International HR Practices
September 2022 Examination
Q1. Pranam electronics, headquartered in
Chennai, is a well-known supplier of semiconductor chips to automobile
companies across Europe, US and Asia- Pacific. As the business grew, they setup
another new facility in the Philippines, to cater customers across the globe.
Team of 50 members, comprising of technical, logistics, supply chain and
quality experts are positioned. Out of which 5 are local hires and the rest
have moved in from Chennai, France and US.
Though there is an administrative manager, but
the teams report to their respective function heads in the parent country. In
one year of operation, Pranam management has seen good improvement in business
and registered significant profits. .Management would like to reward the team
exceptionally for this contribution.
In the HQ there is a feeling that it’s only
with the support of this team that they are able to function well. Hence, they
should be rewarded instead of the Philippines team.
As an HR, What are the factors you will
consider to setup a fair performance for expatriates?
Which method of performance appraisal will you
choose to setup a fair evaluation and rewards mechanism for the Philippines
team? What are the challenges likely to come up in the given scenario? (10
Marks)
Ans 1.
Introduction
Business performance is defined as a business
process that includes a combination of both input and output values. The
electronics business is one of the major markets that help to operate the services
and focus on market development through dispersing automated products. The
business development of this business is linked to the changing of business
into different locations. Such as in the Philippines, to check out both
international and national degrees of consumers. The technological and
logistics services are operated in business through analyzing the market
modification and developing the marketplace values. The
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Q2. One of the Indian IT Consulting firm, HQ
in Gurgaon, decides to send its employees to Japan for 3 months. The company
acquiring a new business and local recruitments will take some time. Meanwhile
management decides to send its people from HQ to support acquisition. A team of
10 members is chosen, out of which 2 of them are senior executives from
SriLanka & Dubai. You as HR manager given a task for training the team
before their departure.
How will you conduct training Need analysis
and what will be your pre-departure Trainings plan for this team? What could be
the later issues / challenges the team might face after joining Japan office? (10
Marks)
Ans 2.
Introduction
Company advancement includes several activities such as service
efficiencies, enhancement changes, and advanced sequence business preparation
with advantageous modifications and created training programs in the company.
The training design and analysis are defined as the current level of
organizations associated with established understanding and skills and explored
the company demand with developed proficiency services degree. In addition, the
individual identified and expertise level of services is offering the
modifications based on informed services decision and managed the company
analysis properly. The business
Q3. SSI limited an Indian based IT company
opens a subsidiary in London. Many internal IT consultants applied for Internal
Job posting, and out of 20 applicants, 3 got the opportunity to work in London
subsidiary. After 4 months, one of the employee wish to comeback to their home
country, and he reaches out to you (the HR team). He says it is difficult for
him to sustain in London with the current compensation, as cost of living is
too high.
a. You did a deep dive. What, in your view, is
the situation? What are the causes and how will you address this? (5
Marks)
Ans 3a.
Introduction
The deep analysis of business concerns disperses the concerns and
explores the reduction based upon services examination. The business solutions
and services analysis takes care of the risk value and provides the business
procedure. It will describe resolving concerns, taking care of the business
process, and exploring the features
b. Which approach or structure of
International compensation, the company offered to the expat? What factors
expat could have considered before moving to a foreign country? (5
Marks)
Ans 3b.
Introduction
Standardized adjustments create the compensation of the international
service for companies through exploring the aspects and assessing the
evaluation of the service. The services strategies of organizations established
the techniques and managed the international market
Strategic HRM
Sep 2022 Examination
Q1. Zeel Authority of India wishes to terminate a employees due to the surplus of labor. To do so they can use various retrenchment strategies. Mention those strategies with examples. (10 Marks)
Answer 1.
Introduction
A firm may use the Retrenchment approach to
reduce costs and gain a different solid economic position. Additionally
referred to as the Retrenchment approach, this is the direction of action taken
when an organization decides to curtail or stop its commercial activities from
serving its diverse purchaser segments, features, and technological
alternatives. The corporation can reorganize or stop its commercial enterprise
activities from improving its financial situation. Its Half solved only
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Q2.
Pooja works as HR Head at Mind-over-Mantra. Describe briefly the steps involved
in Strategic Human Resource Planning Process. (10 Marks)
Answer 2.
Introduction
The process through which companies examine how the workforce
effectively satisfies company goals and patron expectancies is easily
understood. Unsurprisingly, many corporations lack a strategic human
resource-making plans technique, with many HR professionals pointing out that
their departments need to grow strategic coordination. Puja came to the best
spot if Puja contemplated HR planning. Learn about HR planning and the way to
define the strategic approach. With this knowledge, you'll fill roles and increase
the enterprise in no time. It's critical
Q3.
Career Anchor is something that develops over time and evolves into a
self-concept, shaping an individual's personal identity or self-image and
includes: Talents, skills and abilities - the things that we believe we are
good at, and not so good at. Edgar Schein suggested that each and every
individual possessed specific and unique ‘anchors’ - one’s perception of one’s
own values, talents, abilities and motives, which form the basis of individual
roles and development.
a. Could
you identify and mention and explain
any 5 career anchors. (5 Marks)
Answer 3a.
Introduction
Edgar Schein, a Sloan Fellows Professor of Management at MIT,
invented the career anchor concept thirty years ago. According to Schein, people
are pushed with the aid of one of 8 anchors–priorities that decide who they're
and what they do. The professional anchor seeks ever-
Qb. As a
student of management describe any 4 career stages during one’s professional
life. (5 Marks)
Answer 3b.
Introduction
Careers are quality understood as a sequence of stages. No matter
the employment they adopt, a maximum of adults go through 5 expert levels.
Exploration, status quo, Mid-profession, late-career, and Refusal
Employee Development & Talent
Management
September 2022 Examination
Q1. A multi-brand retail chain firm is extensively hiring customer executives and store
supervisors. Suggest steps
and tools to be used for talent assessment.
Describe
any 2 modern performance management methods
can they consider for better Performance management? (10 Marks)
Ans
1.
Introduction
The term ‘Talent’ is a natural skill or ability to
be good at something, especially without teaching the same to any person.
Talent is the most talked topic amongst the organizations and companies. Hiring
or selecting a right candidate for right job with all necessary talent and
skills is mandatory. For finding the right talent is a task hence talent
assessment is used.
Talent assessment is a process which is structured and
used by the companies or the employer of the companies to identify the most
suitable candidates who can perform the work well with all necessary skill and
ability. Talent assessments can provide information to think through what an
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Q2.
Motivating employees
for
improving
productivity and impact is an
art as
well as
science. There are many theories that help practitioners choose robust motivational strategies that influence employees to do their best. Suggest any
4 strategies and related theories
that can be used by organizations for this
purpose. (10 Marks)
Ans
2.
Introduction
Motivation is said to be both art as well as
science. It means a motivation as a science is a response to stimuli and every
time there is no same response. Every situation is different hence the brain
also responses the other way. Motivation is also an art as it shows creativity
of doing things differently from others it also means intentional, conscious
actions on the part of the artist creator.
Motivation can be defined as a basic psychological
process or an internal feeling that helps individuals to attain their personal
and professional goals in an efficient manner. It generates a
Q3a.Succession plan is the way
for
sustained growth for organizations. Do you agree? Suggest
the steps involved in effective succession planning
program that an organization should follow.
(5 Marks)
Ans
3a.
Introduction
Yes I agree that succession planning is the way of
sustained growth for organizations.
Succession planning is the process of developing and
identifying talents for future leaders at the organizations. It is an important
part of business to help it run smoothly and without interruption whenever
there needs to be a change in leadership. These changes are generally if the
employee is leaving the company, switching career options and even retirement
can be a part of it. There
Q3b. New age employees are very particular about a balance between their work and life.
Suggest some strategies that organizations are adopting to help employees strike work life
balance. (5
Marks)
Ans
3b.
