.
Ans 3a.
Introduction
Success in business isn't an unplanned event. Success is dependent
on preparation, planning, and execution. All of it starts by creating a
strategy for business. More specifically, it all starts with defining
business's corporate level strategy. The corporate levels of strategizing
is part of a process with multiple levels that
Q3b. Should company use retrenchment strategy or not?
Discuss.
Ans 3b.
Introduction
Yes, the company must
implement a retrenchment plan, but in the correct manner. Its effect should not
be on employees. Retrenchment is an approach used by businesses to get an
increase in their financial position by either reducing or cutting costs that
they incur in their operations
Compensation & Benefits
September 2022 Examination
Read the Case and answer the questions given
at the end:-
The
firm Egon Zehnder International (EZI), is an "executive talent
search" firm that prefers to stick to the old-fashioned way of paying by
seniority. They believe that in their business seniority is a key asset since
it helps in building intuition & a good network of contacts with clients
across the globe, both of which are critical for success. For EZI, seniority is
the proxy for “experience” which means that organizational tenure adds to domain
knowledge which betters performance.
However,
most Consulting and Law firms believe
seniority is irrelevant. They prefer “pay” to be based on
individual performance and so employees are paid according to the size of their
client billings and how good they are at bringing in new clients.
In
contrast, at EZI, there is no formal procedure for tracking the performance of
the branches in different countries, let alone individuals. According to the
seniority rule, at the close of a given year, a ten-year partner in any office
will receive a larger share of the firm’s profits than a five-year partner,
even if the ten-yrs partner in the first office lost money and the five-yrs
partner in the second office did exceedingly well.
Accent on QualityExplaining the
huge success of his firm, the founder, Mr. Zehnder had this to say,"
First, our approach to compensation forces us to hire consultants who have
little interest in self-aggrandizement. We hire people who are true team
players, people who get more pleasure from the group's success than their
advancement. These individuals by nature tend to be highly collaborative. They
eagerly share information and ideas about existing and potential clients.
Similarly, they pass around information about the executives who might best
meet a client's needs. It is this attitude of sharing and cooperation that is
sought from these incumbents.
Second, our seniority-based system requires us to
find people who want to stay with a company for the long haul, and these men
and women still exist who want to spend their entire career with EZI. Tenure
builds experience and this means a Consultant who has a well-developed network
of executive contacts which is immensely beneficial for EZI. We hire
professionals who are not only highly educated but who is also trustworthy and
humble and who want to work for one company in their entire careers. Such
people help the organization to grow and in the end, everyone wins, from the
client to the firm to the individual professional”.
The Payment System People join this organization as “Consultants” and later
they are allowed to become "Partners" after they have
proved their worth. As Consultants, they are paid annual bonuses not on the
financial value of individual business conducted, but on how well they have
supported their colleagues and how they have contributed to the firm's
reputation as a whole. Performance is not restricted to financial matters. For
instance, if a consultant has published an article in a reputable business
journal, it is marked to his/her credit because the contribution has benefited
Egon Zehnder's reputation.
For "Partners", compensation comes
in three ways; salary, an equity stake in EZI, and profit shares. To begin
with, each partner has an equal number of shares in the firm's equity, whether
he has been a partner for 30 years or one year. The shares rise in value each
year because the Co puts 10% to 20% of our profits back into the firm. When a
partner retires or leaves the firm, he sells back the shares, keeping the
difference between the value of his shares at the time of his election to
partnership and their value at the time of his departure. Obviously, the longer
you stay, the more valuable the shares become. If you stay for five years, your
shares will probably double in value. The remaining 80% to 90% of the profit is
distributed among the partners in two ways. Sixty percent is divided equally
among all the partners, and the remaining 40% is allocated according to years
of seniority.
Mr. Zehnder further adds," As we grew, I
became more convinced of the fairness of rewarding seniority. Our system, by
rewarding seniority, also helps us build the right kind of human capital for
our profession. I know that seniority is a very unfashionable idea these days,
especially in America, which worships youth and energy. But in our profession,
seniority is a key asset: it is only through experience that our consultants
can hone the intuition they need to operate successfully in a people-intensive
profession. It is also through the length of service that a consultant builds a
strong network of contacts".
Mr. Zehnder's philosophy is à No compensation
system can work unless it promotes the right kind of behavior among
professionals. Proponents of pay-for-individual-performance systems argue that
their plans encourage managers to generate more revenue, which more than
compensates for any administrative burdens the systems may impose. But those
systems have one great drawback: they encourage people to further their
interests aheadof the interests of clients and the organization as a whole.
People are the to find the "right
type" of people for EZI, the interview process is extremely intensive and
their selection has to be vetted by many people across the hierarchy. Apart
from technical and professional questions, personal questions are also posed to
the candidates, mainly to know whether the person has integrity, whether he/she
is honest, sincere, and adheres to a proper value system. This testing of
"integrity" and attitude continues even when a Consultant is elevated
to the rank of a "Partner. The transition to "partnership" is
through a rigorous process as the test is not to see the number of clients they
are bringing in, but to make sure they are hardworking, honest, collaborative,
and entrepreneurial.
Mr. Zehnder's final advice à EZI's system
cannot be copied by all types of organizations, especially in those where there
can be big differences in the types of work that people do. For example, the
reward for the head of R&D, cannot be decided in the same way as the reward
of the head of sales. But at professional services firms, like law firms, where
the work is quite homogeneous (what a lawyer does in Tokyo, for instance, isn't
all that different from what a lawyer does in Zurich), in these cases, a
compensation system similar to EZI, which reinforces common values and sets
common expectations, could be adopted.
1. After a thorough analysis of this case,
identify all the "explicit and implicit factors" a part from
“Seniority” that contributes to the success of the form EZI?
Ans 1.
Introduction
The case study and the interesting firm EZI
(Egon Zehnder International), follow such an "executive talent
search" that prefers to stick to the old-fashioned way of paying by
seniority. According to the core value of this firm, they fathom the
belief that seniority is the key asset or the key factor as it helps in
building a good network of contacts of clients & intuition across the
globe, both of which are rather critical for the success of their business.
EZI, in contrast to other consulting and law
firms, follows that "seniority" is the yardstick for
"experience". This is, according to them, organizational tenure
empowers one employee with domain knowledge, bettering his/her performance.
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2. Suppose,
this company is taken over by another and this company replaces the
"Seniority" system of payment with the "Pay for
Performance" system. Discuss what could be the impact of this change upon
the i) morale ii) culture and iii) profitability of the company. (10 Marks)
Ans 2.
Introduction
Performance-based pay structures mean
encouraging employees to work harder, however, they also can cause higher
levels of stress in workers, leading to a lower label of job satisfaction.
Performance-based pay has earned popularity specifically among employers over
the years. However, according to some research findings it might not be as
effective, as many from both the groups (employers & employees) believe.
The reason is instead of motivating employees, there are a few types of
3. The Job Description and Job Specification of
the position of a "Payroll Assistant" in an office are given below.
Say, you are using the "Point Rating" method of Job Evaluation.
So, what are
the Compensable factors and the sub-factors that you would select to evaluate
this job? Also, decide the appropriate weights of the factors and subfactors that you choose. (5 Marks)
A) Job Summary
(Payroll Assistant)
Feeds employee
"time worked" and other pay-related data in computer to calculate
wages and deductions and issue paychecks
B) Essential Job Tasks
• Process and
issue employee paychecks and statements of earnings and deductions.
• Compute
wages and deductions and enter data into computers.
• Compile
employee time, production, and payroll data from time sheets and other records.
• Review time
sheets, work charts, wage computation, and other information to detect and
reconcile payroll discrepancies.
• Verify
attendance, hours worked, and pay adjustments, and post information to records.
• Record
employee information, such as exemptions, transfers, and resignations to
maintain and update payroll records.
• Issue and
record adjustments to pay related to previous errors or retroactive increases.
