NMIMS
Global Access
School
for Continuing Education (NGA-SCE)
Course:
Customer Relationship Management
Internal
Assignment Applicable for June 2020 Examination
1. Outline a communication plan with an aim to translate
the relationship policy into contact moments for customers in your line of
business.
Hello Students hurry up!!!!
Your last date of assignment submission is
15 June 2020
NMIMS complete solved assignment solution available for session June 2020,
your last date is 15 June 2020.
Lowest
price guarantee with quality. Our website
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more information you can get via mail or Whats app also
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mail, we will reply you instant or maximum
1 hour.
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You can
call for any help,
Contact no is +91 87-55555-879.
2. The increase in the quantity of data and the decrease
in the available analysis time have led to a growing need for an inductive
method which will assist in finding useful relationships between (selected)
data. Elaborate any 2 such methods that you use at your workplace. (10
Marks)
3. You are a call centre manager with a decade of
experience. In the last 10 years you have seen customer relationship management
evolve in the call centre industry. Scenario is more competitive and requires out
of the box thinking to sustain and succeed.
a. Do you prefer working with specialist or generalist
call centre agents? What parameters help you arrive at a decision? (5 Marks)
b. As per your
understanding and experience, rate the elements of a call centre in order of
importance? Justify your rating with examples (5 Marks)
NMIMS
Global Access
School
for Continuing Education (NGA-SCE)
Course:
Enterprise Resource Planning
Internal
Assignment Applicable for June 2020 Examination
1.
Imagine you are a Business
Analyst collecting requirements from a Chief Marketing officer of an auto
portal company which helps its users with car research. What are the different
parameters and touch points of a customer you will suggest starting from a
customer’s journey to hit the portal to the final booking? What kind of
different analysis
from MIS can you create and present to help the CMO to
take better decisions and to obtain better conversions of leads? (10 Marks)
2. Select any one Business/Industry sector/domain and
write 5 critical business processes of that sector, apply principles of
business process engineering in any one of those 5 critical processes and
propose an alternative. (10 Marks)
3. Imagine you are the Project Manager for an ERP
Implementation of the HR Module in any organization with an employee strength
of 400 working in 3 different countries. Now answer below questions:
a. List 5 important and critical parameters you will be
considering for the successful implementation. (5 Marks)
b. What are the different steps and stages you will be following
for such implementation so that you meet the deadlines? (5 Marks)
NMIMS
Global Access
School
for Continuing Education (NGA-SCE)
Course:
Logistics Management
Internal
Assignment Applicable for June 2020 Examination
1.
Many multinationals are now committing to sustainable development growth (SDG)
due to the recent global climate change and global warming. Discuss with
relevant examples how Green Manufacturing can be incorporated in logistic
planning.
2.
What are your recommendations for a successful channel strategy decision that
may help your organization be highly competitive and maximize its profit? Give
examples. (10 Marks)
3. A
consumer product distributer has a chain of retail outlets. The warehouse and
its stores upkeep are dependent highly on the fluctuating consumer requirement.
Only for 20 to 30 % of the time the full warehouse space is fully utilized
(during peak demand). Most of the other time utilization around the year is
less than 70%.
a.
According to you, what warehouse strategy should be adopted to improve its
warehouse utilization? (5 Marks)
b. Briefly
summarize the economic benefits of warehouse. (5 Marks)
NMIMS
Global Access
School
for Continuing Education (NGA-SCE)
Course:
Operations Management
Internal
Assignment Applicable for June 2020 Examination
1.
List down briefly the various inventory management techniques prevalent in the
industry. Discuss how some of these techniques would be applicable to a Medical
Store in effective management of their inventories, i.e medical supplies.
2. In
the competitive business environment, there is a lot of strategic pressure on
established companies to compete with the cheaper substitutes as well as
maintain quality at the same time. Also there is a recent trend amongst
consumers for "first copy/ duplicates" of branded products. Why do
you think that these so called "Chinese manufacturers" are able to
make products cheaper than most other products available? Also how do you think
can competing and maintaining quality be achievable for companies for original
branded products like Cadbury, Rayban, etc to tackle the other duplicate
products? (10 Marks)
3. ABC
Ltd is a leading corporate in India in FMCG. After an extensive research by
their Marketing department they found out they should diversify into Foods
& Beverages. The top management decided to get in the manufacturing of a
coconut flavoured soft drink and a coconut flavoured milk based drink. Pumping
capital in the venture into the business is not a major concern for the company
as they have many regular investors on hand. The company would like to have a
major presence with a pan India distribution network
a. Do
you think the idea of getting into the business of a coconut flavoured drinks a
feasible business/ product on for a FMCG company? Give your views with reasons.