Introduction
Work life balance is a method which helps employees
of an organization to balance their personal and professional lives. Work life
balance encourages employees to divide their time on the basis of priorities
and maintain a balance by devoting time to family, health, vacations etc. along
with making a career, business travel etc. It is an important concept in the
world of
B2B Marketing
September 2022 Examination
Q1. A business marketer (who is a potential supplier) is keen to supply cold-rolled (CR) steel
coils
to a major passenger car manufacturer, who has been buying
the same material from three
other suppliers on regular
basis for the past few years. As per the purchase policy, the car manufacturer cannot buy any material from more than three suppliers. What should
the business marketer do to supply CR steel coils to the major passenger car manufacturer?
(10 Marks)
Ans
1.
Introduction
A purchasing policy is a
collection of rules that control the requisition process. Purchasing policies
help procurement administrators implement their procurement strategy by
creating a policy structure that is aligned with the organization's strategic purchasing
requirements. This purchase policy may differ for different companies. They
involve various steps such as purchase requisition, identifying sources of
supply, calling for tenders or quotations, analysis of tight supplier, placing
of the purchase order, follow-up of the purchase order, receiving materials, an
inspection of materials, checking of invoices, and passing the invoice for
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Q2. Suppose you are working in a courier services company, which is ranked fourth in the
domestic Indian market in terms of market share. Your company management thinks that one of the ways to improve
sales & profit performance, as well as the
company’s market
share, is to implement the concept of Integrated Marketing Communications (IMC). You
are asked to prepare
a proposal indicating
the objectives, strategies & challenges in implementing the IMC. (10 Marks)
Ans
2.
Introduction
Integrated marketing
communication is the process used to unify marketing communication elements,
such as public relations, social media, audience analytics, business
development principles, and advertising, into a brand identity that remains
consistent across distinct media channels. It allows both public and private
organizations and businesses to deliver an engaging and seamless consumer
experience for a product and/or service, and to optimize an organization’s
image and relationship with stakeholders. integrated marketing
Q3. Read the following
Case & solve the questions
given:
When SS Electroplating Company started the electroplating operations in a residential
location in Bengaluru, it received a notice from the pollution Control Board to install the
effluent
treatment
plant within
15 days, failing which
they
would seal the plant.
The Director of the company collected the information that it would cost about ₹10,00,000
to buy an
effluent treatment plant, an
area of about 600 sq.feet to install it over a period of
2-3 months, & running cost of about ₹40,000 per month for the purchase of material like
costic soda & others. The effluent contained nickel, synide, cromium, cadminum & zinc,
which were to be treated separately using different chemicals. After effluent liquid of about
800 litres per day
was
treated, the sludge was to be dried, packed, stored & dumped in a
government notified place. The entire process would not only cost substantial amount, but
also would need additional area of
about 600-700 sq. feet
The company
gathered information that some of the competitors outsourced the effluent
treatment to government approved agencies, who collected the
effluent liquid from these chemical &
electroplating factories, & treated ( or neutralized) the chemicals at their effluent treatment plants. These agencies
charged ₹10
to ₹15 per litre for the treatment of effluent
liquid, depending on the type of chemicals. The cost of outsourcing was considered
much higher compared to in-house effluent treatment plant. However,
SS
Electroplating Company, like many other chemical &
electroplating factories did not have additional area for the
installation of
effluent treatment
plant.
The
Director was aware that the liquid waste from the factory would have harmful
effects
on the surrounding residential area. He also could not violate the
Government regulation
on environment control. The director
had
very little time – two weeks – to decide & act.
Questions:
a. If you were the Director of the
company, what would you
do & why? (5 Marks)
Ans
3a.
Introduction
Electroplating is one of the
varieties of several techniques of metal finishing. It is a technique of
deposition of a fine layer of one metal on another through the electrolytic
process to impart various properties and attributes, such as corrosion protection,
enhanced surface hardness, lustier, color, aesthetics, and value addition.
Electroplating and metal finishing continue to have great potential in the
development of technologies in various fields. The electroplating
b. Should all companies in this industry come up together as to save cost? Provide
your suggestions (5
Marks)
Ans
3b.
Introduction
The costs of a constructed
facility include both the initial capital cost and the subsequent operation and
maintenance costs. Each of these major cost categories consists of several cost
components. As for electroplating companies, they need large trucks of land
including assembly, holding, and improvement. It is important for design
professionals and
New Product Development and Managing Innovation
September 2022 Examination
Q1. Select a familiar company
and
assume that you are an idea manager responsible for generating
new-product ideas. How would you structure the new-product development process? What
sources of new ideas would be most valuable? (10 Marks)
Ans 1.
Introduction:
A product
development process is the broad range of tasks that a business performs to
design and produce a new product. A product idea could start in the field, a
laboratory, an office, or also referred to as the front line. Innovation also
originates from client needs.A corporation often develops a new product concept
and then undertakes research, develops, creates, prototypes, and tests it
before putting it on the marketplace. This method is broken down into segments,
sections, or processes. The procedure through which a business creates new
products in order to fill market needs is known as the product development
procedure. Although almost every business creates new goods or services, the
methods used by various
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Q2. Assume that you have been
hired by General
Motors
to
develop
three alternative product concepts for a
voice-activated, verbal Internet link it plans to make available in
its
luxury cars.
This system
would allow an automobile's occupants
to access the Internet, e-mail, and e-shopping sites while driving or riding around. In developing
the three concepts, think carefully about who would use such a system and when, where, and
how. Which of your three concepts do
you think has the greatest
potential? (10 Marks)
Ans 2.
Introduction:
General
Motors has production and assembly sites, as well as distribution centres, all
around the United States, Canada, and other nations. Automobiles and trucks,
automotive components, and engines are the organisation's primary goods, and it
also provides financial services. A product concept is a broad vision of the
item you wish to develop or sell. It is a concept that may be adjusted and
enhanced through time. A product concept addresses client requirements,
commercial concepts, or technology advancements. The offered product idea is
Q3. In early 1985, Chesebrough-Pond’s Inc. began marketing
the Aziza Polishing
Pen in the
Prince Matchbelli line of cosmetic
products. This item closely resembled a marking
pen, and it was used to apply nail polish
quickly and neatly.
The
idea of “polish” in a pen was not new, but the company had to solve the problem of how to get correct polish flow.
The
solution resulted in part from the firm’s policy of
free time, whereby its technical research scientists could use Friday
afternoons for whatever research activity they wished, so long as it related to a C-P business.
One
of the scientists, John D. Cunningham, saw another lab employee with a large marking pen made by Pilot Pen Company, and he thought that if Pilot could solve some
of the flow problem, perhaps he
could too. And he did – through cooperation with Pilot,
some solid creative thinking, and use of other C-P technology. Free time was a controversial
program, and this
was the first tangible output since its
installation at
C-P.
The pen was an attractive metal tube about the size of a cigar. The container color
matched the polish color. Two or three coatings were required. A metal ball mixed the contents when the tube was shaken vigorously for 30 seconds, and the tube had to be
stored on its side.
The product was marketed with other Prince Matchbelli items and had a retail price
of about
$3.50. It received considerable
publicity when it was introduced,
including special
section on the CBS morning news
program. The newsworthiness came primarily from
the
free time angle, but
one newsperson applied
the product on all 10 fingers while
another newsperson
narrated how
the product
was
developed.
The
product sometimes
smudged, and the pen tip eventually lost its shape. But despite
these problems, the ease of application was thought to appeal to working women who
don’t have time for lengthy manicures.
The market for this product category was $130
million annually, and the Prince Matchbelli division wanted an 8 percent share of market in
1985.
The
firm did not announce its entire product development procedure. Use the material
as discussed during NPD session to point out.
a. Which steps in the new product development process would
be critical for such a
product? (5 Marks)
Ans 3a.
Introduction:
The
process of developing a concept into an useful software application is referred
to as new product development. The New Product Development process includes
determining a marketing opportunities focused on consumer demands, establishing
the viability of the idea, and producing workable software. Since so many
operations must be coordinated, the new product development process is crucial
for businesses. From marketing and advertising to
b. What type of testing you would propose for the
product?