• Complete
time sheets showing employees’ arrival and departure times.
C) Job Context
Works indoors
in an airconditioned environment and communicates mostly via telephone.
D) Knowledge,
Skills, and Abilities Required
• Knowledge of
administrative and clerical procedures and systems such as word processing,
managing files and records, designing and completing forms, and other office
procedures and terminology.
• Knowledge of
principles and processes for providing customer service.
• Knowledge of
math, arithmetic, and statistics to analyze data and solve problems and use
Microsoft Excel.
• Uses logic
and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions, or approaches to problems.
• Knowledge of
the English language to understand written sentences and paragraphs in
work-related documents.
• Gives
patient hearing to other people and interacts effectively to understand
pay-related problems
• Communicates
effectively in writing as appropriate for the needs of the audience.
After a careful reading of his job duties,
responsibilities, and knowledge requirement, you are required to assess this
office job and convert it into points (as per the Point Rating Method of Job
Evaluation).
Ans 3a.
Introduction
As an HR Manager, I have to decide to use the
points methods for evaluating the Payroll Assistant job. I need to use 3
general compensable factors and 2 sub-factors for each job. The general factors
are Skill, weighted at 50%, Responsibility weighted at 30% and Effort
weighted at 20%. My next task will be to calculate the points for each
factor and finally calculate each job.
The steps needed in this task are:
1.
I have to use the job descriptions related to
the Payroll Assistant;
2.
I need to determine what the sub-factors
percent of weighting is. For instance:
3.b. For assessing the above job, you have
selected the Compensable factors, broken them down (as required) into
sub-factors, and also allocated appropriate weights. Now, what else needs to be
done to have a suitable instrument so that you can convert this job into
equivalent points. (5 Marks)
Ans 3b.
Introduction
There are various ways of designing a pay
structure. Based on business culture, strategy, and work content, an
organization needs to ascertain or find out what approach is best for them. For
instance, HR may recommend that if the Payroll Assistant in operations and the
administrative assistant in HR perform functional tasks
Capital Market and Portfolio Management
September 2022 Examination
Q1. Efficient
market hypothesis repudiates the technical analysis by arguing that no abnormal
returns can be earned by using three different forms of information. In the
light of this statement, discuss the three forms of EMH, and comment on their
validity in the stock markets in contemporary periods. (10 Marks)
Ans 1.
Introduction
The Efficient
Market Hypothesis (EMH) fundamentally asserts that the prices of investment
securities, such as stocks, already take into account all available information
regarding those securities. If so, no
amount of study will be able to provide you an advantage over "the
market." Investors need not be logical; according to EMH, each investor
will behave arbitrarily. However, the market is always "correct"
overall. Simply put, the word "efficient" implies the word
"normal. For instance, a strange response to a strange piece of
information is typical. It's typical for you to follow the herd if they
suddenly begin moving in that direction,
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Q2. From the following information about two portfolios,
explain which one offers a better investment option based on the Sharpe ratio. (10 Marks)
|
|
Portfolio
X |
Portfolio
Y |
|
Annual Return (Rp) |
7.6% |
8.9% |
|
Risk-free Return (Rf) |
5% |
5% |
|
Standard deviation of portfolio’s
return (ơp) |
0.12 |
0.23 |
Ans 2.
Introduction
William F.
Sharpe, winner of the Nobel Prize in economics, is credited with developing the
Sharpe ratio, which is a tool utilized by investors to better comprehend the
return of an investment in comparison to the risk involved. The ratio is the
average return earned over and above the risk-free rate, expressed as a
percentage of the total risk or volatility taken on. A measure of the price
swings of an asset or portfolio is referred to as its volatility. The Sharpe
ratio corrects the historical performance of a portfolio, or its predicted
future performance, for
Q3. On seeing the report of Company, A, we found that the
“EVA rises 224% to Rs.71 Crore” whereas Company B’s “EVA rises 50% to 548
crore”
a.
Define EVA, and discuss its significance. (5
Marks)
Ans 3a.
Introduction
The
incremental difference between a company's rate of return (RoR) and its cost of
capital is called EVA. It basically serves as a gauge for the value that
investments in a firm produce. A negative EVA indicates that a company is not
making money from the capital put in the enterprise. A corporation is
demonstrating value from the money invested in it if its EVA is
b. Comparatively analyze EVA in relation with measures like
EPS or ROE? Is EVA suitable in Indian Context? (5
Marks)
Ans 3b.
Introduction
According to
Laing (2015), comparing the coefficients of determination (R2) reveals that the
EPS is significantly related whereas the ROE is not. More crucially, the EVA
coefficient is not significant, hence the null hypothesis cannot be rejected,
but rather upheld. That is, EVA's
behavioral finance: A
review of rationality to irrationality. Materials Today: Proceedings.
Project Management
September 2022 Examination
Q1. As the vehicles move fast when there is less traffic, crossing the roads becomes difficult
and
dangerous even in non-peak hours for the pedestrian. The government has decided to construct a reinforced cement
concrete
pedestrian foot
over the bridge to decrease traffic snarls and create a transit for pedestrians crossing highways. You have been
assigned as the manager of the project. Remember, the
project should be completed
within the definite
time frame of 180 days, and the work should
not be carried out during peak
hours. Conduct the feasibility analysis of the
project. (10
Marks)
Ans 1.
Introduction:
A project
is a collection and sequence of tasks that must be accomplished in order to
achieve a particular goal. A project can also be described as a combination of
outputs and inputs necessary to obtain a specific goal which can be either
simple or complex. An examination known as a feasibility study determines the
likelihood of a project's satisfactory implementation by taking into account
all pertinent economic, technical, legal, and scheduling variables. It is an
initial research of the benefits and practicality of a prospective enterprise
or endeavor. This data then assists decision-makers in determining to choose
whether or not to continue with the venture. The findings of the feasibility
analysis could also
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Q2. Consider the same pedestrian foot over the bridge project. As a project manager, you will be
accountable for any issues. To complete the project on time with a specified quality
level, suggest a phase-wise project process plan indicating completion time, resource
requirement, and associated constraints. (10
Marks)
Ans 2.
Introduction:
The
project lifecycle is a manner of looking at the overall project that
demonstrates the phases to finalisation, aids in concentrating solely and
dynamism, and generates better integrated high-level different phases of
closure. It aids in ensuring that various project teams can efficiently manage
their endeavours while also assisting the project manager in making more
knowledgeable prioritization judgements. Project management is divided into
separate stages by the lifecycle of the project. These steps are critical for
the planning phase of the project because they describe and assist the measures
required to accomplish the objectives of
3.
Consider the same
pedestrian foot
over the bridge project and
answer the following:
a.
As the sole accountable person, it is challenging to manage the project efficiently. Therefore, you may
have to decentralize the roles and activities associated with the project to the other stakeholders. Considering the
decentralization of the accountability,
create a RACI model to manage the progress and maintain
the specified quality
of the
project. (5
Marks)
Ans. 3a.
Introduction:
Numerous
names, including RACI chart, RACI matrix, and RACI template, are used to refer
to the responsibility assignment matrix tool.
Each letter represents a classification on the RACI matrix, which is
used to describe teammates' role and responsibilities in a project.
RACI
stands for responsible, accountable, consulted, and informed. Each of the four
aspects
Q 3b. Create an estimated
budget
for the project. (you may consider
hypothetical data) (5
Marks)
Ans 3b.
Introduction:
Project
cost estimation is the process of forecasting the overall price of the duties,
duration, and funds needed to complete the statement of work for a project. You
can generate precise predictions and keep your expenditures under regulation by
enumerating tasks, determining costs, and monitoring project progress. Project
cost prediction is the process by which a
Consumer Behavior
September 2022 Examination
Q1.
What is Consumer Perception? Please explain with examples what the four
concepts associated with Perception i.e., Selective Exposure, Selective
Attention, Perceptual Defense and Perceptual blocking (10 Marks)
Ans
1.