(5 Marks)
b.
Assuming that the business idea would have a very encouraging response, suggest
a suitable plant location to set up the beverage manufacturing. Give reasons
for the same.
(5 Marks)
NMIMS
Global Access
School
for Continuing Education (NGA-SCE)
Course:
Supply Chain Management
Internal
Assignment Applicable for April 2020 Examination
1.
Vashi pharmaceuticals, Inc., handles a variety of health products. A weight
reduction product costs the company $2.95 per unit. The annual holding cost
rate is 20 percent. Using an EOQ model, they determined that an order quantity
of 300 units should be used.
The
lead time to receive an order is one week, and the demand is normally
distributed with a mean of 150 units per week and a standard deviation of 40
units per week. The ordering cost per order is determined as $50. Calculate
cycle stock and safety stock point if the firm is willing to tolerate a 1%
chance (Z0.99 = 2.32) of a stockout during an order cycle. Also calculate the
total cost of inventory. (10 Marks)
2. An auto parts supplier sells branded batteries to the auto
mechanics. The annual demand is approximately 3,600 batteries. The supplier
pays $28 for each battery and estimates that the annual holding cost is 25% of
the battery’s value. It costs approximately $20 to place an order (ordering
cost). The supplier currently orders 300 batteries per month.
a. Determine the ordering, holding, and total inventory costs
for the current order quantity.
b. Determine the economic order quantity (EOQ).
c. How many orders should be placed per year using the EOQ?
d.
Determine the ordering, holding, and total inventory costs for the EOQ.
(10
Marks)
3. a.
Calculate Forecasting error (MAD, MSE, RMSE and MAPE) for the data given below
Period
1 2 3 4 5 6 7 8
Forecast
10 15 10 15 25 15 20 25
Demand
15 15 20 15 10 20 20 30
(5
Marks)
Hello Students hurry up!!!!
Your last date of assignment submission is
15 June 2020
NMIMS complete solved assignment solution available for session June 2020,
your last date is 15 June 2020.
Lowest
price guarantee with quality. Our website
www.aapkieducation.com
Charges INR 199 only per assignment. For
more information you can get via mail or Whats app also
whatsapp no 8791490301.
After
mail, we will reply you instant or maximum
1 hour.
Otherwise
you can also contact
You can
call for any help,
Contact no is +91 87-55555-879.
3. b.
Please provide a brief overview of S&Op process, inputs, outputs and key
metrics.
(5
Marks)
**********NMIMS
Global Access
School
for Continuing Education (NGA-SCE)
Course:
Total Quality Management
Internal
Assignment Applicable for June 2020 Examination
1.
Explain your understanding (Process perspective) & give appropriate
examples to explain: Acceptance Sampling, Double sampling & sequential acceptance
sampling?
(10
Marks)
2. How
“Strategic Performance Measurement” process helps management in an organization
to take their organization in success path?
|
3.
a. In a hotel, the complaint management team noted down the different types
of complaints received from its guests. The concerned department head asked
the team lead to analyze the data & suggest which area to be addressed.
Assuming you are in the lead position. Which probable reasons should you
suggest to address first? Probable Reason
|
Frequency
of occurrence
|
|
Food
Quality
|
16
|
|
Delay
in room Service
|
12
|
|
Room
cleaning
|
32
|
|
Staff
Attitude
|
5
|
|
Delay
registration
|
42
|
|
Room
interiors
|
2
|
|
Air
Conditioning
|
9
|
|
Mini
Bar
|
2
|
|
TV
not working
|
5
|
|
Desired
Channels are not subscribed
|
12
|
|
Room
Smelling
|
8
|
3. b.
You are asked to estimate UCL & LCL as per the below scenario.
As
Quality control expert, you are required to measure the volume of the juice in
a 250 ml packet.
You
have taken 10 samples & 4 observations in each sample. The Standard
deviation given as 0.145 ounce.
|
Sample
|
Volume
(In Ounces) Sample Mean
|
|
1
|
18.2
|
|
2
|
18.12
|
|
3
|
17.95
|
|
4
|
18.13
|
|
5
|
17.96
|
|
6
|
18.14
|
|
7
|
17.99
|
|
8
|
17.98
|
|
9
|
18.1
|
|
10
|
18.19
|
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