(5 Marks)
Ans 3 b.
Introduction:
The
process of developing a product includes each step required to take it from
conception to market availability. This includes determining a market need,
studying the landscape of competitors, envisioning a remedy, creating a product
vision, creating a minimal marketable product, etc. Before launching a new
product to the market or updating the features of an
Strategic Financial Management
September 2022 Examination
1. A
realty major DFL Ltd. has planned an outlay of ₹48 crore towards launches of
housing and commercial projects in the medium term. The following financial
information is available for the project-
a.
Depreciation would be on a straight-line basis over six years and salvage value
is assumed to be nil.
b.
Revenue in each of the years 1 to 6 from different projects are expected to be
as follows:
i.
₹12 crore from premium luxury housing
ii.
₹5 crore from value homes in Gurugram, Chandigarh tri city and Chennai
iii.
It also expects ₹7 crore from its office joint venture project with Hines
iv.
₹2.5 crore from an IT park in Noida
v.
The remaining ₹2.5 crore will come up from commercial projects in Delhi and
Gurugram
c.
Variable costs are expected to be ₹10 crore per annum for all the projects and
annual fixed costs ₹2 crore.
d.
Corporate tax rate can be assumed at 25% and the appropriate discount rate at
15%.
You
are required to determine the NPV of the project.
Answer
1.
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Question
No. 2. A December 2021 news article in Economic Times stated that Serum
Institute of India (SII) has topped the Burgundy Private Hurun India list for
the biggest value creator. It has experienced a rapid upswing in its revenues
due to producing more than a billion COVID-19 vaccines for distribution in
India and abroad. Given its early foray into manufacturing critical COVID-19
vaccines, SII has seen its value soar 127 per cent in 2021 to ₹1.8 lakh crore.
Valuation is an essential financial exercise that caters to a wide variety of
financial objectives. Explain the discounted cash flow approach and the multiples
approach of valuation.
Ans
2.
Introduction
Commonly known as DCF is a model of valuation which
takes into account the estimate of the expected future cash flows that an
investment is going to generate in the future. It is an attempt to compare the
future inflows of the investment with the current outflow of cash. The basic
notion behind the valuation technique is to calculate the value of investment
today based on the cash inflows that the person shall receive because of the
investment.
Concepts
and Applications
The discounted cash flow (DCF) technique and the
multiples approach are the two most frequent
Q3. Some
analysts believe that a company's dividend policy is often seen as a testament
to its confidence in future earnings growth and sustainability of the business.
In the past, shareholders have lodged complaints about companies denying them
dividends despite possessing spare cash balances. As a result, SEBI mandated
top 500 listed companies (based on market capitalization) to formulate a
dividend distribution policy. This mandate was recently revised and is now
applicable to top 1,000 listed companies. In response to the revised mandate,
many companies like Bajaj Auto have changed their dividend policy in January
2022. However, the Modigliani-Miller (MM) model states that the present value
of the firm is independent and unaffected by future dividend payments.
a. State
the MM dividend irrelevance theory. (5
Marks)
b. Do
you feel that the above-mentioned belief is a limitation of the Model? Also,
please elaborate on the other criticisms cited for the MM Model.
a. MM Dividend Irrelevance Theory
Ans
3a.
Introduction
Modigliani and Miller have stated various theories
and one of the famous among such in the capital market is the irrelevance
theory. Although dividends have been deemed important for the decisions fo the
investor, the irrelevance theory states the opposite.
Ans
3b.
Introduction
The MM theory has argued that the dividend is not
relevant when determining which company to invest in or value of the company.
In short there is no difference when the company retains the earnings or
distributes them. But there are certain limitations which has been pointed out
by
Entrepreneurship and Venture Capital Management
September 2022 Examination
Q1. Social ventures tend to have greater stakeholder
issues and challenges than traditional
entrepreneurial ventures. Explain the statement. (10 Marks)
Ans 1.
Introduction:
Social
entrepreneurship is the means by which people, businesses, and businessmen
create and finance remedies that primarily deal with social challenges.
Therefore, a social entrepreneur is someone who looks into business prospects
that benefit their neighbourhood, community, or the entire planet. A for-profit
business strategy called social entrepreneurship aims to have a beneficial
influence on environmental or social challenges. It is a person that looks into
business prospects that benefit their neighbourhood, nation, or the entire
planet. A business idea known as a social venture or social enterprise stresses
a social benefit in addition to commercial achievement. Social businesses
frequently include their purpose or
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Q2.Kavya wants to start a multi-cuisine restaurant. Kindly write a business plan in detail keeping in
view
multi-cuisine restaurant. (10 Marks)
Ans 2.
Introduction:
A business
plan is a crucial document that gives a summary and outline of the future of
the firm. Every company ought to have a business strategy. The approach the
owners will use to go from where the
business is right now to where the owner wants to be in the future should be
explained in the plan, along with the main objectives. A business plan's goal
is to clarify the strategy for beginning or expanding the company. It outlines
how to accomplish the main professional goals. If Kavya wants to operate a multi-cuisine
restaurant, a solid business plan should make it easier for her to manage the
whole business operation. A business plan for an
Q 3.Akshay and Della has left their existing corporate job and are planning to start an advertising
company.
a. How do Akshay and Della approach the funding of their business whether it should be
bank loan or venture capitalist. Kindly justify (5 Marks)
Ans 3a.
Introduction:
In a loan,
a certain amount of funding is given to some other person in consideration of
the worth or principal amount being repaid at a later date. Loans may be made
for a predetermined, one-time sum or as an open-ended credit facility with a
cap of up to a certain
Q
3b. Which form of ownership is best for this business (advertising company). Kindly justify. (5 Marks)
Ans 3b.
Introduction:
Businesses
may also be categorised based on who owns them, and choosing who owns what is
one of the most crucial business decisions. It is crucial that this choice be
made after seeking legal advise or financial analyst since management
considerations have a significant impact on the future of the company. While
choice between the various forms of ownership
Lean Six Sigma
September 2022 Examination
Q1. List the various activities of DMAIC along with tools for conducting business process improvements for
a manufacturing organization. Make a list of any 5
process
audits that can be
used in a car
manufacturing
company
and explain at
least
2
such audits. (10 Marks)
Ans 1.
Introduction.
DMAIC stands for Define, Measure,
Analyse, Improve, and Control. It is used to improve the quality of results
that organization processes produce. It is a framework that allows
organizations to implement improvements in their business processes by breaking
them down into measurable steps and then applying standard tools like the
Balanced Scorecard, Kaizen events, and Six Sigma to drive continuous
improvement. The DMAIC uses a large number of sources, consisting of
prescriptive accounts of the method in the practitioner literature. Five themes
are selected from the problem-solving literature for the analysis of DMAIC. The
study provides a characterization of the types of problems for which DMAIC is a
suitable
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Q2. Imagine
yourself to be a six-sigma project leader in a hospital. Create a fishbone diagram for the problems (any
5) being faced by a hospital OPD and explain the steps involved in the FMEA with an
example for
each step. (10 Marks)
Ans 2.
Introduction
The health sector today undergoes so
many challenges. We begin with the rising health care cost. Many stakeholders
play a key role in determining the cost of healthcare services, ranging from
device manufacturers to medical drug manufacturing companies and payers to
insurance policy providers. The rising cost of healthcare directly impacts the
revenue of the healthcare companies, as increased cost discourages patients in
many ways, from taking lab tests to doing regular follow-ups post visit, which
ultimately leads to poor patient outcomes. Other challenges include pressure on
pharmaceutical prices. An increase in prescription
Q3a. Mention all the points to be considered for constructing the SIPOC diagram with an example from service industry. (5 Marks)
Ans 3a.
