NMIMS 2nd sem assignment Essentials of HRM

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NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Essentials of HRM

1. Define Job Specification. Create a job specification for the position of a tele caller for an E tailer. (10 Marks)

Solution: Job Specification

A job specification defines the knowledge, skills and abilities that are required to perform a job in an organization. Job specification covers aspects like education, work-experience,

2. Differentiate between recruitment and selection. List and explain some of the recruitment methods in the digital age. (10 Marks)

Solution: Difference between recruitment and selection

Recruitment is a process of searching out the potential applicants and inspiring them to apply for the actual or anticipated vacancy. On the other hand, Selection is a process of hiring employees among the shortlisted candidates and providing them a job in

3. ‘Speedcall’ is a five year old telecommunications company. As a part of the strategic management to achieve its vision, it decides to conduct training for its first line staff selling over the counter products. The company does a thorough research and decides to conduct trainings on the topic of ‘customer centricity’, realizing that giving importance to customers will be the only way to sustainable business. The company hires outside trainers to conducts training based on the outline created by the L&D department of the company. Almost 500 first line staff members are trained and after a year the company sees no effect on sales/ revenue.

a. What do you think is the reason behind failure of the above initiative? . (5 Marks)

Solution: Reason behind failure was that they have focused on first line staff members and all the stress was given to “Customer centricity” training. When an organization decides that the customer should always be the first consideration when making any decision within the company, it’s critical that every employee understands

Complete Assignment available for NMIMS

in rs 250 per assignment only

You can call us 87-55555-879

Or mail us on aapkieducation@gmail.com

Within 1 hour will revert you by mail

Sample only