nmims solved 4th semester assignments tqm june 2020

NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Enterprise Resource Planning

Internal Assignment Applicable for June 2020 Examination

1.      Imagine you are a Business Analyst collecting requirements from a Chief Marketing officer of an auto portal company which helps its users with car research. What are the different parameters and touch points of a customer you will suggest starting from a customer’s journey to hit the portal to the final booking? What kind of different analysis

from MIS can you create and present to help the CMO to take better decisions and to obtain better conversions of leads? (10 Marks)

2. Select any one Business/Industry sector/domain and write 5 critical business processes of that sector, apply principles of business process engineering in any one of those 5 critical processes and propose an alternative. (10 Marks)

3. Imagine you are the Project Manager for an ERP Implementation of the HR Module in any organization with an employee strength of 400 working in 3 different countries. Now answer below questions:

a. List 5 important and critical parameters you will be considering for the successful implementation. (5 Marks)

b. What are the different steps and stages you will be following for such implementation so that you meet the deadlines? (5 Marks)

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3. b. Please provide a brief overview of S&Op process, inputs, outputs and key metrics.

(5 Marks)

**********NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Total Quality Management

Internal Assignment Applicable for June 2020 Examination

1. Explain your understanding (Process perspective) & give appropriate examples to explain: Acceptance Sampling, Double sampling & sequential acceptance sampling?

(10 Marks)

2. How “Strategic Performance Measurement” process helps management in an organization to take their organization in success path?

3. a. In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first? Probable Reason	Frequency of occurrence
Food Quality	16
Delay in room Service	12
Room cleaning	32
Staff Attitude	5
Delay registration	42
Room interiors	2
Air Conditioning	9
Mini Bar	2
TV not working	5
Desired Channels are not subscribed	12
Room Smelling	8

3. b. You are asked to estimate UCL & LCL as per the below scenario.

As Quality control expert, you are required to measure the volume of the juice in a 250 ml packet.

You have taken 10 samples & 4 observations in each sample. The Standard deviation given as 0.145 ounce.

Sample	Volume (In Ounces) Sample Mean
1	18.2
2	18.12
3	17.95
4	18.13
5	17.96
6	18.14
7	17.99
8	17.98
9	18.1
10	18.19

NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Operations and Supply Chain Strategies

Internal Assignment Applicable for June 2020 Examination

1. A beverage company based in United Kingdom is selling smoothies from pure raw fruit ingredients. It is been for a long time in UK with its revenues growing from $ 50 mn to $ 500 mn. It has decided to enter into Indian market. The company has plan to procure material from various geographies of potential suppliers. Suggest an entry strategy, procurement planning and operations excellence.

2. A successful startup in India is into the customized bed solutions with focus on health to correct lifestyle disorders in travelling. It wants to expand its footprint PAN India by setting up its operations. Design a strategic approach to different aspects of the business it needs to follow for an effective logistics and supply chain strategies keeping in creating demand and servicing the market. (10 Marks)

3. The company ZINKO industries Ltd is a major B2B player and is a family managed in the Mumbai and want to expand its chemical business. The company is wanting to move into the B2C business and need to have the business plan with key focus on operations and supply chain strategies for chemical business. The company wants to produce pack sizes ranging from, 500 ml, 1 liter and 5 liter packs for the B2C market. The company wanted to have product differentiation to scale up its operations.

a. Describe what kind of operations and supply chain strategies the company need to follow and market entry, expansion and development strategies. (5 Marks)

b. What are the strategies that will help the company to achieve business success and growth excellence? (5 Marks)

NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Procurement Management

Internal Assignment Applicable for June 2020 Examination

1. What is the relevance of Vendor Managed Inventory in supply chain management? Discuss the various features of VMI. Elucidate the various aspects involved in successful implementation of VMI in special reference to retail sector.

2. Discuss the pricing strategies in case of an E-procurement platform. Discuss the relevance of online auctions in the E-procurement ecosystem. (10 Marks)

3. a. Consider yourself as a local tyre manufacturing firm entering into the import of the tyres. What sort of questions will you come across in the thought process in terms of costs related to the import? (5 Marks)

3. b. Enumerate the steps for developing transportation related strategies. (5 Marks)

NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Project Management

Internal Assignment Applicable for June 2020 Examination

1. Your organization is looking for procuring project management software. You are asked to prepare a file note describing how this software will help your organization. You are required to list at least three project management software tools with details such as salient features, cost, etc. You are also asked to recommend a specific software

tool with proper justification. Please introduce your organization before sharing your file note. (10 Marks)

2. You are celebrating the successful completion of a project. During the party, the Vice President of Projects in your organization pulled you aside and asked you the secret of the success of the project. You shared few points, which seemed to have impressed her. Next day, you got an email from her to submit a brief report describing the key factors that led to successful completion of your project. The report is also expected to provide top two recommendations to other project managers. Please introduce your organization before sharing your brief report. (10 Marks)

3. “No! I have worked on this concept for so long and I don’t want some bean counters coming and telling me to stop working on it” Natasha was very upset since the Head of Accounting & Finance department have told her boss to immediately stop the work as his department didn’t find the proposed project financially viable.

“Don’t get emotional!” Jaywant started talking to Natasha. Being a good friend, Jaywant wanted to help her. “First of all, tell me how the NPV and IRR figures looked for your proposed project.” “I am not sure,” Natasha was candid. “I didn’t do those calculations since I was busy with other parts of the project proposal.”

“That’s a great mistake, I must say. You must do these calculations and then get them verified by our Accounting & Finance department. I can help but I would suggest you take help of Manish. He is not only expert is this type of analysis but he also respects your engineering abilities and will surely like to find the way out to save your proposed project” Jaywant’s words helped Natasha to get out of her chair as she moved to her phone for calling Manish.

a. How will Manish explain the concept of NPV to Natasha? (5 Marks)

b. How will Manish explain the concept of IRR to Natasha?

NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Service Operations Management

Internal Assignment Applicable for June 2020 Examination

1. What are the factors which are considered important by an organisation while evaluating Quality in Service Operations? Elaborate your answer with an example of an Educational Institute

2. Discuss the concept of Front Office & Back Office in Service Operations. Explain which services are categorized in these two types w.r.t. a Restaurant setup (10 Marks)

3. The Healthcare setup is a good example wherein the businesses involve service operations with utmost customer satisfaction. The ‘sold products’ are evaluated by the customers and rated highly based on the ‘service’ that the seller provides. With reference to the Healthcare setup discuss the following aspects of service operations

a. Discuss the elements that need to be planned in a Service Framework.

(5 Marks)

b. What are the challenges faced by the Service Managers who manage these service operations? (5 Marks)

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