Introduction
The
goal of the SIPOC technique is to determine results, identify inefficiencies,
and provoke process improvement efforts by providing a high-level overview of
the current processes and challenging people to define new and improved ones.
SIPOC diagram is a visual representation of business processes in a table form.
The acronym stands for Suppliers,
Q3b. Mention any 5 points of difference between verification and validation with examples for
each. (5 Marks)
Ans 3b.
Introduction
Many
people use the terms verification and validation interchangeably without
realizing the difference between the two. Not understanding that difference can
lead to many models that do not truly represent a real-world process and lead
to errors in forecasting or predicting the
Managing Business Process Outsourcing
September 2022 Examination
Q1. BPO is often considered to be a high-risk project for an organisation. Every organisation will face certain risks that need to be evaluated and for which appropriate
mitigation measures need to be determined.
List out the various risk factors involved in outsourcing of Call center for customer support process and digital
marketing
to
a
BPO for a Automobile manufacturing company. (10 Marks)
Ans
1.
Introduction.
Providing
good customer service is a key component to maintaining the ongoing success of
your company, therefore, call centers employ a different set of strategies in
every organization. This strategy is set to achieve one common goal which is to
deliver exceptional customer service experiences. The alternative is embracing
cloud computing where a different organization managesits call centers that are
cloud calling. This is a type of unified communication as a service (UCaaS)
that offers voice communication through a third-party host thus replacing the
need fora collection of technologies that may include traditional office
telephone, softphones,and private branch exchange (PBX), and teleconferencing.
This cloud
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Q 2. Describe the conceptual
model
of
BPO
strategic
partnering
with
reference
to
the following:
a. Readiness for
outsourcing
b. Selection of
an appropriate BPO partner
c.
Tender negotiation
(10Marks)
Ans
2a.
Introduction
BPO is generally seen as the delegation
of entire, or parts of, organizational business processes to a third-party
provider including the hardware and software that supports those processes. An
example is a leading company that is Paws and Whisker. They choose the best
processes because in the organization there are those clients who understand or
feel by the use of electronic mail will help them solve their issues while
there are others that may prefer a live call. The process of Business Process
Outsourcing (BPO) is the concept
of hiring another outside business or company to fulfill a process that your
business needs to operate.
Q3. Banks have often built the majority of their technology solutions in-house in the past, this
has
changed gradually in recent years for a number of reasons, including
costs, speed to market, and
access to innovation and expertize. XDFL Bank's outsourcing-focused
approach has been led by its desire to concentrate resources on meeting clients’ banking
needs.
Part of a larger financial services group, the bank has a small but growing
share of domestic household lending and retail deposit markets, with growth driven by marketing to the parent
group’s clients and by generating new business. The bank serves customers
via both digital channels and a branch network, with a particular focus on high levels of
automation and
investment in self-service delivery channels.
“Any bank’s systems must provide high availability, high levels of security and have the ability
to cope with periods of high transaction volumes. Indeed, the ability of a bank’s
underlying operating
infrastructure to deliver on these expectations
is critical to maintaining client
trust," said the bank’s
head
of IT.
From an IT perspective, the bank’s strategy
has been to outsource
system support and
development as much as possible: it brought in all of its 80—100 systems -
from core banking
to reporting to applications supporting its digital channels. This
means the primary responsibility of its 30 in-house IT staff is to govern and manage relationships with third-party vendors.
The key reason for choosing an outsourcing strategy was to help the bank to focus on meeting customers’ banking needs; IT supports
this aim, but it is not a core competence
integral to
the bank’s ability to
serve customers.
“Rather than competing
to recruit today’s developer skills, the bank decided it was better
served hiring staff that can combine a number of skills, including developer experience,
project and vendor management to ensure that we work effectively with third-parties to deliver superior banking
services to clients,” explained the bank’s head of IT. The bank’s approach to service development
is customer-driven and
agile,
which
means it tends to make a lot of incremental changes on an ongoing basis, rather than launching big projects
or releases. Despite only
hiring around 30 in-house IT employees, the total number of people
working on the bank’s
IT infrastructure across
all vendors
runs into
the
hundreds.
a. Does XDFL Bank's approach on outsourcing give itself an advantage in terms of managing risk
better? Justify.
(5 Marks)
Ans
3a.
Introduction
Banking services are perceived as
commodities just like electricity and cellular services. Many customers do not
decide where to bank, they begin to bank at an institution that is close at
hand or one that is most convenient when they want to start an account. Where
there is competition among institutions, there is a need for this institution
to use a business procedure
Q 3b. What would be the factors on which the success of the outsourcing endevour of the bank be
most dependent on? Explain in brief.
(5 Marks)
Ans
3b
Introduction
Financial institutions delegates one or
more project processes to an external provider that in term of Administrates,
owns the selected processes based on measurable and performance metrics. Banks
highly outsource processesto support the business acquisition and account
servicing activities associated with the customer lending lifecycle. These
processes are usually defined by industry analysts and advisors. Manufacturing
industries may deal with a
IT Security and Risk
Management
September 2022 Examination
Q1. As a term, people, process, and technology (PPT) refers to the methodology in which the balance of
people, process, and
technology drives action:
People
perform a specific
type of work for an organization
using processes (and often, technology) to streamline
and improve these processes. What do you mean by security awareness for people, process, and technology?
(10 Marks)
Introduction
People,
process and technology is a framework that is used by most organizations to
improve the day-to-day activities of their employees and tools efficiently.
This framework has helped to map the entire value streams of people, processes,
and technology. This helps provide full control and visibility into
high-performing teams so they can optimize operations and ship faster. This PPT
framework is all about how they work together. The process makes this work more
efficiently. Organizations can achieve efficiency by balancing people,
processes, and technology relationships between them. The technology change
also impacts that they should be a change in people and processes to adopt the
new tools. If organizations don’t
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Q2. Access control is a method of guaranteeing that
users are who they say they
are and that they have the appropriate access to company data. Companies often grant access to
information and assets to staff
even
if it is not relevant to that
member of staff’s role.
Describe access control methodologies and implementation for purpose of security? Give detailed justifications for your recommendations. (10 Marks)
Ans 2
Introduction
The
ultimate goal of an access control system is to provide a level of security
that reduces risk to an organization. These organizationscenter on data from
employee onboarding and offboarding to product plans, financial documents, and
customer details. Every organization must pay close attention to how they
store, access, and protect their assets. Without proper access control,
organization leaves their staff and customers vulnerable to cyberattacks, data
theft, or breach of privacy and data protection laws.An access control system
controls who can view or use any given resource. This can translate to who can
access and edit a particular
Q3. Started in March 2011, Company X is a New Delhi-based custom software solutions
provider company. Company deals in developing and customizing software solutions for clients on a
project basis and provides technical and business support in an outsourced
capability. The main business and service areas of the company
include IT consulting,
web design and
development,
mobile applications development, software development, robotics and Internet marketing. The company has
an
employee base of 50 people, and it caters clients from a wide range of industries including aerospace, automotive, consumer
goods, food, metal fabrication,
medical, pharmaceutical
and solar panel, among others.
Key excerpts are presented based on the interview responses from employees across hierarchy in
the
company.
Excerpt 01:
if the productivity is lost in our area, then it directly relates to losing our clients,
because we have to deliver our projects within scheduled time. And if client loses the trust, he will not give us more
business...
Excerpt 02:
for my organization, there are two assets which are most important;
one is the information
which we hold and process, the second one, I will say, the technical human resources who do this job... my organization survives on managing information...
Excerpt 03:
time to time, there is top management support, but not up to the level what is required
in our organization, it is lacking..