Introduction
Consumer perception is introduced
and describes the business process with added the experience of customers that
delivered arrange, advertising stimulus and supplying the challenging demand
with stimulating business demand. Furthermore, the business and advertising mix
elements are brought to the changed values. The marketing mix is added to the
business techniques for comparing the strategies, adaptability, and activities
management changes for promoting organizational growth and business boom.
Business services and reviews of this phase are
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Q2.
Define Consumer Attitude. Using Tata Nano as an example, please explain in
detail the different characteristics of Attitude that would apply to Tata Nano
as a car. Also , using the same Tata Nano Car as an example explains how does
the Tri Component Attitude Model explain Attitude of a consumer towards a
product? (10 Marks)
Ans
2.
Introduction
The services of the automobile industry are
introduced on high services and business peak and developing transmission
values and reading the boot space modifications related to effective demand of
electronic products and dealing with the car services demand. Furthermore, in
Indian business, the EV rules help to describe the incredible modifications and
develop the changes by creating the operational modifications. The GST
evaluation added the charging and chargers stations that assist reduce the uses
of power and energy for the ministry of energy services,
Q3.
Answer the following
a.
Frederick Herzberg developed a two-factor theory that distinguishes
dissatisfies and satisfiers. Using the Herzberg Theory list down what could be
dissatisfies and satisfiers for Netflix as an OTT Platform (5 Marks)
Ans
3a.
Introduction
Employees at the workplace face special stages of
dissatisfaction associated with pay rates, incentives, and training controlling
work demand. Employees' demand and task satisfaction are interconnected,
allowing them to study the changes and cope with the accountable service
demand. A reliable business will examine the online business and availability
of social media
b.
How can you persuade a customer to buy a product using the rational and
emotional an appeal in communications? Taking an example of Cadbury Chocolate
write 2 points for rationally appealing and 2 points for emotionally appealing
to the customer to buy a Cadbury Chocolate (5 Marks)
Ans
3b.
Introduction
Customers' buying conduct fluctuated; it evolved the
modifications and addressed the extraordinary business relationships with
competitive changes. Furthermore, it will explore the offerings programs, needs
of communication demand, and exclusive classes of business
Financial Institutions and Markets
September 2022 Examination
Q1. Mukesh wants to invest and diversify his portfolio
in mutual funds, bonds, and debentures. Since he is unaware of these financial
products, he seeks to advice from the Relationship Manager. As a relationship
manager, guide Mukesh on the above options stating the pros and cons of each of
the investment vehicles. (10 Marks)
Ans 1.
Introduction
The investment includes allocating money in the direction of
numerous assets in the desire to create a secure and higher destiny.
Investments are made with the view of income, which will increase the invested
quantity to a better amount. investment is significant to accomplish the
financial targets and dreams of the investor. by making investments, someone
can also make savings and acquire a quantity for a challenging and complex day.
Additionally, continuous investments assist someone in setting apart a sum
frequently, thereby helping improve a sense of
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Q2. Nisha has completed her graduation and had started
working in an MNC. She was able to save a good amount every month so she
thought of making investments. She had heard about the capital market from her
friend. She decided to approach her friend to understand the process which is
carried out for carrying out trading in stock market operations. Help Nisha to
understand the trading mechanism in the secondary market. (10 Marks)
Ans 2.
Introduction
The secondary market is a market wherein securities are traded. In
this market, buyers do securities transactions from other investors without the
involvement of the issuing companies. This is the market wherein investors buy
and sell securities amongst themselves. The secondary market does now not
provide financial assistance to issuing businesses. Inside the secondary
market, the amount acquired for security is earned with the aid of the investor
promoting the
Q3. XYZ Corp. Limited is engaged in manufacturing
garments in India since 1950. The company has been catering to the Indian
market till now. As part of the company’s growth strategy, the company would
like to extend the markets for its products to other countries. However, the
company’s promoters lack awareness and expertise in understanding and managing the
fluctuations related to foreign currency. Mr. Kishan Kumar, the CFO of the
company, has been asked to make a presentation to the board specifying the
following:
a. Key economic parameters/developments that influence
the movements in foreign currency. (5 Marks)
Ans 3a.
Introduction:
The Indian textile industry is one of the largest industries in the
global, with a vast raw material and textiles business base. Indian financial
system is primarily dependent on textile manufacturing and change. Greater than
20% of the foreign exchange incomes are on account of the export of textiles
and clothing alone. Millions of people are, without delay, employed in the
b. Discuss the available options with ABC Corp. to
manage/mitigate the forex risks (5 Marks)
Ans 3b.
Introduction:
Foreign exchange risk arises when a company depends on foreign
forex that should be decoded into a domestic currency. Fluctuations within the
exchange rate have now grown to be very obvious. Businesses cannot control the
fluctuation of trade costs. However, they can manage the risk. There are
options or tools available for an employer to mitigate
Marketing of Financial Services
September 2022 Examination
Q1.
Design a Financial Literacy program for an Asset Management Company (Mutual
Fund) of your choice. (10 Marks)
Ans 1.
Introduction
Defining financial Literacy - Is the knowledge and application
of different forms of financial acumen. These may encompass understanding how
credit works, creating finances, and saving for retirement. Financial literacy
encompasses the expertise of diverse economic instruments, such as ETFs,
stocks, and bonds, and creating an investment plan. The Asset control company
(Mutual Fund) of my choice is HDFC Mutual Fund. This company's applications
will be added through application-based training and online education that will
be eco-certified by each ITS SAMPLE ASSIGNMENT ONLY
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Q2. Structure a better
alternative to the Child Plans offered by Life Insurance companies. The
alternative suggested should cover both a life insurance plan as well as an
investment avenue. (10 Marks)
Ans 2.
Introduction
The
profound joy of welcoming a baby into your family is matchless. Limitless
anticipation can even change into unlimited celebrations. A baby changes the
sector in any own family. Due to this new arrival, your goals as parents end up
more significantly pleasant too. A profession-deserving education could support
a lavish wedding, a high-flying profession, and the kid's future needs because
the natural continuation comes to the fore. One may additionally tend to
overlook their other responsibilities (within the excitement), taking care of
aging parents, buying
Q3.
SumitAswani, aged 34 years, working with a pharma company, has approached you
for preparing his Financial Plan. He earns a salary of Rs. 21 lakhs per annum.
His wife Prerna, aged 32 years, is a homemaker. They have one son Kabir, aged 3
years. (You can make any assumptions to further build up your case.)
a. Sumit and Prerna want to start
investing in Kabir's higher education. Develop an investment strategy to help
them achieve their goal. (5 Marks)
Ans
3a.
Introduction
In accord
with Sumit and Prerna's wish to start investing in Kabir's higher education, I
might advise LIC's "New children's cash back Plan". It's a
traditional, non-connected, taking part, and money-back plan. It is a
tailor-made plan via Survival benefits that cater to schooling, marriage, and
different extraordinary forms of wishes of growing kids. Moreover, it offers a
b. Sumit has expressed his desire to
retire by the age of 55. Design a retirement plan for him. (5 Marks)
Ans
3b.
Introduction
If anyone
like Sumit is 55 years of age and desires to retire at that age, he needs the
right retirement plan. For this kind of human, a retirement benefits scheme
wishes to be planned.
Whether
anyone plans to retire late, early, or in no way but has an ok amount of money
saved, it is fit for making all the difference, psychologically and
financially. Your recognition needs to be
Marketing
Strategy
September 2022 Examination
Q1. Explain
four Ps of marketing using example from any of the Parle products. (10 Marks)
Ans 1.
Introduction:
When developing
strategies for marketing, promoting, advertising, and positioning your product
or brand, you consider the four Ps. Product, pricing, place, and promotion make
up the four Ps of marketing. These are the primary components of marketing a
good or service.
The four Ps are designed to assist marketers in
considering all aspects of a product or service when determining how to
advertise it for their company. By framing your marketing around the four Ps,
you may understand what the competition is doing and Its sample assignment only
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Q2. Consumer
buying behavior plays an important role in marketing strategy & is affected
by various factors such as characteristics/behaviors/preferences. Explain major
influences on buying behavior for the following brands: a) Nyka (e-commerce
beauty portal) (b) Dell laptops (c) Urban Company (d) Dominos (10 Marks)
Ans 2.
Introduction:
Consumer buying
behavior is the ultimate consumer's purchasing habits. The individual in what
he is and the customer in his decision-making process, buying habits,
purchasing behavior, and the brands he buys or the retailers he visits are both
influenced by a variety of factors, specificities, and features. Each and every
one of these criteria contributes to a purchase decision. A person's culture,
subculture, social class, membership groups, family, personality, psychological
factors, etc., as well as his social and societal environment, all shape who he
is
Q3a. For an
online apparel e-commerce platform, explain their consumer’s buying decision
process. (5 Marks)
Ans 3a.
Introduction
The way that
consumers behave online has changed quickly. Due to the COVID-19 pandemic,
there have been significant changes in ecommerce that have led to this
progression. COVID-19 ushered in a new era of retail by launching ecommerce in
a time well beyond any logical or
Q3b. What do
you understand by the term – Market leader? Explain any 2 competitive market
leader strategies (5 Marks)
Ans 3b.
Introduction:
A product, brand,
company, organization, or group with the biggest share of the market's overall
sales revenue is said to be the market leader. Market leaders control the
market by their impact on client loyalty, distribution, pricing,
International Marketing
September 2022 Examination
Q1.
Chinese brands commanded 75% of India Smartphone market in 2020, up from 71% in
2019. What would be your strategy to promote and manufacture more Indian brands
In India? (10 Marks)
Ans
1.
Introduction
The demand of the telecommunication industry and
cell smartphone market introduced significant changes while speak me about the
services demand and availability of clients because of transferring of online
market values and progressive economic changes. Moreover, one-of-a-kind
countries, including India and China, offer the services of smartphones with
unique brands and a great generation using cellular technology. Moreover, the
Indian market has delivered a large variety of assistance related to Chinese
cell phones that assist in accessing and aiding the
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Q2.
Critics of WTO, including economists such as Dani Rodrik and Ha Joon Chang,
have argued that WTO only serves the interests of multinational corporations,
undermines local development, penalizes poor countries and is increasing
inequality. Comment on the above and suggest the changes in your opinion can
bring improvement to developing countries. (10 Marks)
Ans
2.
Introduction
The WTO or world trade organization brought the
applications and unprecedented modifications associated with the final results
of change values, efficiently introduced success adjustments in religious
values conferences, and secured negotiated multi-altering adjustments with the
introduced collection of business results and growing the powerful change
activities in business demand. Moreover, the current round and initiative of
WTO is delivered in Doha round and describes the membership software with
accomplishing the global trading device
Q3.
Read the following case study carefully and then answer the questions that
follow: India achieved a record food grain production of 281.37 million metric
tons due to fertile soil, good rainfall, and use of genetically modified seeds.
From a net importer of food India, today exports food grains to various
countries like, Iran ,Qatar, UAE, Indonesia etc. Ironically, India is home to
the largest number of hungry people. Around 213 million go hungry and are
malnourished people as they do not get proper two meals a day. Food
distribution channels are weak, and about 10 % of the stored food grains are
being wasted and eaten up by rats and birds while the human population is
deprived of food.
a.
Explain whether India should continue to export food grains to various other
countries? (5 Marks)
Ans
3a.
Introduction
The demand of the food grain industry, preferably
from India, is added to higher rate services. An economic survey helps to show
that millions of exports are delivered by meal grains services and their
production in the current yr compared with the current year. The demand for food
b.
Suggest a strategy for how India can solve the above dilemma and embark on
large -scale food grain exports? (5 Marks)
Ans
3b.
Introduction
The current crisis of the Indian food market is
delivered to the unavailability of Wheat that allotment turned into added by
improving the distribution of Wheat and initiatives executed by using the
authorities. The export services assist in enhancing the market of Indians with
added
Brand Management
September 2022 Examination
Q1.
The Bombay Chef Company has set up a restaurant in the suburbs of Mumbai which
also has a section of desserts and is prominently known for the variety in the
latter. With the huge demand for desserts, the key decision-makers at The
Bombay Chef Company decide to initiate selling the desserts online followed by
home delivery across the city. While they begin delivering, they receive
certain complaints about the damage in overall packaging. Similarly, the
packaging consisted of only one label with the logo which was not much
appealing to the people. As a brand manager, how would you put forth the
concept of packaging innovation? How would you execute Packaging design and
change? (10 Marks)
Ans
1.
Introduction
Business visual beauty and vital points are added
best services packaging changes and brought unique development of customers to
demand and comparing the modifications primarily based on sensible business
seize values and developed the effective business interest quotes with analyzed
the marketplace demand. Furthermore, brand identification, comments
modifications, and conveying the design versatility assist in creating changes
and broadening the market's positive values by converting the factors of
business layout and addressing the powerful changes
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Q2.
Margarette Haircare Pvt. Ltd. is an established name in the market. The firm
owned by Ms. Margarette sells hair care products for teenagers. The firm has
been successfully set up for eighteen years with a good brand name and has also
established a self-identity in the market. With the emergence of other hair
care products, generally local and comparatively priced less, Margarette
Haircare Pvt. Ltd. is facing challenges in selling their products while the
branding efforts have been considerably been in vain. Apart from the
competitors, several other factors are proving to be a challenge for Margarette
Hair Care’s branding. As an expert, identify the factors that are proving to be
a branding challenge to the organization. (You can make assumption around the
Margarette Hair Care brand) (10 Marks)
Ans
2.
Introduction
In addition, in business, product selling is added
essential business elements that include the reaction values, lead caught
deals, and managing the consumer's demand with relatively brought phone call
adjustments and turning factor of services. Moreover, the purchaser products
and the advent of products are specific techniques that affect the behaviors of
stakeholders and purchasers. But, the layout of recent products is added with
different factors consisting of market viability, extra adjustments, and
workflow services with designing the changes and time to
Q3.
Mr. Ratlami has been selling all types of (farsan) snack items. He already owns
seven stores in Rajasthan with the name "Salaam Ratlami". The
products are known for their quality and freshness. The stores have been doing
good, but lately they have been facing a lot of competition from other branded
snacking products in the market. Mr. Ratlami continues to sell in a traditional
way. He sells his items in transparent plastic bags or wraps some small
quantity in newspaper or magazine loose papers. There is no common dress code
for employees. He wants to increase the sales by making a brand for his
products.
a.
As a brand specialist, explain the concept of brand, guide him with the
difference in product and brands. (5 Marks)
Ans
3a.
Introduction
Further, product specialists are the primary human
workers in business that use distinctive brand techniques and sell the new
progressive products to deliver profitability in business and handle the
changes in provider demand. Moreover, managers treat the agency's reputation by
introducing brand-building
b.
Explain the benefits of branding to him in the simplest possible way with
examples. (5 Marks)
Ans
3b.
Introduction
The advantages of branding are describing the
available profits in companies through the income of products and delivering
increment in product demand by contributing to the significant changes in the
business. Those sections will represent the right to entry to high-quality
business \
Sales Management
September 2022 Examination
Q1. The selling process helps a salesperson to identify
the customers’ needs, arouse their interest in the product or the brand, and
motivate them to make a purchase decision. Arup is a Relationship Manager at
Axis Bank selling investment related products and Yogesh is the Area Sales
Manager at TVS Motors selling bikes and gearless scooters. Is the selling
process similar for Arup and Yogesh? Bring out the salient differences in the
selling process of Arup and Yogesh. (10 Marks)
Ans 1.