Excerpt 04:
comprehensive information
security policy is there,
but
its compliance
is another issue…
3a. Based on the information presented above what would be the main areas of concern w.r.t IT Security for Company X? Give justification for each of your observations. (5 Marks)
Ans 3a
Introduction
Company
core business integrity and staff protection are critical, investing in
security in companies are important in protecting against cyber-attacks and
security threats. Data breaches are time-consuming, expensive, and bad for
business. With strong information security, a company reduces its risk of
internal and external attacks on information technology systems. They also
protect sensitive data, protect systems from cyber-attacks,
Q3b. What would be the recommendations which you would like to suggest Company X to
safe guard them from any potential security threats. (5 Marks)
Ans 3b
Introduction
Data
breaches and cyberattacks have, unfortunately, become a common issue that
businesses of all sizes need to guard against. Knowing how to prevent potential
security threats is crucial to running a company’s operations effectively and
securely. Information security threats exist both outside and inside your
organization. For Company X to protect the security threats,
Digital Payments
September 2022 Examination
Q1. Apple
Pay is a mobile payment and digital wallet service by Apple Incorporation. It is a type of contactless payment service that allows users to make
payments at all locations where contactless type of payment is accepted. It is a technology (Near Field Technology, NFC) that
stores
the card and bank
details and pulls out the information at
the time of payment. Discuss how the payment is made using
Apple Pay by
mentioning the major advantages of NFC and its areas of applications. Also, discuss the different
security threats to
NFC
in these countries.
(10 Marks)
Ans
1.
Introduction
A couple of years ago from the World
Summit on Information Society, the use of technology and its use has increased
affecting today’s markets positively. Most companies thrive to advance the number
of services using this digital device. According to research made by
International Telecommunication Union, there is an increase in subscribers. In
a period of three years, there has been an increase of approximately five
billion subscribers. Following this trend, Big and Fine Technological companies
such as Apple have revolutionized their
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Q2. Digital Payments have become the most preferred mode of instrument for making payments of goods and services. It has also been observed that more than 80% of transactions have been done only through this mode only and this trend will increase in future as per the prediction by experts. There are variety of digital payment methods
which are followed and
used
by
different individuals as
per their convenience.
Considering the same scenario, discuss the innovations and future of Digital payments
by mentioning any two innovative technologies which can change the entire traditional way of making payments digitally.
(10 Marks)
Ans
2.
Introduction
Digitalization is defined as the use of
technology as part of everyday life for example a person transacting money from
his or her bank account to payees for his or her day through a digital mode of
payment. There are various modes of digital payment, they include mobile
wallets, Point of Sales, banking cards, Unstructured Supplementary Service Data
(USSD) and digital Currencies. This digital payment is sometimes referred to as
cashless, faceless and paperless. These digital payment modes have enhanced
revolution and created a platform for
Q3. Cryptocurrencies are always in news for
one or the other things. Most of
the traders are also looking
forward and trying to gather more information in these types of currencies
so that they can invest and mine them. The backbone of Cryptocurrencies are the
Blockchain technology which is a type of digital ledger system that maintains the records of
all
transactions done
in mining of these currencies.
With
the same perspective, discuss the following:
a. Discuss the features of
blockchain
which makes
the
complete management of cryptocurrencies
transparent.
(5 Marks)
Ans
3a.
Introduction.
Block chain technology is among the
supply chain technology that entails distributed network computers. These nodes
maintain information shared with its security and data integrity. Block chain
is set of rules and encryption technologies for securely storing data in
distributed ledger and technology underlining explosion of new digital
currencies. Block chain has
Q 3b. Explain the various layers in the
stack of bitcoin blockchain.
(5 Marks)
Ans
3b.
Introduction
Bitcoin is a decentralized digital
currency that you can buy, sell and exchange directly without an intermediary
like financial institutions. There is the need for a new digital payment system
basing on cryptographic proof instead trust. Stack of bitcoin block chain
Integrated
Marketing communication
September 2022 Examination
Q1.
For the upcoming new first-ever physical HEALTH LABORATORY outlet from the
existing successful online e-health check-up service
provider ‘HEALTHFINE’, develop their
Integrated Marketing Communication Planning process plan. The answer should not only give a brief theoretical explanation of each step but also apply
the theory
concept
for each
step with the given pathology service outlet service getting introduced. (Expectation is that you will write all Integrated Marketing Communication planning
process steps, each step will be first explained in theory in brief and then same step will be represented for handling new
pathology
laboratory outlet related
Integrated Marketing Communication need.
Answer within the structural learning
imparted with
appropriate application of the concept will be
considered for evaluation. You can make assumption/s
but state them clearly)
(10
Marks)
Ans 1.
Introduction:
Integrated
marketing communication is combining a range of communication media to convey a
unified, consistent statement and have the intended effect on consumer
perceptions and behavior. Create, communicate, and produce value to consumers
so that the "total is more than the sum of the parts" is the goal of
the integrated marketing communications process. To clearly explain the value
to clients and foster relationships with customers, a corporation's promotion
tools are combined. Increased customer acquisition, retention, and loyalty are
made possible by it. An IMC strategy is just as important as a strategic plan,
regardless of the
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Q2.
As an expert in Integrated Marketing
Communication, you have been asked to develop the
process of branding for a new coming up branded jewellery chain of exclusive
outlets in your city. The answer should not only give a brief theoretical explanation of each step but also apply the theory
concept for each step with the given retail service. (Expectation is that you will write
all
process of branding steps, each step will be first
explained in theory
in brief and then same step will be represented for handling new jewellery
brand. Answer within the structural learning imparted with appropriate application of
the concept
will
be considered
for evaluation.
You
can make
assumption/s but state
them
clearly). (10 Marks)
Ans 2.
Introduction:
A brand is
an abstract entity used in marketing or business that makes it easier for
customers to recognize a certain organization, item, or person. It enables you
to establish bonds with customers, which may ultimately result in the
development of devoted clients. The methodical procedure used to develop,
communicate, and strengthen a company's brand is known as the branding process.
It entails a series of actions that happen in order. These steps may change
based on who is performing the duties and the particular results the company is
attempting to attain. Your brand's color
scheme, typefaces, tone of the voice, symbol, and
Q3.
A leading international gymnasium brand is setting
up a
gymnasium in your city. This
brand usually sets up its gymnasium
in an owned place, have a non-exclusive uni-sex set up for male and female. As they are new within your city, they are seeking your
support as an expert
on the following aspects;
a.
Provide a DIRECT
MARKETING plan, in brief,
using
characteristics of
direct marketing. The answer can directly apply
the learning for the given service. (Answer within the structural learning imparted with appropriate application of the concept will
be considered for evaluation).
(5 Marks)
Ans 3a.
Introduction:
Direct
marketing, often known as direct response marketing, is a promotional method in
which communications are delivered to end-users. It aids in eliciting a
positive reaction from prospective buyers and persuading them to act. As a
result, a powerful and compelling call - to - action (CTA) is an essential
component of direct marketing. A type of advertisement in
b. Provide solutions aligned with the
three modes of
marketing communication
framework. The answer can directly apply the learning for the given service. (Answer within the structural learning imparted with appropriate application of the concept will be
considered
for evaluation)
(5 Marks)
Ans 3b.
Introduction:
Marketing
communication describes the process used by businesses to pass information
about the products available they offer for sale to people, either actively or
passively, in order to encourage people to acquire them. The strategist uses
various promotional platforms and techniques in conjunction with brand
communication to raise brand visibility in the market,
Services Marketing
September 2022 Examination
Q1.
You stay in a semi-urban set up and near your house, medicine delivery is
extremely unreliable. The medicine shops close around 9 PM and medicine
availability becomes a challenge. You come up with a business plan to deliver
medicines to all houses, (in the area) at no extra cost, 24X7. The challenge
however is that companies like 1mg, Net meds are already offering their
services in the area. The advantage for you is the popularity of ordering
medicine online is still not prevalent by the people in your area. You intend
to buy the products from the nearest retail point and delivery to the customer
with the help of, few delivery personnel that you will maintain. However, you
intend to start with promotions first. A consultant suggested promoting the
brand in a big way. How will you do this? (10 Marks)
Ans
1.
Introduction
The healthcare sectors are a brought effective
contribution to managing the health and services of individuals with the supply
of procurement and adequate supply of products. Similarly, it is also analyzed
from the recent time of covid that shortage of drugs and clinical centers
developed due to the lockdown scenario and business era that affected the
individual running and professional way of life. Moreover, the distinctive
products of this segment encompass scientific setups and machines, medicine,
and the medical system that help satisfy the current scientific situation and
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Q2.
Salman goes to 'Javed Habibs salon,' and Amir goes to 'Lakme salon'. If you are
an entrepreneur who wishes to open a salon, how will you differentiate your
offerings vis a vis your competitors. You are also clear that you want to offer
your services at a higher price point, where you intend to service fewer client
bases. How would you plan your service offering? (10 Marks)
Ans
2.
Introduction
In modern lifestyles, each person tried to look
expert as well as adorable as per the situation that helped to sell the
services demand and analyzed the accessibility of the marketplace. In addition,
numerous makeup artists and professionals have worked on this subject and
earned numerous per consumer required and satisfied offerings in the modern era
of generation and development. Moreover, Lakme is one of the most traumatic top
brands that affected consumer segments and promoted the target audiences with
reliable services by reading the business demand. The brand
Q3.
a.
How will you build a renowned brand? (5 Marks)
Ans
3a.
Introduction
The main motive related to transferring the business
is branding recognition. The renowned brand value is exploring the adjustments
and accessing the popular goods; however, now not so annoying from preceding
changes in the services. The data guide values can be required to renew the
changes accessing the
b.
How will Sundar deal with his complaining customers? (5 Marks)
Ans
3b.
Introduction
Similarly, clients are addressed and document the
grievance if they examine some product defaults and deal with the
characteristics and further loss of facts added to existing products.
Additionally, they suggested adjustments and developed information approaches
to resolve idea
ess.
Insurance
& Risk Management
September 2022 Examination
Q1. What
could be the Cruciaity of different Payment Aspects in the Indemnity clauses of
Insurance? (10 Marks)
Ans 1.
Introduction:
In the words of Roscoe Pound
and Rudolf von Ihering, to manage an excellent social norm and standard,
there's a requirement to balance interests. Be it from a legal attitude or
societal perspective, balancing of interest is the maximum critical aspect. It could
be balancing the interest of different parties to a contract and balancing the
interest of the employer and the employee. The world today has started out
using opportunity strategies to solve disputes. In India, this alternative
dispute decision approach has arisen in the final decade. The primary Buy Complete from
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Q2. The
Prospect & Insurance Company foresee each other Utmost Good Faith in Life
Insurance
contract signing – Kindly explain (10
Marks)
Ans 2.
Introduction:
Insurance aims to amplify the insurance of chance to a large
volume. The primary cause of doing it is compensating for economic losses
someone might incur because of peril or unsure event. It is, therefore, no
longer a form of rate to avoid the peril but to offer help to the economic loss
of the beneficiary of the assets.
Prospect and insurance company:
A prospect is a capacity customer of the insurance. He's the one
who has agreed to buy the coverage. If A needs life insurance, he will go to an
insurance company B and get his life
Q3a. How the
technicalities of Re Insurance can be perceived in advance? (5 Marks)
Ans 3a.
Introduction:
The idea of coverage is to make extensive the coverage of hazards
to a massive extent, and the number one purpose of doing it's far to compensate
for economic losses someone may incur because of peril or uncertain event. It
is consequently not a price to avoid the peril but to provide assistance to the
monetary lack of the beneficiary of the property. Once in a while, the coverage
Q3b. If a
Health Insurance Policy agreement for Cover of Rs 5 Lakhs is about to expire on
31st of March, on 28th March person gets Heart Attack & gets admitted in
Hospital. Even though person gets a reminder letter on 15th March, still Heath
Insurance policy is not renewed By Pass Surgery is advised. Person also wants
to change Health Insurance Company (Contract) from coming Financial Year.
Kindly advise RIGHT course of Action as per Health Insurance guidelines
parameters (5 Marks)
Ans 3b.
Introduction:
The idea of insurance is to enlarge the coverage of danger to a
large quantity, and the primary cause of doing its miles to atone for economic
losses someone might incur due to peril or unsure event. It is thus not a type
of rate to keep away from the peril but to offer help to the financial
Digital Marketing
September 2022 Examination
Q.1
M/s Schoolykids is a brand that sells school bags, stationary products, water
bottles, school shoes, etc. The company is known for its quality products and a
large variety of design that is liked by school kids. The company wants to
reach the mass audience, and that is the reason that company has kept their
product prices low. The company is planning to go online and sell its own
product on its own website with the name www.schoolykids.com The Company has no
online presence and has never done any online activities.
1.
As a consultant to the company, suggest various ways to promote the brand
online.
Ans
1.
Introduction
Market presence for a company is
defined because of the significant changes that assist manage and discussing
purchaser demand based on efficiently defining the work demand. Furthermore,
the influential business messages and attributes are held to managing business
demand and bringing indirect and direct business presence in the marketplace.
However, market access was introduced to the service demand. It helped address
the exporting services, including low business risk and fast entry in business
demand for selling the modifications and organizing the
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Q2.
Explain the 6S Digital Marketing Implementation Strategy for the brand school
kids.
Ans
2.
Introduction
Digital marketing includes useful references and
advertising business alternative modifications with growing the design of
online business presences and handling the services demand with managing the
work-existence changes in current situations. It will represent the information
about beginning digital marketing and its unique 6S elements for representing
the business demand. Further, digital marketing, online services presence, and
demand to advocate correct services are added to the complete services by exploring
the demand and managing the reviews
Q3a.
As consultant to the company, describe and explain to the management of the
School kids the difference between Brick and Mortar and Brick and Click models.
(5 Marks)
Ans
3a.
Introduction
Further, management services for business growth are
added to the services related to pleasant control, changes, business
inspection, and regulating the modifications with dealing with the vending
evaluations and addressing the licensing values of organizations. It’ll add
organizations'
Q3b.
Explain to the board of school kids the four dimensions on which the extent of
digital presence can be measured?
Ans
3b.
Introduction
Further, digital services presence is required for
current business because the whole lot is delivered on line operating that
realizes the simpler strolling of the company with managing the business
standards and beneficial services advantages in the market adjustments. It will
be involved in this content that markets virtual presences and dimensional
values that manage the
International
Banking & Foreign Exchange Management
September 2022 Examination
Q1. You are working with an
international bank. A client of yours who is in export-import business
approaches you regarding his international transactions in different
currencies. As per the market, the US dollar and Euro would see an upwards
trend. Your friend fears the loss in his business due to this rise in
currencies as he imports raw materials for his business and deals in these
currencies. To mitigate the risk of loss, what products would you suggest to
your friend. Explain them in detail. (10 Marks)
Ans 1.
Introduction
Foreign
money exposure, from the factor of view of a corporate entity, is the quantity
of vulnerability that impacts its stability sheet and profit and Loss figures
and could result only from the movements of the trade price. For converting
foreign currencies, i.e., switching from one currency to another, the exchange
risk is frequent as a logical collection. As a result, foreign exchange hazard
management is essential in a corporate Its sample assignment only
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Q2. You are given an assignment for
your mid-term exams. You are supposed to identify the top 5 banks of India
based on market cap. Identify their correspondent banks in major hubs like New
York and Shanghai. List the services/functions these correspondent banks play
on behalf of their Indian counterparts. (10 Marks)
Ans 2.
Introduction
Right here is the list of the top five largest banks in India in
2019. The order of this listing has been ranked according to the Market
Capitalization of the Banks.
1. IndusInd bank Ltd: has been ranked the 19th in the role of the
various top 50 valuable Indian manufacturers in 2014 as evaluated through the
BrandZ top 50 rankings powered by the Millward Brown and WPP. The bank has
bagged the 39th rank in Interbrand fine Indian brands
Q3. EXIM Bank is conducting a
webinar on “Financing of Foreign Trade” as a part of creating awareness among
businesses about facilitating foreign trade transactions. As a speaker,
a. You are supposed
to explain to your audience the various financing facilities available for
importers and exporters in international trade. (5 Marks)
Ans 3a.