Introduction
Selling involves looking, locking, and evolving demand for a given
product or service. Selling is not the most effective switch of possession;
however, additionally, a promotional function related to identifying capacity
buyers, forming demands, providing advertising facts and services, etc. In
modern times, selling is a profession that includes learning and applying an
entire set of concepts. It has a broad scope in today’s situation. Salesmanship
is not a try to encourage people to shop for goods. However, it is the artwork
representing a providing that the
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Q2. Sid Cox has been a steady contributor as an
automotive parts representative with Premier Auto Parts for the past five
years. Customers and co-workers find that his cheerful and pleasant demeanour
make him a joy to be around. Over the past month, his sales manager, Randy
Ross, has noticed a significant change in Sid’s behaviour. Sid appears to be
worn down, less than enthusiastic, and reluctant to make as many sales calls as
he has in the past. His positive, upbeat demeanour seems to have been replaced with
a more pessimistic attitude about things. His generally steady sales results
have been on the decline. If you were Randy Ross, what would you do? (10 Marks)
Ans 2.
Introduction
Sales professionals play a vital function in making profits for any
organization. They are responsible for product promoting and making their logo
famous among the customers. In other phrases, we can say sales representatives
are the face of an organization. The income representative must be glad and
satisfied with the organization. A strong relationship with the place of work
is crucial. The sales manager must encourage the income group from time to
time.
Q3a. Assume that you are the national sales manager for
Replica Inc., a manufacturer and marketer of photocopy equipment and supplies.
The firm’s products are sold both nationally and internationally by a sales
force of 5,000. Replica sells to accounts of various sizes across several
industries. Recommend an appropriate sales organization structure for Replica
Inc. (5 Marks)
Ans 3a.
Introduction
Sales organization shape states the division of income teams into
particular organizations. Salesforce corporation may be decided via numerous
factors like the areas, the number of products and services, the size of the
income group, and the size and industry. The business enterprise wishes
specific types of sales systems for different activities of salespeople. There
Q3b. Sales force motivation is continuous process and
the sales manager needs to continuously monitor the motivational level of the
salespeople for effective sales performance. Explain the concept with an
example from an Indian organization. (5 Marks)
Ans 3b.
Introduction
A sales force motivation is one of income and marketing managers'
most challenging and demanding jobs. Some managers have belief in compensation,
and a few have in recruitment. The more a successful sales manager identifies
that motivation is mainly a result of decisive recruiting
Corporate
Finance
September 2022 Examination
Q1. Alfamedics Lts received Rs 10 crores as equity through
a new issue of equity shares. The company is going to use the proceeds from
equity shares and its retained earnings worth 5 crores for the expansion
purpose of one of the project.
The equity shareholders expect a desired return of 14%. The
cost of bringing the equity issue is 2%.
Define these terms and discuss how the cost of external
equity and cost of retained earnings differs from cost of debt. Compute these
costs and provide suitable reasons for the answers (10 Marks)
Ans 1.
Introduction:
The groups are available for equity, borrowing, debt
instruments, net earnings, traces of credit, operating capital loans,
promissory word, foreign money issues, challenge funding, and other financing
styles. This cash is utilized in a variety of eventualities. They're
categorized through terms, possession and control, and generation source.
Before selecting a supply of capital, it's miles important to assess it.
Financing assets are the maximum promising industry for Its sample
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Q2. Financial risk is about using more fixed cost financing
in the business. Financial leverage does have a significant impact on the
shareholder’s profits. Justify the statement with a real life example from the
business environment reflecting on how the increase amount of fixed cost
financing increases the risk of financial distress and impacts the earnings
available to shareholders. (10 Marks)
Ans 2.
Introduction:
To run a
business, an organization wants financial assets. Financial capital is raised
for leading organizations via issuing debt securities and promoting not unusual
stock. The ratio of debt to equity in a company's capital shape has a lot of
threat and return implications. As a result, company management should utilize
a rigorous and sensible method even in determining a company's desired capital
structure. The capital structure describes how an organization price ranges its
operations and growth using combining several funding assets. Economic trouble
3. A Project costs Rs 80,000 and
is expected to generate cash inflows as:
|
Year |
Cash inflows(Rs) |
|
1 |
20,000 |
|
2 |
24,000 |
|
3 |
30,000 |
|
4 |
36,000 |
|
5 |
40,000 |
|
6 |
44,000 |
a. Discuss the steps for calculating the NPV and (5 Marks)
Ans 3a.
Introduction:
Net present value analysis is a technique for analyzing financial cash flows that aids assignment choice. Moreover, the NPV venture choice system is assessed as a benefit measuring approach. Furthermore, the discounted cash flow approach is utilized in NPV analysis to decide project profitability. An essential gain of the net present value technique is that it employs the time value
b. Calculate the Net Present Value of the project if the
cost of capital is 15%. (5 Marks)
Ans 3b.
Introduction:
Net present value refers to the difference between the value of cash today and the value of cash at a later duration (NPV). In dealing with initiatives, net present value (NPV) is getting used to determine if a project's predicted economic rewards will exceed its current investment,
Cost & Management Accounting
September 2022 Examination
Q1. Labour turnover is a major
concern observed in higher percentage in manufacturing entities. Labour
turnover increases the cost of induction and other training programs. Discuss
briefly, about labour turnover, the factors contributing towards it, and the
related costs in the context of labour turnover (10 Marks)
Ans 1.
Introduction:
The aggregate fluctuation within the variety of humans
employed in a corporate company during a specific duration is known as
exertions turnover. It considers the quantity of departing employees, new
hires, and the comprehensive range of employees on the payroll at the
realization of a period. An excessive labor turnover charge is terrible for the
organization's sustainability and may lead to temporary closure or strike. As a
result, organizations see human assets as a crucial element in their
operations. Due to some personal and unavoidable motives, Its sample only
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Q2. From the following information
provided by Gamma Manufacturing Ltd, prepare a statement of equivalent units,
and also, discuss the concept of equivalent units (10 Marks)
|
Particulars |
Quantity |
|
Opening stock of inventory (40 percent complete) |
600 |
|
Units introduced during the year |
5000 |
|
Closing inventory of stock (completion percentage, 80% complete) |
100 |
Ans 2.
Introduction:
Equivalent production devices can assist a business enterprise in
discerning how much time and money it has put into its production procedure.
It's a way of figuring out how much money, cloth, and labor went into
half-finished items. Accountants, small enterprise proprietors, and those in
charge of producing techniques should recognize how to do this. Equal gadgets
of manufacturing are a concept that assists organizations in figuring out the
price of partially
Q3. 550 UNITS of raw material has been introduced
in process I at the cost of Rs 20 per KG of raw material. The direct labour
accounted for Rs 5000 and the other departmental expenses amounted to Rs 8000.
The normal loss is 10% of the input. During the period, the actual production
was 500kgs. Assuming that the scrap is salable at Rs 25 per KG prepare –
a. Process Account (5 Marks)
b. Calculate the value of
abnormal/normal, loss / gains, if any, mention the formula as well (5 Marks)
Ans 3a.
Introduction:
A process account
is created to determine a given process's price. Inside the terrible side of
the technique account, we indicate the fabric cost, labor value, and overhead
price. It will likely be transferred to the following process in its entirety.
If there may be a final procedure, the whole debit aspect total of the
remaining process account can be transferred to the finished stock
Ans 3b.
Introduction
Normal Loss: normal loss refers to the loss that occurs because of
processing activities. It can be predicted or predicted in advance, i.e., on
the time of estimate.
Abnormal Loss: unexpected or abnormal situations, including an accident, system malfunction, or inferior cloth, might result in strange loss. From an accounting standpoint, an abnormal loss is defined as a loss that occurs further than an average loss. Those losses are separated from the
Customer Relationship Management
September 2022 Examination
Q1.
You already have Seibel CRM installed in your company and that is providing support to your call center and sales force. However, Seibel has been for quite some time now
and the management is worried on the ROI.
You also
have noted that the call center has
not been doing well in their job. What are the KPIs that you intend to measure for the
call center.