Introduction
Worldwide trade Finance enables importers and exporters to get
rapid access to finance to get their products no longer most effective
manufactured here in the home market but also exported internationally. If
you're an importer or exporter and involved in global change, you could get
access to global change Finance as a key to succeeding in global change. Global
trade finance
b. Explain to your
audience when the export credit can be availed. (5 Marks)
Ans 3b.
Introduction
The Commerce Ministry in India has initiated a post-shipment credit
facility as a short-term trade finance solution for helping exporters to tide
over their requirements for operating capital for the time between delivery
items and receiving payment from.
Marketing Research
September 2022 Examination
Q1.
Dabur Chyavanprash is a prominent brand in Dabur’s product portfolio. Analyze
its various attributes of brand equity. You can use public domain data to
analyze the same. (10 Marks) –
Ans
1.
Introduction
The FMCG area demand is introduced to different
business flags by adding the brand values, identifying the distinct
modifications, and developing the natural healthcare products and services with
the nice digestive changes and reliability with brought product changes.
Furthermore, the business demand is introduced to the precise services
development and managing the brand values and services accessibility with
handling the work services in the current market. But, the necessities of
services in present-day business are vital for managing the
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Q2.
Amul Ice-creams wants to assess the attitude of customers towards all the
aspects of their brand including 4Ps, purchase preference, loyalty etc. They
also want to know, which other brands (minimum 2) are in the consideration set
of customers and why they buy the other brands. You have been commissioned the
task of designing a questionnaire for the same. They also want the demographic
details of customers for profiling. Use appropriate statements and the right
scale while developing the questionnaire. (10 Marks)
Ans
2.
Introduction
Business marketing strategies are introduced to the
concert of business working that helps to control the exceptional work sports
and competitive benefits of corporations through managing the consumer's
segmentation and sales of organizations. Moreover, there are exclusive business
strategies and departments of operating that help to address special additives
of organizations, such as control tactics, strategic management changes, and
advertising business thoughts with
Q3.
An electric car priced at 15 lakhs is launched by a leading Korean Automobile
company in India. The company enjoys great brand reputation but they are
launching the electric car for the first time. Their first target market is the
four metros in India (first year) and they want to scale to other parts of the
country as well. They have provided charging facilities across petrol stations,
malls, housing colonies and still developing the same facilities at a high
pace. They are targeting the upper middle class and above to buy the vehicle as
a second car or attract young affluent first time buyers.
a.
What media mix will you suggest for the campaign? (5 Marks)
Ans
3a.
Introduction
Social media strategies and online marketing is the
new trend of businesses that assist in connecting uncountable numbers of
stakeholders and purchasers through easy access to online services and changing
values. Moreover, this content material will discover the idea of media
marketing techniques brought to business tasks and strategies for developing
first-rate campaign
b.
How will you measure the ad effectiveness after the first 3 months? (5 Marks)
Ans
3b.
Introduction
Market and worker effectiveness help to degree the
fine of services and upload the unique business compilation based on market
competitive adjustments and competitors of organizations available inside the
worldwide marketplace. This phase will describe the working records on
Advanced Supply Chain Management
September 2022 Examination
Q1. In the present dynamic business scenario, Maxx Private Ltd, manufacturer of consumer products,
wants to have a competitive
edge over its competitors. To achieve this,
what would be your suggestions for Maxx in adopting different processes
and technologies for aligning the capabilities of their supply chains with their business strategies? (10 Marks)
Ans 1.
Introduction
Maxx Private Ltd, the manufacturer of consumer
products, wants to have an aggressive facet over its competition to
differentiate its product from marketplace competitors through improved
performance and productiveness. The competitive area directs the company to
acquire its aggressive advantage by cheaply using production goods and services
and supplying these products to customers at a sustainable and truthful charge
to their rivalries. Advance supply chain management monitors the transport of
goods and services and data from the suppliers and
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Q2. Supply chain performance management is a unified
approach to improve
the effectiveness and efficiency
of all supply
chain process. Discuss how organizations can
improve their business
performance by implementing optimization, integration and restructuring of supply chain.
(10 Marks)
Ans
2.
Introduction
Enhancing
supply chain control provides customers with quick services, satisfies their
demand at truthful fees, and makes the business profitable and sustainable. The
supply chain control performance reports the agency to boost its effectiveness
and productiveness and the strategies and technologies that convey aggressive
gain to the worldwide marketplace. The deliver chain management optimization
gives the best uses of technology like AI, blockchain, and IoT, growing
performance and patron studies by satisfying their demand with the brief
shipment.
Q 3(A). Maxx Private limited wants to launch a new product for which it has no historical data.
Maxx wants to conduct a systematic forecasting which will enable it to evaluate the trend for the
demand for its products. Discuss the following:
a. The appropriate forecasting techniques that Maxx could select
(5 Marks)
Ans 3a.
Introduction
Maxx
private limited wants to release a new product without historical statistics.
Forecasting the sales is always a difficult task for the employer as it has no
past facts showing the company has to assess the product's performance. Despite
those difficulties, proper planning is necessary to
Q3(B). Role of
demand forecasting in supply chain
management
(5 Marks)
Ans 3b.
Introduction-
Demand
forecasting is simply mentioning what the customer is stressful, what the
consumer expects in the future, and how these expectations will affect the
business delivery chain management and the healthy growth and production of the
company. Maxx private restricted is
Business
Ethics, Governance & Risk
September 2022 Examination
Q1. Choose ONE environmental policy/ practice/ episode/ accident from any
ONE
listed company (from their website, their annual report or sustainability
report or from newspaper,
business magazine or credible websites) and discuss in detail the ethical
issue/ issues involved and your analysis and explanation on how and why
the company
is being ethical or not. List atleast three stakeholders who will be negatively / positively impacted by the selected
environmental
policy/
practice/
episode/ accident (For example: Dr. Reddy’s Lab reducing & recycling water is ethically
a positive environmental practice. MMRDA & Mumbai Metro cutting down 1200 trees in Aarey Colony is environmentally unethical
practice) (10 Marks)
Ans 1.
Introduction
Dr. Reddy’s Lab, a pharmaceutical organization, has been
operating on lowering its environmental impact and recycling water. Dr. Reddy’s
Lab is reducing and recycling water to be ethically a positive. Dr. Reddy's Lab
uses the water it saves to generate electricity for their facility, which means
that they are reducing their carbon footprint and increasing their
environmental effect. The organization has also implemented coverage of zero
discharge of hazardous materials into the surroundings, which has ended in them
turning into one of the most
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Q2. Read / research the Jet Airways
case and
identify and list
any FIVE
ethical and
corporate governance issues involved, which
led
to
its collapse,
along
with your analysis of each
of those points. (You have
to
research Jet Airways
case
online through Google search and multiple magazine articles online
and
identify 5 issues only. Can be ethical and/or corporate governance
issues that led to its downfall and explain each
of them.)
(10 Marks)
Ans 2.
Introduction
A case in point example is Jet airlines, which had to be
grounded on September 29th, 2018, after a word of intention to cease Operations
became served. Jet airlines, the most crucial airline in India, went bankrupt
on September 29th, 2018, after it didn't cozy the specified working capital
from its creditors and Indian banks refused to take extra lending publicity.
The airline had now not been capable of complying with one of the primary
regulatory governments, namely, DGCA, and the regulator withdrew the company's
flying license on October 8th, 2018. This led to the
Q3. You have studied Business
Ethics, Governance & Risk as a structured subject for the
first time.
Ans 3a.
Introduction
The manner of doing is part of the everyday activities
in business. The approach to doing business has modified loads over the years
and has impacted my belief and knowledge of it. There is a lot of trial and
error, and one must be inclined to adapt and trade to the market
Q3b. List 3 ways in which it is helping you
in your day-to-day business decision-making process / performance delivery,
in
your current functional role and
designation, irrespective of the company & industry
you belong to. (5 Marks)
Ans 3b.