(10 Marks)
Ans 1.
Introduction
Seibel customer relationship management enables the company to
control its customers through this management device. The employer has
continually taken this Seibel customer relationship control to improve their
name center similarly and construct a direct relationship with the customers.
This mission has proven that I was installing Seibel customer relationship
management in my organization to boom my sales pressure and control the call
center. Even though the Seibel customer relationship management has been hooked
up, in some instances, the Its sample only
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Q2. Your company manufactures
water coolers. You
have
products both for
industrial markets, as well as domestic markets. However, this industry also has too many
players
and
you are virtually competing with over 100 companies in the water cooler business. This
month you are coming with a path breaking product, which you believe will
change the domestic water
industry. You want to considerably focus
on this segment for the next 5 years. How will you manage relationship with your existing customers and
persuade them
to buy the new product?
(10 Marks)
Ans 2.
Introduction
With a
purpose to continue to exist in any market, it's essential to have a perfect
relationship with the clients. Right here, it's shown that my corporation
components water coolers to the clients in both industrial and nearby markets.
Different groups imparting such water coolers in the market have a considerably
poor impact on my employer due to the massive expansion of competitors. About
one hundred groups within the market, my enterprise has to compete with
competitors,
Q3. Ravi has completed his CRM course at NMIMS. The company where he has been working, has asked
him to
be the contact point for the
CRM project implementation that is happening withing his organisation. Ravi has two tasks cut out for
him:
First is defining the success criteria for the CRM project implementation
and the second is to
understand whether CRM fits into
the schema of things in his organisation and his evaluation of organisation, infrastructure and capabilities.
a. How can
he measure the success criteria for CRM project
implementation? (5 Marks)
Ans 3a.
Introduction
Considering
Ravi has completed the CRM course at NMIMS, his enterprise has cautioned he
shapes a CRM task. Building a successful customer relationship management
venture wishes to construct some particular measures. Ravi can be capable of
measuring through sure measurements how a
b. How can
he evaluate
to
map
the
CRM
project
requirements to his organisation, infrastructure available and the capabilities of his organisation? (5
Marks)
Ans 3b.
Introduction
Ravi will be
able to construct a successful undertaking by constructing specific
organizational infrastructure and abilities to build purchaser relationships.
Building a successful patron dating control assignment meets particular
criteria and maps. The subsequent is an in-depth dialogue of
Enterprise Resource Planning
September 2022 Examination
Case Study:
Cross-Application Business
Processes:
The fact that SAP's
transactions can be combined helps create broad and capable platforms for conducting
business. In this way, SAP allows companies to obtain greater visibility into
their sales, supply chain, and manufacturing trends, or to allow new methods of
entering or tracking such trends (to maximize revenue and profit) by extending
business processes in several different directions. A good example again is
order-to-cash, which is essentially a "back office" accounting
process. By combining multiple SAP applications, a company can create a more
capable extended version of this business process, something called a
cross-application process, mega process, or extended business process. Our
simple order-to-cash process can become much more powerful in this way. For
example, we might initiate our process through SAP's Enterprise Portal, which
allows a broad base of a company's users or even its partners and suppliers to
access the company's SAP system using a simple browser. Once in the system, the
user might "punch through" to SAP ERP to place an order. Through the
business logic enabled at the business process level, control might be passed
to the SAP CRM application to determine a particular customer's buying
preferences or history. CRM's business logic might then direct or influence the
business process in a particular way, perhaps to help the salesperson increase
the customer's order size or affect the order's gross margin. Next, SAP's
Supply Chain Management (SCM) system might be accessed to revise a supply chain
planning process for a set of potential orders, looking to optimize
profitability as the system seeks to balance the needs of many different
customers with the organization's access to materials, people, and other
resources. SAP Net Weaver Business Warehouse might next be queried to pull
historical data related to the customer's credit history, financial terms, and
sales patterns within a particular geography or during a particular season.
After these details are analyzed, the extended business process might turn
control over to SAP's Crystal Solutions to create company-internal reports. Simultaneously,
SAP ERP or SAP Net Weaver Portal might be used to drive and track the pick-list
process, order fulfillment and shipping process, and finally, the accounts
receivables processes to conclude the overall business process.
Q1. Identify & Explain
the SAP application modules as per the case scenario. (10 Marks)
ANS 1.
Introduction
SAP is a robust enterprise aid planning (ERP)
software that refers to structured programs and uses facts processing. It comes
with a software package that contains re-engineering tools and end-to-quit
services. "Or, if you like, one could remain in a Respective industrial
environment." "SAP provides you with an enterprise makes that you may
use to improve your profession and for that reason go into something past the
SAP global." SAP knowledge lets you be more flexible." numerous
physically remote computers may be connected to the database server in a Its sample only
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Q2. Describe how various
business processes are related to SAP to connect the dots. (10 Marks)
ANS 2.
Introduction
SAP ERP is an enterprise-wide utility built through
SAP SE. ERP device, frequently known as enterprise aid planning (ERP, is bendy
software incorporating the critical techniques of a company's essential
corporate operations into a coherent unit. An ERP gadget comprises software
components that give attention to a specific significant corporation, including
financial control, human sources, commercial, production management, or
consumer relationship management (CRM). Organizations simplest employ the additives
required to behavior their
Q3. Case Study: Green Rabbit
Once upon a time, two
friends launched a candy wholesale business. Then, they ran into a problem:
shipping melt-prone chocolate bars during the summer months. After the pals
designed a heat-sensitive supply chain, other food companies turned to them for
help. The duo rebranded as Green Rabbit, a supply chain logistics provider
specializing in fast delivery of perishable goods. That shift in strategy
tested the company’s current processes, which relied on QuickBooks, Excel, and
email. Green Rabbit’s multiple databases couldn’t communicate with one another,
making real-time data analysis impossible. The warehouse was often waiting on
help from the IT team, too. Green Rabbit chose NetSuite ERP, and the NetSuite
professional services team got the company up and running on the system in
three months.
Green Rabbit now:
Helps customers ship candy,
snacks, and more across the country in 24 hours from one of three different
warehouses, without inventory errors.
Delivers tens of thousands
of orders per day, without delays.
Gets guaranteed error-free
data from its ERP system, instead of risking errors from manually entered data.
Could triple its order volume, if desired, without impact on its
systems.
a. Explain the various
issues in this case and how they tackled the situation. Explain elaborately. (5
Marks)
ANS 3A.
Introduction
green Rabbit was initially launched in 2009 as
candy.com by cousins Greg Balistreri and Joe Melville to be "the candy
save of the globe." according to Balistreri, the entrepreneurs' e-commerce
intuition got here out, and the company flourished swiftly. "Chocolate
dissolves, mainly at some stage in the summer," explained Balistreri.
"effective fulfillment of perishable
b. Explain the concept of
ERP - inventory management in this case context and explain the List of the
features of the ERP inventory management module to support the success of Green
Rabbit. (5 Marks)
ANS 3B.
Introduction
An ERP deployment is the procedure of organizing
initiative aid planning (ERP) technology, guaranteeing that your squad is
completely employing the platform. The process is shipped into 3 degrees:
Connecting software on-premises and/or licensing with a Saas application firm
generally pursue help from a provider or
Logistics Management
September 2022 Examination
Q1.
Effective Logistics Management is crucial for a successful Supply Chain in a
Business Environment. (10 Marks)
Ans
1.
Introduction
Supply chain services of an employer are
added to the network development programs that add the resources, companies'
demand, individual demand, and technological modifications via adding product
sales and creating success. Furthermore, it is brought that deliver chain
offerings, and its encompass added the resources delivery, adjustments, and
suppliers demand with coping with the benefits and addressing the quit-users
demand will, in the end, cope with the factors and operating the services
require accessibility in recent market changes. However, supply chain Its sample only
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Q2.
To improve the effectiveness of the Logistics System, measuring the Customer
Service of an Organization is of prime importance. (10 Marks)
Ans
2.
Introduction
Business communications are demanding elements that
help maintain the offering's demand by handling the changes and well-timed
operating, focusing on accurate communications adjustments and requiring
values. Furthermore, it's far adding the essential changes and developing the
business productiveness by managing the efficient topics and growing the
business abilities. Furthermore, the logistic sports and working the customer's
delight are
Q3a.
Design a Distribution Channel of an Industry of your choice. (5 Marks)
Ans
3a.
Introduction
The distribution channels in business are added
middleman modifications and business chain management for analyzing the demand
for purchases services and purchaser demand primarily based on unique offerings
that include distributors, retailers, and wholesalers based on client
3b.
The distribution channel designed by you above, describe in brief what will be
the requirement of the Channel Members mentioned. (5 Marks)
Ans
3b.
Introduction
The elements and members primarily based on services
distribution channels are introduced to business elements that help carry out
the adjustments and effectively address the client's carrier evaluations. But,
this content will describe the distribution machine individuals and deal with
Retail Banking
September 2022 Examination
Q1.
Business Continuity Management (BCM) is one of the critical parameters for the
sustainable growth and development of bank. Explain the different components of
BCM and rationale for BCM. (10 Marks) –
Ans
1.
Introduction
Retail management services added the business
running and system that managed the demand of the retail industry with outlet
changes. They developed the sports, including clients' promotion and services
demanded in business. Furthermore, the business components are delivered with
more excellent tables and logical representations that add the adjustments and
control the foundational enterprise values via controlling the data demand and
reading the updates based totally on inserted knowledge and data associated
with retail services changes and control in a Its
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Q2.
How do you envisage the growth of retail banking in India, especially in the
context of the growing economy and millennial young population? Capture the
emerging trends & issues in retail banking. (10 Marks)
Ans
3b.
Introduction
Business growth is the exploration of business
demand; accessibility, availability, and production demand that help sell the
services and upload each worldwide and national level of clients with analyzed
marketplace desires. Moreover, the current market boom added that retail
services demand is growing daily as it offers all products based on domestic
products, healthcare products, and frequently used products for managing the
higher existence and wholesome
Q3.
Traditional retail banking is at inflection point (turning point), which has
been possible due to the growth of many distribution channels and adoption of
innovations.
a.
Explain at least five major market dynamics, which have accelerated the growth
of retail banks. (5 Marks)
Ans
3b.
Introduction
The demand of distributional channels is introduced
as a business chain and delivered through intermediary’s adjustments with
handling services purchase demand and managing the channel services with adding
distributional values and internet adjustments with studying the producing
services and directing the pleasant distribution channels. It will describe the
dynamic
b.
Discuss major recommendations of BASEL II, which has consolidated the growth of
retail banks. (5 Marks)
Ans
3b.
Introduction
Retail banking includes the use or adoption new
generation, which includes DBMS and other data dealing with technologies that
assist in keeping countless numbers of users and examine the service's demand
and target audiences' values. This content material will explore the statistics
on
Supply Chain Management
September 2022 Examination
Q1.
Electric Two-wheeler segment is growing quite quick. Charging station
infrastructure is cited as a difficulty by many fossil fuel based auto experts
but that is not slowing the EV market boom. Time taken to charge vehicles and
mileage remains customer concern more than charging infrastructure. Wider range
of vehicle models, technology development, availability, serviceability etc.
are the main focus area for customers. How can Electric Vehicle companies
leverage various supply chain drivers to handle customer focus areas some of
which are indicated above? (10 Marks)
Ans
1.
Introduction
Organizations brought business segmentation
techniques for dealing with the demand of the goal market. They affected the
service demand by enjoying the business strategies and group demand in modern
times. But, it is introduced as business diving adjustments. It addresses the
group demand associated with managing innovative subsets values and comparing
the needs of companies based on business priorities, changes, demographic
values, and driving the behavioral demand for managing the business target
audience correctly. Moreover, marketplace Its
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Q2.
"Cutting Chai" is a fancy snack and tea outlet in theme style. Their
target customers are young crowd and students who spend time as a group over
snack. Their outlets are slightly out of town to keep costs low, but it leads
to very high level of sub- optimization of resources and processes. It’s a low
margin and quick changing business. They also aim to start 10 franchises over
the year across different towns. They also want to reach a lean and agile value
chain over the next 2 years to keep costs low and margin better. Prepare a road
map to enable them transition levels of supply chain improvement to be lean and
agile value chain? (10 Marks)
Ans
2.
Introduction
The agile and lean supply chain offerings are
brought to the client's delight and managing the identity for eliminating the
modifications and untraditional evaluations through introducing the power and
velocity opinions through managing the products innovation in aggressive
conditions. Similarly, responsiveness and agile changes control
unpredictability and examine innovative products simultaneously by addressing
the flexibility and speed evaluations with market demand. Furthermore, the
constructing of device design and lean supply offerings are addressed using
Q3.
“Chillout” is a vacation and sports tourism event organizer. They get groups
from corporate and universities for organizing guided international tours.
Sports tourism is a sector they want to focus more on. They want to forecast
sports tourism customers for next 5 years to plan business model.
a.
Describe steps in demand forecasting in this case situation? (5 Marks)
Ans
3a.
Introduction
Similarly, it includes the business-making manner
based totally on future estimation adjustments and developing the particular
development via handling the services demand and business strategies
effectively. Furthermore, this study will constitute the modifications in
statistics
b.
Describe methods of demand forecasting? (5 Marks)
Ans
3b.
Introduction
Further, forecasting methods assist in allowing the
offerings demand using managing the company’s activities and manufacturing
adjustments via analyzing the market modifications and gaining insight adjustments
primarily based on customers' needs and forecasting values in
Total Quality Management
September 2022 Examination
Q1.
Customer supplier relationship plays a vital role in developing superior
quality output to the end-user. If you were the purchase head of your
organization, how will you enhance the supplier bond and 2strengthen the
relationship? (10 Marks)
Ans
1.
Introduction
The SRM services added the business control
and critiques of business practices associated with addressing organization
services, material demand, and cost-efficient adjustments by maximizing the
modifications and building effective relationships in the present-day market.
Furthermore, the current business demand and practices are evaluating the
modifications and addressing the technology demand that is immediately
affecting the country's economic system and handling the business demand
successfully. Moreover, in the covid situation, there are several Its sample only
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Q2.
7 QC (Quality Control) tools are very effective for any type of factory to
solve almost every type of problem in a factory operation. These are the tools
for troubleshooting quality issues, based on the numeric value. Discuss with
example the tool which could be used to find the root cause of a problem. (10
Marks)
Ans
2.
Introduction
The services and quality control is described as
business standards and managing the product manufacturing adjustments with
developing the modification and business specification modifications.
Furthermore, fine control is needed in each business to evaluate the offerings
demand and control the business transformation through reading the adjustments
and marketplace determination in aggressive changes. Furthermore, the necessary
changes are
Q3.
The cold storage warehouse temperature must be kept between 18 degrees Celsius
and 26 degrees Celsius. The process of maintaining this temperature has a
standard deviation of 2 degrees Celsius. The mean temperature is 21 degrees
Celsius,
a.
What will be the process capability index (Cpk)? (5 Marks)
Ans
3a.
Introduction
Organizational business capacities add the offerings
demand and capability of employees that assist in meeting the consumer's demand
and evaluate the changes through achievements and working capabilities. It will
describe the demand of business functionality, measurements, and
b.
Discuss the objectives of process capability (5 Marks)
Ans
3b.
Introduction
Further, the procedure functionality analyzes the
business measurements and strategies for inheriting the modifications and
developing the unique business characteristics for meeting the business and
organizational desires in aggressive adjustments. It'll describe process
IT Infrastructure Management
September 2022 Examination
Q1. Mr. Rama Reddy
CEO of MedPalm a pharmaceutical research organization located in
Malanpur, Gwalior, M.P, India
wants to implement Knowledge
Management System (KMS) in his Organization.