Introduction
The
Enneagram is a powerful tool that could assist in the growth of self-awareness,
apprehend others better, and make extra effective choices. The first manner the
Enneagram is helping in a business decision-making manner is by way of
increasing one’s self-attention. The Enneagram
International Logistics & Supply Chain Management
September 2022 Examination
Q1. A foreign paint
manufacturer is planning entry into the Indian market by starting manufacturing
specialized industrial paints. It has identified potential industrial
Customers and has firmed up supply
contracts with key customers for the next 12 months. Give this background;
explain the choice of supply chain strategy for the paint manufacturer. (10
Marks)
ANS 1.
Introduction
Paint and coatings organizations can use efficient
supply chain management (SCM) structures to regulate and decrease expenses and
boom customer enjoyment. All succeeded in eliminating deployments starting with
the advent of a flexible corporate approach. Most corporations nowadays are
faced with combining any need for value financial savings with the change and
information for the sustainable work of the global delivery chain, in addition
to the requirement
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Q2. An Indian cloud kitchen
startup having successfully established operations in 18 Indian cities has
finalized Singapore as the first market for its international expansion. The
key to the startup’s success in India has been its wide range of delectable cuisine,
cost-effective & high-quality ingredient sourcing, and quick order delivery
thanks to its tie-ups with leading logistics companies. Evaluate the logistics
strategy options the cloud kitchen can consider for its Singapore expansion and
explain the choice of the appropriate option from amongst those options. (10
Marks)
ANS 2.
Introduction
A cloud kitchen is a corporate kitchen that
ultimately makes food for distribution or takeout and does not help dine-in
customers. Restaurant owners can use cloud kitchens to increase an established
restaurant or release a digital business at a cheap rate. This lets
restaurateurs develop their groups, expand into other regions, or test new
thoughts. Numerous eateries service cloud kitchens as a tribulation ground for
novel concepts while minimizing workforce and system.
Q3. A leading Indian trader
of telecommunication equipment & networking gear such as routers, switches,
hubs, gateways, modems, etc. has traditionally sourced its requirement for
these products entirely from China.
a. Compare the various
options of transportation modes to import these goods and explain the choice of
the appropriate transportation mode for the same. (5 Marks) –
ANS 3A.
Introduction
Deciding on the appropriate form of logistical
shipping for your business is vital to the achievement of your firm, the
security of your items, and the entertainment of your consumers in a society
where rapid shipping isn't any increasingly more reachable but a need. While it
originates in organizing the cargo process, the delivery method is essential.
While determining
b. Given the disruption in
its existing supply chain due to geopolitical issues and Covid- 19 situation in
China, the trader is very keen on establishing long-term supply relationships
with manufacturers based in South Korea & Vietnam. What local setup can the
trader consider in these countries for procurement? How can such setups help
the trader in sourcing from these countries? What would you recommend the
trader to therefore do? (5 Marks)
ANS 3B.
Introduction
"Acquiring products and/or services from a
particular source is called nearby sourcing. Localities include network
individuals, indigenous communities, formerly terrible groups, and nearby
municipal and continental levels as wanted." The low price of beginning a
company, restrictions
Research Methodology
September 2022 Examination
Q1. The Indian Army wants to
ascertain why young students do not select the armed forces as a career option
in their graduation.
a) How would you formulate a research
problem to resolve the objective?
b) How would be the
variables under study?
c) How would you generate
descriptive and relational hypotheses for your study? (10 Marks)
ANS 1.
Introduction
The Indian navy has started an extensive recruitment
campaign to recruit the younger generation into the armed offerings. Although
great TV ads consisting of 'turn out to be a military soldier: become a victor
for existence,' the navy offerings tend to bear an extreme commander shortage.
The Indian army is affected by a few extreme personnel shortages. With rising
unemployment, it becomes unable to recruit and retain extra expertise. In
today's contemporary experience and information, millennials demand no longer
only extra pay but additionally the ability to journey
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Q2. You are the HRD manager
with ABB (India). ABB has recently taken over a major unit in Kolkata you are
sent on a posting there and are given the task of introducing a new operation scheme
that your parent organization feels will improve efficiency. But you perceive
during your stay that there is an underlying dissatisfaction amongst the
employees and it is essential to gauge their views and opinion about the
takeover and their expectations before introducing the scheme.
What is the recommended
research design? Justify your selection. What would be the variables,
hypotheses, and the population under study? (10 Marks)
ANS 2.
Introduction
Job satisfaction is some of the topics widely
mentioned in management, which was first studied in the 1920s. Job satisfaction
is a subjective concept that occurs on every occasion people's expectations
from their employment align with what they might possess. Employees agreed that
a job that only serves their non-public goals is insufficient. It is supposed
to have a favorable effect on the attitudes and measure the idea needed to
guarantee work performance. A high-
Q3A. Suppose Jet Airways
wants to ascertain the image it has in the minds of its patrons. Construct a
seven-item and semantic differential scale to measure the perceived image of
the airlines. Make sure that the seven under each format correspond to the same
seven dimensions. (5 Marks)
ANS 3A.
Introduction
A semantic differential scale is a questionnaire or
inquiry reliability coefficient in which consumers score an object, business,
trademark, or any 'aspect' using a multi-point scoring desire. These survey
respondents are technically contradictory descriptors on every side. Various measures
like satisfied-
Q3B. Find a technical and
business report from your library or on the internet and examine the contents
of the reports against what has been discussed in the chapter. What deviations
did you find from the stated structure? What do you think could have been the
reason for this? (5 Marks)
ANS 3B.
Introduction
In academia, studies are a typically accepted shape.
And although the particular component varies depending on the subject, the
overall form is more or less similar throughout all professions. The topic of
your business document must determine the substance of your studies.
World-Class Operations
September 2022 Examination
Q1.
Poka-Yoke is a tool to achieve world class standards in operations. Critically
explain the importance of Poka Yoke in reference to any service industry (10
Marks)
Ans
1.
Introduction
This look will encompass business operations
and different elements of world-class business related to managing the
enterprise demand and management services. Business operations is an industrial
business group used to deal with commercial enterprise activities and refer to
company demand related to addressing daily sports of business through
benefiting the humanity money manner and addressing the high walking services
of groups. Similarly, the business operation consists of different examples,
which include dealing with the operational business expenses, Its sample only
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Q2.
You are the Operations Manager of a manufacturing unit. You have been entrusted
with the implementation of Total Productive Maintenance in the unit. Briefly
explain the steps that you would follow to implement. (10 Marks)
Ans
2.
Introduction
Similarly, business implementation is delivered to
the business planning that allows to achieve strategies of various step values
and decide the services demand for managing the strategic business planning and
comparing the targets of the enterprise thru reaching the values of the change.
Furthermore, the business implementation process brought the described values,
goals, and work delegate modifications for dealing with the correction moves.
It addressed the higher performance costs for managing the ongoing business
demand. However, it is essential to
Q3a.
Assume yourself as an independent consultant involved in the turnaround of old
manufacturing units. Explain how BPR would help you to turnaround the old
manufacturing unit (5 Marks)
Ans
3a.
Introduction
A business turnaround is delivered to the business
recovery and trade with the aid of coping with the higher and poor enterprise
overall performance differences and developing the effective strategies of
business for achieving the robust offerings demand via changing the turnaround
values and aggressive modifications. It will describe the organizational works,
achievements, and
Q3b.
With reference to the scenario in question 3a) you have been further asked to
develop a plan for the implementation of QFD. Explain how would you proceed
with the implementation of QFD? (5 Marks)
Ans
3b.
Introduction
The business exceptional is required to attract the
better demographic customers on both global and national degrees that develop
the better sales values and revenues for producing the service's demand and
requirement offerings. Furthermore, the business customers' wishes are
delivered for
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