Currently the organization uses
conventional method
of data storage (file and cabinet system).
You are appointed as CKO
(Chief Knowledge Officer)
to implement KMS in MedPalm. Discuss how server farms will help in developing Knowledge Management System in the
organization? What factors do you
bear in mind while setting
up server farms? What
are
the benefits of server farms? Also, evaluate various IT Infrastructure components required for getting an edge over
MedPalm competitors. (10 Marks)
Ans 1.
Introduction
The
advantages of a computerized system include faster and more efficient
record-keeping, access to real-time financial data, automated invoicing, and
cost savings. For example, the Knowledge management system is a kind of
Information Technology system that stores and retrieves knowledge to improve
understanding, collaboration, and process alignment. This system exists between
organizations or groups of companies to center the knowledge base for staff,
users, or customers. Tools used by this system include a knowledge base,
community forum, and self-service portals. Unlike file and cabinet systems
Knowledge management
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Q 2. Casual Male Retail Group: On –
Demand Business Intelligence
Ask Dennis Hernreich, COO and CFO of Casual Male Retail Group, what his life
was like before he switched to an on-demand business intelligence reporting application, and
he remembers
the frustration all too easily.
Casual Male Retail Group, a specialty
retailer of big and tall men's apparel with $464 million in annual sales, was using a legacy
on-premise reporting application for its catalog operations. (The company also has 520 retail outlets and electronic commerce
operations.) Yet the reporting features built into the system were "extremely poor," as
Hernreich describes them: "Visibility
to the business? Terrible. Real-time information?
Doesn't exist.
How are we doing with
certain styles
by
size? Don't know."
"It was unacceptable," Hernreich says. In addition, you could only view those "canned" BI
reports (which lacked features such as exception reporting)
could happen only with
making a trip to the printer for a stack of printouts.
"It was hundreds of pages," he
recalls. "That's
just not how you operate today."
It's not like
Casual Male didn't have all this information;
it just didn't have an intuitive and easy way to get at its catalog business's sales and inventory
trends in real-time. But
that changed in 2004, when Casual Male began using an on-demand BI tool from vendor
Oco
(www.oco-inc.com), which takes all of Casual Male's data,
builds and maintains a data
warehouse for it offsite,
and
creates "responsive,
real-time reportin
dashboards that give
us and
our
business users information at
their fingertips,"
Hernreich says.
Today, Hernreich and Casual Male's merchandise planners and buyers have
access to easy-to-consume dashboards full of catalog data: "What styles are selling today. How
much inventory are we selling today? Where are we short? Where do we need to order?
How are we selling by
size? What are we out of stock in?" he says. "All of these basic
questions, in terms of running the business--that's what we're learning every day
from
these reports."
Best of all, those
annoying trips
to the
printer have ended.
(Source - https://www.cio.com/article/276921/business-intelligence-business-intelligence- and-on-demand-the-perfect-marriage.html)
On the basis of above caselet
critically evaluate what
optimal IT Infrastructure was
used by the organization
for the issues raised
in the caselet? (10 Marks
Ans
2.
Introduction
A
legacy-on the premise is an outdated computing system software or hardware that
is still in use. The system still meets the needs it was originally designed
for but doesn’t allow for growth. What a legacy system does now for the company
is all it will ever do. A legacy system’s older technology won’t allow it to
interact with newer systems. As technology advances, most companies find
themselves dealing with the issues caused by an existing legacy system. Instead
of offering companies the latest capabilities and services such as cloud
computing and better data integration a legacy system keeps a company
everything harder. A
Q3a. Green computing is a practice of using computing devices so that they can be used
efficiently
and
without causing harm to human beings and environment. The purpose of promoting green computing is to reduce the consumption of energy and to reduce carbon emission (CO2 emission).
You have been appointed as CTO (Chief Technology Office) of Techno, a scooter manufacturing organization located in ten places in India and headquartered at Pune,
Maharashtra
State. First project given to you is to plan best practices of
Green
Computing adopted by various organizations worldwide. Based on your study/ research you have to propose an action plan for implementing Green Computing
practices for
your
organization.
(5Mark)
Ans 3a.
Introduction
Green
computing involves manufacturing, designing, disposing, and using computers and
related resources effectively and efficiently with minimal to no negative
effects on the environment. Green computing aims at energy efficiency and power
management, using eco-friendly hardware and software, and minimizing the usage
of hazardous substances. Green computing furthermore is vital for every class
of systems, from large data centers to handheld
Q3b. The Cloud Computing, most prominent internet- based computing technology
wherein almost all the IT companies are planning and designing their software applications and infrastructure. It stands-out as the ever- growing and competent technology
due to advancement in computing hardware, economically feasible and simplicity in use for technophile engineers over the globe. It has provided many
solutions which are useful
for companies as well as individuals.
In today’s green IT the energy
consumption of
software has
increased largely,
so
it
needs to be
economic and environmental imperative. Therefore,
green cloud computing is emergent in solving the issues of
global warming.
What
are the advantages,
risks,
challenges
and disadvantages you may
face
in implementing cloud based solution for your organization? How asset management can
be managed? You may consider any organization of your choice for discussion? (5 Marks)
Ans 3b
Introduction
Cloud
computing has become a vital infrastructural demand in modern organizations for
many reasons, including cost-effectiveness, scalability, and security. However,
cloud computing also addresses two crucial aspects of the green IT approach
that is energy efficiency and resource efficiency. From an energy
Emerging Technologies: IoT, Augmented Reality, Virtual Reality
September 2022 Examination
Q1.
Which element in an IoT system is source of Big Data (2 Marks)? Mention one
example of data-streaming application of IoT (2 Marks)? For what reasons the
below-mentioned challenges are to be addressed in data-streaming application
a.
Low latency of IoT data
b.
Data availability to subscribers
c.
High data rates for reliable delivery of IoT data (10 Marks)
Ans
1
Sensors - Sensor data is the output
of a device that detects and responds to some type of input from the physical
environment. The output may be used to provide information or input to
another system or to guide a process. Weather Information gathering due to the
presence of sensors that give real-time information
Ans 1a
Low latency of IoT data - when there is low latency or minimal latency
in Data streaming there will be minimal
delay of information from the source to the end user this will increase
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Q2. You are the CIO of an organization which is into Retail sector as well as manages the
Supply Chain for the retail outlets. You want to present your viewpoint on how IoT can help you
achieve the
above objectives. Highlight
the
five different applications of IoT in each of the Retail (5 Marks) and Supply
Chain Management (5 Marks) sectors that can
benefit
to your
organization?
(10 Marks)
Ans 2.
Introduction
The Internet of
Things (IoT), refers to a network of connected devices, objects, and sensors,
that collect and communicate information. When applied to the global supply
chain, IoT technology can help businesses serve their customers better, while
also saving the business money and improving overall efficiency. Businesses can
now place IoT sensors with a variety of components to help manage inventory
more efficiently. With an IoT inventory system, the supply levels of several
critical elements can be monitored in real-time to help inform business
decisions and prevent shortages. The data from these systems can even be
analyzed
Q3. Answer
the question based on the following situations?
a. What are the benefits in smart city project from integrating the technologies of SMAC stack framework? (5 Marks)
Ans 3a.
Media-
Mobile computing provides the flexibility to access data anytime and anywhere.
With a mobile device, the end user can get first-hand information e.g weather
updates
Analytics - Using big data, you can mine valuable
information which enhances customer engagement with your brands, products, or
services, and in this way, companies can obtain
b. Discuss the use of augmented reality (AR) in healthcare sector? (5 Marks)
Ans
3b
Medical Training - Augmented reality in educating the young medical students about human
anatomy and various other concepts in a rather detailed and realistic
way. Augmented reality can be integrated with textbooks and curriculums
can be more technology-friendly as it is
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